Joined: Jun '09
Location: United Kingdom
Age: 58 (M)
Posts: 53
joined noble through bankroll mob, totally enjoy the freerolls, but recently been depositing quite a bit in the casino (over £500 in three weeks through my debit card) then when i try to withdraw £200 all sorts of strange requests came through, have sent a digital copy of driving liscence, copy of both sides of credit card and a recent bank statement signed where i deposited with them, now they say that a statement of my deposits with them that they have sent must be printed off signed & returned (no larger than 600kbs) even though i explained i dont have a printer. IS IT ME ?, have anyone else experienced this problem, i have written a letter of complaint to them but what else can i do ? its my first withdrawl with them and i find the whole experience daunting because i didnt have problems with VCpoker, skypoker or partypoker when withdrawing back onto the card i deposited with WHAT WOULD YOU SUGEST ?
Joined: Feb '08
Location: United Kingdom
Age: 35 (M)
Posts: 1886
Well sending a copy of ID and a copy of a bank statement or credit card is quite typical for lots of poker sites but it sounds as though noble is being extra cautious with you. Maybe it's cos you won the money in the casino section or maybe the withdrawal is quite high. I have never deposited or withdrawn at noble poker so I can only guess.
Joined: Jun '09
Location: United Kingdom
Age: 58 (M)
Posts: 53
I THINK THEY ARE BEING VERY CAUTIOUS, i have played poker games as well and aqquired well over 700 points, the casino i play is slot bandits and £200 doesnt seem very high as i can spend that in a week in deposits.
Joined: Nov '10
Location: Serbia
Age: 37 (M)
Posts: 2087
E wallets are better. When you withdraw on e-wallet you just enter youre e-mail on site and money is on the way. Good thing is that they cant ask you for copy of credit card or bank statement because you dont have that! I use moneybookers and never had problem...
Joined: Feb '10
Location: Portugal
Age: 43 (M)
Posts: 998
Most of the sites ask to ID pic when you make an account. Its strange if you made your account via BRM and tyhey never asked for your ID before. They let you make some deposits in the site and just when you want to withdrawl is when things gets complicated. Doesnt make sense, or they want to retain your funds in the site for you to keep playing and using that money.
Joined: Oct '08
Location: Germany
Age: 49 (M)
Posts: 2025
glad ive never used credit card for poker/casino rooms.. like jovicakralj says > e-wallets is the best and easiest. anyways never had trouble with noblepoker. only send em my passport ID - they never asked for more.
Joined: Feb '10
Location: Portugal
Age: 43 (M)
Posts: 998
Posted by T3ddyKGB: glad ive never used credit card for poker/casino rooms.. like jovicakralj says > e-wallets is the best and easiest. anyways never had trouble with noblepoker. only send em my passport ID - they never asked for more.
I always use internet Multibank via my bank webpage to deposit and never had problems. Never had problems to deposit and never had problems to withdrawl, but its also true that i deposited much more times than i cahsed out.
I have found that most sites if they have the option trust bank transfers more readily , cards of any sort usually mean some form of verification is required , however once you have got through the red tape of that first verification process it is plain sailing after that,,, usually!
also why you playing the casino, thought you knew better?
Joined: Oct '09
Location: Lithuania
Age: 43 (M)
Posts: 2805
something stupid i think they requirements all the days nbecome more higher but why ? peoples jsut stop playing at this sites and go to star tillt or party becouse they witdrawal requirements was really in low position good luck all
Joined: Jun '09
Location: United Kingdom
Age: 58 (M)
Posts: 53
THEYRE TAKING THE MICKEY, READ FROM BOTTOM UP, OTHER EMAILS BEEN SENT ALSO
Thank you for contacting Customer Service!
I understand your frustration perfectly well and I apologize for the inconvenience you have experienced!
