Joined: Aug '09
Location: United States
Age: 36 (M)
Posted by BigBetPoker: Hi Koldshadow,
I checked and double checked my inbox but have not received your e-mail. The support team informed me that you contacted them and informed you have sent documents to me... unforrtunately, I have not received these for some reason. I have e-mail from DaCapo though. Or it must have been accidentally removed between spam e-mails.
Do you still need my assistance? There exist the possibility to make exceptions if that's the only thing preventing you of making the withdrawal. I will check back with support if you have been assisted already.
Thank you for contacting us.
We would like to inform you that your e-mail has been forwarded to Melanie's personal inbox for further review. She will get back to you once this is looked into. We appreciate your patience in this matter.
Please feel free to contact us if you have any additional questions.
Nina Poker Support
So we should be all set, but please let me know if you still haven't gotten the email (specifically the one with my documents).