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Hi Jonas,

Thanks for all the requests!

I've send a request to transfer 1.700 euro to my moneybookersaccount.
But i wait now for more than 4 days.
How long does it take?

Screenname: Blackshooter

Maybe a good idea to update the F.A.Q. on http://highpulsepoker.com/
Some idea's for the F.A.Q. are:
How long does it take to withdraw my money to Moneybooker, Neteller, Bankaccount etc...
I've lost my money in the game, because of siteproblems, what can I do?
I've send an e-mail, how long does it take to get a respons?

Questions like that will help a lot of e-mails Blink

Can we make on BRM a list of questions with answers?


Good luck with your site!

     
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OMG come on mobsters what a epic thread this turned out to be and i missed it Shock

this thread show what the members are really like ,,,,,,

it seem there alot of poor people here at BRM ,
i think in one reply to this thread someone was moaning for there 6 cents back lol

not being funny not hate towards the poker site,
but why mobster are you playing there with all these problem,
i know signing up there surports BRM and the site has a few bugs,
and doing its best to help all the customers, but remember people you started playing there for free then maoning ya azzes of emailing them over a few cents,, (slaging them off)
crazy shhit going on here.................

just found it unbelieveable how some people act here..................
and your just showing your selfs up over it,

great thread by the way Blink
also i would like to get hold of all the hated email you sent to the site over a few cents lmao

     
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Posted by dozn01:
OMG come on mobsters what a epic thread this turned out to be and i missed it Shock

this thread show what the members are really like ,,,,,,

it seem there alot of poor people here at BRM ,
i think in one reply to this thread someone was moaning for there 6 cents back lol

not being funny not hate towards the poker site,
but why mobster are you playing there with all these problem,
i know signing up there surports BRM and the site has a few bugs,
and doing its best to help all the customers, but remember people you started playing there for free then maoning ya azzes of emailing them over a few cents,, (slaging them off)
crazy shhit going on here.................

just found it unbelieveable how some people act here..................
and your just showing your selfs up over it,

great thread by the way Blink
also i would like to get hold of all the hated email you sent to the site over a few cents lmao


Your post has no place in this thread and should be deleted as well as this one that i m typing. It s clearly says it s thread for HPP support. Should ppl not report bugs and crashes to them? If that would be the case guess what would happen. I supported this poker room in other threads as you can clearly see cause i like almost everything about it and almost certain i ll deposit when they solve server side issues but when crashes happen i ll report it like they expect it to. You picked one guy who mentioned 6 cents out of pile of them who clearly didnt. Even if it s 6 cents it s his right to ask them as it s his time that makes their living. Cheers. Thumbs Down

     
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Posted by xdomagojx:
Posted by dozn01:
OMG come on mobsters what a epic thread this turned out to be and i missed it Shock

this thread show what the members are really like ,,,,,,

it seem there alot of poor people here at BRM ,
i think in one reply to this thread someone was moaning for there 6 cents back lol

not being funny not hate towards the poker site,
but why mobster are you playing there with all these problem,
i know signing up there surports BRM and the site has a few bugs,
and doing its best to help all the customers, but remember people you started playing there for free then maoning ya azzes of emailing them over a few cents,, (slaging them off)
crazy shhit going on here.................

just found it unbelieveable how some people act here..................
and your just showing your selfs up over it,

great thread by the way Blink
also i would like to get hold of all the hated email you sent to the site over a few cents lmao


Your post has no place in this thread and should be deleted as well as this one that i m typing. It s clearly says it s thread for HPP support. Should ppl not report bugs and crashes to them? If that would be the case guess what would happen. I supported this poker room in other threads as you can clearly see cause i like almost everything about it and almost certain i ll deposit when they solve server side issues but when crashes happen i ll report it like they expect it to. You picked one guy who mentioned 6 cents out of pile of them who clearly didnt. Even if it s 6 cents it s his right to ask them as it s his time that makes their living. Cheers. Thumbs Down



you know who i am?????

am dozn01 il post where i want to, and put my opion where i want,
its a forum,,,,,,,,,,,,,,, end off enjoy ya poker Cool

also your the kind of member what am talking about,,,,,,,,,,,,,,,,,,,,, GEEK Tongue

Edited by dozn01 (12 December 2011 @ 19:50 GMT)


     
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Posted by dozn01:
you know who i am?????

am dozn01 il post where i want to, and put my opion where i want,
its a forum,,,,,,,,,,,,,,, end off enjoy ya poker Cool

also your the kind of member what am talking about,,,,,,,,,,,,,,,,,,,,, GEEK Tongue


Like i said. Should be deleted. Thumbs Down

     
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@ALL

Some tournaments crashed again today. Everyone affected was credited.