However, I would like to inform you that we have very strict procedures regarding all online transactions. That is the reason why we need to verify the list of all the deposits you made with your Visa card with last 4 digits -xxxx. I hope you will understand that we are unable to process any withdrawal request without receiving all necessary documents. I can assure you that we have been asking for your verification documents purely because of our policies and for your transaction safety and not to avoid or delay your payment.
I have to ask you again to find a way to print out the deposit confirmation form, sign it and send it to [email protected]. Thank you ever so much for the cooperation and understanding as they are indeed greatly appreciated!
I hope the above information has been helpful. If you have any further questions, feel free to contact us - we are here 24 hours 7 days a week ready to assist you. Thank you for choosing us for your online gaming site.
Best regards, Irene Customer Service
Original Message Follows: ------------------------ ARE YOU SERIOUSLY TRYING TO WIND ME UP, You talk about trust in your email, i deposit well over £500 with your room, i make a simple request to withdraw £200 and you treat me like a second class citizen, i borrow a digital camera from my brother to take the photo's you request, i use my sisters computer to upload the information i even go to the bank to get an up to date statement because i dont have use of a printer and you tell me its unaceptable. You have tracking cookies in my computor, you have a copy of my diving liscence, a full copy of my debit card and a signed copy of yesterdays bank statement, i find it utterly amazing that you wish to treat a customer in this manner. Had i deposited a tenner and wanted to withdraw hundreds i could understand, instead you accept all deposits no questions asked, but the minute a deposit request is made, it appears you try every tatic to try to avoid payment .There is bound to be someone in your organisation who understands what good buisness relations mean. please forward this letter of complaint onto them before this escalates further. Cxxx wxxxxxxxx
Dear Cxxx, Thank you for Contacting Customer Service. Please, note that we will kindly ask you to print the deposit confirmation form and manually sign it, then send the document as an attachment to [email protected] . Also make sure that the attachment does not exceed 600 KB. Unfortunately, the document that you sent cannot be accepted.
In case you have further questions, we will be more than happy to assist you. We are available 24/7 by e-mail and phone.
Thank you for choosing us as your online gaming site. Best regards, Maria Customer Service
Original Message Follows: ------------------------ Find attached a copy of a recent bank statment that should provide you with the confirmation you require. other identification requests have been sent to [email protected] this morning. cxxx Wxxxxxxxx --- On Sat, 8/1/11, Noble Poker<[email protected]> wrote: > From: Noble Poker<[email protected]> > Subject: Deposit confirmation form > To: "Cxxx" <[email protected] > Date: Saturday, 8 January, 2011, 6:27 > Dear Cxxx, > > Thank you for gaming at Noble Poker. > > We are currently processing your withdrawal request\s. > > Our policy requires that once players have reached a > certain amount of deposits, the player declares their > deposits with the Card Room. > > Below you would find a detailed list of all the > transactions you have made with the Card Room. Please review > the list below, sign and fax it back to us at one of the fax > numbers listed below. You may also print it out, sign it and > scan or take a digital photo of this document and e-mail it > back to us.
> Also, could you provide a copy of some form of > identification which shows the address registered in the > account and copies of the front and back of the credit > card/s registered in the account. Please send these to us > only if you have NOT done so already in the past. > > Credit > Card # Amount > Signature > __________________ > Please sign and fax the above to:
> Canada (Toll-Free): 00 800 1000 4609
> International: +632-756-7909
> You are a valued customer at the Noble Poker, and we honor
> your patronage. We require this information to ensure
> both the safety of our players and the Card Room.
> Upon receipt and approval of the above documentation your > withdrawals will be processed ASAP. > Please note that if you had already furnished us with any > of the requested items and they were approved you are not > required to send them again.
