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Lost connection due to a fault on the 3 mobile broadband network  0   
Hey guys, how we all doin? just want you opinions really.

I was playing on pokerstars and kept loosing connection during hands and been timed out while i was in pots. I have spoke to 3 and they have said that there is a fault they knew about in my postcode but didnt inform me. If id of known about the fault i wouldnt have played for the risk of dissconnection and the losses that i have incurred.

Seen as the fault is only in my postcode and they didnt inform me about the fault, do you think they would pay any copensation to me?

     
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how much did u lose?

     
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Posted by Npw123:
Hey guys, how we all doin? just want you opinions really.

I was playing on pokerstars and kept loosing connection during hands and been timed out while i was in pots. I have spoke to 3 and they have said that there is a fault they knew about in my postcode but didnt inform me. If id of known about the fault i wouldnt have played for the risk of dissconnection and the losses that i have incurred.

Seen as the fault is only in my postcode and they didnt inform me about the fault, do you think they would pay any copensation to me?


I don't think they will

     
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I used to be with talk talk it was a nightmare ! every day i was getting disconected , the worse broadband provider ever, i left them after numerous phone calls Thumbs Down

     
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You say 3 so I presume your talking about a mobile connection dodgy at best and 3 have never had great coverage specially out of town,stick with the best BT , you get a good deal if you are a long term customer, customer support second to none in my opinion , there may be cheaper deals but none better ( you get what u pay for), NO I DONT WORK FOR BT, am out in the sticks so dont get there best speeds but there reliable and faults ( 2 in 2 years are promptly dealt with,, plus there hardwear is excellent and replaced no problem if faulty ,

Edited by ArcticBear (11 December 2011 @ 15:00 GMT)


     
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I got money(bill deduction) from virgin after they had a fault, so worth a try....But you must be the only person on that network, they promised so much and failed so hard on the delivery.
I hear when on the 3 network you spend most of your time talking to their support.

     
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Posted by ArcticBear:
You say 3 so I presume your talking about a mobile connection dodgy at best and 3 have never had great coverage specially out of town,stick with the best BT , you get a good deal if you are a long term customer, customer support second to none in my opinion , there may be cheaper deals but none better ( you get what u pay for), NO I DONT WORK FOR BT, am out in the sticks so dont get there best speeds but there reliable and faults ( 2 in 2 years are promptly dealt with,, plus there hardwear is excellent and replaced no problem if faulty ,

nerer had a problem with them before had pretty good service tbf.....ive told them it was "work" related losses i have incured, spoke to a manager at 3 and they have sent it to a higher athority within 3 and should be getting a phone call tomorrow......fingers crossed lol Big Smile

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Posted by SuperNoob:
how much did u lose?

around $170 all in all, i really lost my rag when i was in a big pot with 2 other and i flopped a full house i put a bet in, got re-raised other guy called and i called, i was thinking xmas has come a couple weeks early here turn came my bet was reraise again then connection went. i was begging for connection pot was jst over $120, not happy at all

Edited by Npw123 (11 December 2011 @ 16:55 GMT)


     
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You wont get any compensation regarding poker loss. However they can lower your bill for that month like B1gfoot mentioned. I presume it wont be much so i dont know if the effort is worth it for you.

     
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Posted by Npw123:
Hey guys, how we all doin? just want you opinions really.

I was playing on pokerstars and kept loosing connection during hands and been timed out while i was in pots. I have spoke to 3 and they have said that there is a fault they knew about in my postcode but didnt inform me. If id of known about the fault i wouldnt have played for the risk of dissconnection and the losses that i have incurred.

Seen as the fault is only in my postcode and they didnt inform me about the fault, do you think they would pay any copensation to me?



Sad to say, no they wont.. I tried myself having had exactly the same problem and they refused point blank to entertain it.

     
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^

The reality is they aren't liable. I work for an ISP myself - unless you're paying for a business grade 24/7 connection (expensive) then there is a certain amount of downtime that is within the scope of the contract.

We get customers all the time hassling us for compensation when there is an internet fault that has caused their business to lose XX$ because of downtime of emails / web site / etc.

The reality is, if you're paying for a residential grade service then they would be fully covered in their T&C.

The ONLY reason the might credit back some of your bill as a result of a complaint about the fault is purely so you'll shut-up about it and stop whinging. It's generally far cheaper to chop a bit off a customers bill than it is to deal with an escalated customer complaint, especially if it escalates outside of the telco/isp.

They aren't going to give you $170 for you poker losses, nor should they.

     
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