We will be deploying a new update tomorrow morning from 08-09 (GMT+1) that should solve tournament crashing.

I will be back ITT Wednesday to resolve the issues you guys are having and provide additional information regarding the progress with our current stability issues on tournament server.

Best Regards,
Jonas

     
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Posted by HighPulsePok:
@ALL

Some tournaments crashed again today. Everyone affected was credited.

We will be deploying a new update tomorrow morning from 08-09 (GMT+1) that should solve tournament crashing.


Great, that will give you guys from HP support team a break Big Smile Very often people talk to the support like if they were the cause of the problem... Well they're usually not Blink

     
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Hi Jonas.
Today i requested a payout of 10€, but i don't see request in transaction history Sad

and how many days i need to wait for a cashout? been waiting for first one for over 3 weeks now.



nickname exbtc112
username dzintarst


------------
received money from Hp today Smile
70€ so happy Smile

------------
more 700€ to go Smile
but will play there Smile

Edited by ezintarst (13 December 2011 @ 15:09 GMT)


     
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its a joke crash on the 7th dec no money back. got a mail to say money was in account just convert from beta to real money. of course it was,nt there.

name slimline111.

tournie no, 111585
5.50e buyin 800 gtd.
i had 8.8k chips in about 7th/8th place.
don,t even bother with it





Angry

Edited by slimline (13 December 2011 @ 20:35 GMT)


     
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Just send them an email as the previous members did in order to get a refund.
Posting here also helps i believe since it seems they read the post and respond to them.
gl

     
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Wht??? Dollar

     
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iv been playing here around 2 yrs. i won around 580 euro,s in beta testing.

im not pissed off about the 5.50 buyin. just think it,s bad manners from hpp.
iv pulled most of the rest of my money off tonight.

i may well redeposit as i like the site.

just bad manners.

------------
Posted by Mober:
Just send them an email as the previous members did in order to get a refund.
Posting here also helps i believe since it seems they read the post and respond to them.
gl

hi thanks iv sent about 4 mails to them they replyed saying money was deposited in my
account just press the convert beta money button. there was no money in the beta.

     
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I've send 2 mails to the cashier but no response, should I send 2 more to get a reply?
Wait now for the 5th day and still no money on Moneybookers.

When I search on Internet, I see that everyone this month get his money back within 4 days.
And within 2-3 days a response on his e-mail.

So still waiting for my 1.700 on Moneybookers.
40 hours ago I've withdraw 300 euro's, also no money on my Moneybookersaccount...

I'm still waiting...
Is there a problem to withdraw 2.000 euro a.s.a.p.? Why not automatically?

Hope Jonas will respond today...

     
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i think things are improving now at high pulse not had any more crashes for a while cashouts have been processed within a couple of hours so all looks pretty good to me fomr here on in i turned my brm leader board 1st place freeroll win into 360 euros just by placing in a few tournies and the cash is on its way ill be depositing at high pulse now without any fear well done guys and gals you got there in the end!!!! Thumbs Up Thumbs Up Thumbs Up

     
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Posted by HighPulsePok:
Dear wiggggy,

I have reimbursed you for the SnG. The money from cash game had already returned to your account.
Regarding tournament cancellation; when you've registered for a tournament you get credited with rake even if the tournament is cancelled. I know it's frustrating when it happens - but at least you make a little money on it, due to the 50% rakeback Smile.

Best Regards,
Jonas

------------
Dear byng0,

I have credited your account with �1 .

Sorry for the inconvenience.

Jonas

------------
Dear Darth Bane,

The 0.06� has been refunded.

Regarding crashed BRM tournaments - I will find a solution with the BRM site admins.

Best Regards,
Jonas

------------
Dear Arne,

I have credited your account with 5� - because you had to wait so long.

Sorry for the inconvenience and good luck in the future Blink

BR,

Jonas

------------
Dear simat,

I have credited you with 5�.

Sorry for the inconvenience.

Jonas

------------
Dear SuperPokeFA,

I have reimbursed your missing funds.