> Should you have any questions or concerns, please do not
> hesitate to contact the Noble Poker Support Team. We are
Joined: Jan '10
Location: Germany
Age: 32 (M)
Posts: 1379
Posted by kickinureass: joined noble through bankroll mob, totally enjoy the freerolls, but recently been depositing quite a bit in the casino (over �500 in three weeks through my debit card) then when i try to withdraw �200 all sorts of strange requests came through, have sent a digital copy of driving liscence, copy of both sides of credit card and a recent bank statement signed where i deposited with them, now they say that a statement of my deposits with them that they have sent must be printed off signed & returned (no larger than 600kbs) even though i explained i dont have a printer. IS IT ME ?, have anyone else experienced this problem, i have written a letter of complaint to them but what else can i do ? its my first withdrawl with them and i find the whole experience daunting because i didnt have problems with VCpoker, skypoker or partypoker when withdrawing back onto the card i deposited with WHAT WOULD YOU SUGEST ?
thats what i-poker is already known for. They just make it hard as hell to withdraw your money... Business as usual there... Would wirte them that you wont recomend Noble
Joined: Feb '08
Location: Ireland
Age: 53 (M)
Posts: 638
never played the casion .... but recently played the freerolls ... won a bit of cash ... played the omaha mtts won more ... then made about 4 withdrawls over a period of a couple of months ... had no problems what so ever
Joined: Jun '09
Location: United Kingdom
Age: 58 (M)
Posts: 53
as soon as i get my money from them they can go and whistle, i'll stick with party, pokerstars and gnuff.
------------
Posted by photolong: never played the casion .... but recently played the freerolls ... won a bit of cash ... played the omaha mtts won more ... then made about 4 withdrawls over a period of a couple of months ... had no problems what so ever
Joined: Feb '10
Location: Canada
Age: 54 (M)
Posts: 67
Hi Yes,some poker sites request alot of Identification:
drivers licence credit card(one used to deposit) utility bill bank statement some even ask for yssour passport # or else you cant receive your BONUS,whatif you dont have a passport?? I think its a little too much,and its a hassle,I think the drivers licence and credit card should be sufficient. I guess its for Id. verification to make sure itsactually YOU. anyways good luck!
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20493
I had only problem with interwetten when they ask me that I need to give my bank statement (wtf)?!first they needed document with picture,I uploaded,then they wanted bank s. with my iban and swift code!why the hell I give them that,if I want to withdraw in future,I would put,but not to give them on paper!idiots,nobody asked me for that,even major bookmakers!poker stars never asked me to upload something!
Joined: Apr '09
Location: Australia
Age: 40 (M)
Posts: 6483
Expecting you to be able to print a document is really quite reasonable. If you do not have a printer at home - surely you can figure out a way to get access to a printer somewhere - I should think they're a pretty common occurence.
In saying that, their requests for documents are certainly fairly cautious, some sites require a lot less proof of identity.. some sites will actually ask for more.
Just comply and be polite in your emails and you'll get your money. Don't argue with their demands, this is pointless.
Joined: Nov '10
Location: Serbia
Age: 37 (M)
Posts: 2087
Posted by jessthehuman: Expecting you to be able to print a document is really quite reasonable. If you do not have a printer at home - surely you can figure out a way to get access to a printer somewhere - I should think they're a pretty common occurence.
In saying that, their requests for documents are certainly fairly cautious, some sites require a lot less proof of identity.. some sites will actually ask for more.
Just comply and be polite in your emails and you'll get your money. Don't argue with their demands, this is pointless.
Be polite??? Maybe he should lick them a*****e to get HIS money My friend he doesnt need them, he can make deposit and play on any of 100s sites! They need him as a customer because he doesnt take money from them they take money from him!
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20493
well both of you are right in some way!first you cant fight with them,beacuse they say that this are rules and you have to act by them,but in other way you deposit lot of money,nobody ask you for any ID or document and then when you want to take money from them,you need to do 100 things to be able to withdraw!I dont say that all are same,but some of them are idiots!
My friend he doesnt need them, he can make deposit and play on any of 100s sites! They need him as a customer because he doesnt take money from them they take money from him!
