Joined: Nov '10
Location: Norway
Age: 63 (M)
Posts: 10
They have erased the money in my account. , and it has happened to other players too!!!!!!!! Is this the final GAME OVER, to this FANTASTIC poker site............... I would not be supprised at all, if this is the end of this SOAP
Joined: Nov '10
Location: Norway
Age: 63 (M)
Posts: 10
Posted by cjvfruity: Here is the response I had:
Hello,
Thank you for contacting our customer support.
Thanks to our success, and that of the players, our servers are running on their maximum capacity.
In order to make sure all the games can go on, it is temporarily not possible to see your balance.
Nothing to be worried about, your money is still in your account and you can continue playing as normal.
As soon as you register for a tournament or buy in at a table you can see your current balance there.
We expect this problem to be solved by tomorrow.
Thank you for your understanding and please accept my apologies for any inconvenience.
If you have any furthers questions or comments, please do not hesitate to contact us.
With kind regards,
Elissa Bijsterveld
High Pulse Gaming
Support Team
Lucky you, who got any reply from them................ I did not, and it's several hours, since I mailed them I wonder.... do you work for them?????????? It seems like you have all the right answers , all the time........... How the f... is it possible to have server problems, with less than 1500 players,at the most? I dont by their lame excuses. There has been to many of them, and they dont add up SERVER PROBLEMS ...........LOL
Joined: Apr '09
Location: Portugal
Age: 44 (M)
Posts: 4827
hey cjvfruity, His this true? You really received this answer from them? Its not that i am as worried as other members can be because i didnt had any money there, but still i would really like to know what can i count with them, if it worth to keep playing there to try to win something or not. If its just this, i will, but, like others say, if they are closing because they met their objectives of taking some money out of som online poker player, than i dont want to keep going there.
------------ hey cjvfruity, His this true? You really received this answer from them? Its not that i am as worried as other members can be because i didnt had any money there, but still i would really like to know what can i count with them, if it worth to keep playing there to try to win something or not. If its just this, i will, but, like others say, if they are closing because they met their objectives of taking some money out of som online poker player, than i dont want to keep going there.
Joined: Dec '10
Location: United Kingdom
Age: 43 (M)
Posts: 272
Posted by Fakiry: hey cjvfruity, His this true? You really received this answer from them? Its not that i am as worried as other members can be because i didnt had any money there, but still i would really like to know what can i count with them, if it worth to keep playing there to try to win something or not. If its just this, i will, but, like others say, if they are closing because they met their objectives of taking some money out of som online poker player, than i dont want to keep going there.
Yes mate, the reply I posted was the actual one I received.
I too was surprised I got a response so quickly! I have had 3 other emails I sent, about an error in a prize pool amount have no response though.
Joined: Dec '10
Location: United Kingdom
Age: 43 (M)
Posts: 272
Posted by AAcer: Lucky you, who got any reply from them................ I did not, and it's several hours, since I mailed them I wonder.... do you work for them?????????? It seems like you have all the right answers , all the time........... How the f... is it possible to have server problems, with less than 1500 players,at the most? I dont by their lame excuses. There has been to many of them, and they dont add up SERVER PROBLEMS ...........LOL
Maybe I should stop trying to help people then? seriously, its getting rather boring that I should have to keep justifying myself, when I am only trying to help.... Geez! Kiss my K'niggets!
Joined: Mar '11
Location: Germany
Age: 55 (M)
Posts: 1242
Hmm, they converted the money virtually into "real money", right ? They didn´t paid out that amount. Who has cashed out with them ? Honestly, I don´t care, because I tried it and already deletetd their software from my computer.
Joined: Feb '11
Location: Canada
Age: 39 (M)
Posts: 1660
hah ha, Lol at the matchbox servers. I've received similar responses about other things not appearing and they sited server problems s the issue. Hopefully now that they have all these players they'll start upgrading to accommodate.
Joined: Aug '08
Location: Canada
Age: 62 (M)
Posts: 8
tournament had trip kings beat by trip aces cash table kings beat by aces all within about 5 minutes will never play at this shithole again have about $200 euros to cash out hassle here we come
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
How come a site thats in beta so long still has so many problems i don get it. They should have been all over it after a couple of days. Server reached max? How many players they were planning on getting in the first place
Joined: Feb '11
Location: Spain
Age: 50 (M)
Posts: 133
no podiamos registrarnos en los torneos de dinero solo 6 rusos podian hacerlo y en torneo de 750$ es decir que el minimo que cobraban pagando 5,50 eran 35 euros solo por registrate a mi tambien me contestaron eso pero creo que esa sala favorece mucho a los rusos
, and it has happened to other players too!!!!!!!!
, all the time........... 