BR,
Jonas

------------
Posted by nariux:
Jonas,
my nick name is nariux,


Friday, November 18, 2011 4:31 AM,
First of all money "in Play" was money i have won during the play. But after i stand up from the poker table, money witch I won, still stays in "in Play" money. Thats the reason I'm writting to You. And now You cleared all money from "in Play" and now it's 0, but those money was the one that was won during the play, and also the maney witch I received for bigger level decreased from 40,60eur and now is only 20,14eur? And it meens error?


Sunday, November 27, 2011 5:26 PM,

i registering to the tourney "Tournament 101526" and "Tournament 101544" 2 times ?

1619826

27/11/2011 15:05

-1.10

Tournament 101544
1619802

27/11/2011 15:05

-1.10

Tournament 101544
1619796

27/11/2011 15:04

-2.20

Tournament 101526
1619768

27/11/2011 15:03

-2.20

Tournament 101526


Dear Nariux,

I can see you were already refunded with 10� for these incidents.
Regarding the rakeback; at that time we had a display issue, where the client would show the total rake paid. This visual bug has been solved and everyone received the correct amount.

Best Regards,
Jonas


Dear Jonas,


1619826

27/11/2011 15:05

-1.10

Tournament 101544
1619802

27/11/2011 15:05

-1.10

Tournament 101544
1619796

27/11/2011 15:04

-2.20

Tournament 101526
1619768

27/11/2011 15:03

-2.20

Tournament 101526 [/QUOTE]

This question is ok. Your support send to me 10 eur from this incident. But when you or your support answering to my this question?
Friday, November 18, 2011 4:31 AM,
First of all money "in Play" was money i have won during the play. But after i stand up from the poker table, money witch I won, still stays in "in Play" money. Thats the reason I'm writting to You. And now You cleared all money from "in Play" and now it's 0, but those money was the one that was won during the play, and also the maney witch I received for bigger level decreased from 40,60eur and now is only 20,14eur? And it meens error?

support dont answering to my email... So where this my money? And this is NOT a ERROR !

Thanks Jonas,

Best regards Nariux.

     
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Good news!
I've got my 1.700 on my moneybookersaccount!

So everyone that withdraw money to moneybookers, have to wait 2 - 5 days
Last Monday I've withdraw 300 euro, I will let you know how fast I've got the money!


Thanks Jonas for all the response here!
But update the F.A.Q. on the homepage, than everyone can look there before he/she sends the money!

Good luck everyone with all the problems!


     
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I withdrawal ~10 € with moneybookers again today. Worked fine last time, but this time the money is gone from my poker account, but the transaction isnt listed in the history. also i didnt recieve anything on my moneybookers account.

Nickname 0x33


     
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Good Morning all.

I am new to HPK and find it a fast growing site. Decent free rolls and torney prices are not out of reach. I am retired and plat poker as a hobby. Great fun. I also just joined PKR, haven't played yet, but I see there free rolls are extremely small with alot of entry's. Not worth my time. Thx to BRM they will be giving a free bonus of $11.. At least then I may try a few games and see how it is. One last thing.-----Hey Cowboy you There---ARRRR HRRRRRR Matie Evil

     
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I HAD A TRANSACTION HISTORY INDICATING A PLAYER TO PLAYER TRANSFER TO USER NAME SABRINA. IT WAS TWO, A 10 AND 20'S IS THIS ANOTHER BUG ON THE SYSTEM? THIS IS NOT A COMPLAIN, IT IS ONLY TO INFORM YOU ON ANOTHER MALFUNCTION ON THE SYSTEM, SO THAT YOU COULD SOMETHING ON IT IN, BEFORE IT GET WORST. THANKS AND MORE POWER TO HP.

Edited by macerenz (14 December 2011 @ 16:54 GMT)


     
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Posted by macerenz:
I HAD A TRANSACTION HISTORY INDICATING A PLAYER TO PLAYER TRANSFER TO USER NAME SABRINA. IT WAS TWO, A 10 AND 20'S IS THIS ANOTHER BUG ON THE SYSTEM? THIS IS NOT A COMPLAIN, IT IS ONLY TO INFORM YOU ON ANOTHER MALFUNCTION ON THE SYSTEM, SO THAT YOU COULD SOMETHING ON IT IN, BEFORE IT GET WORST. THANKS AND MORE POWER TO HP.


was the transfer to or from sabrina. she and dianady are bounties on the site insit n go,s if you knock either of them out you get ur buyin back.

     
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