Joined: Feb '08
Age: 35 (M)
Thank you for contacting PokerStars.
PokerStars is currently experiencing some problems with players logging in, create accounts, review their cashier, amongst others. We are reviewing the situation and we hope to have this fixed shortly.
We will be considering refunds for materially affected players. "Materially affected" means you missed a considerable number of hands and lost a significant portion of your chip stack due to blinds and antes. If you believe you were materially affected by this issue, please email us with the following subject line:
"REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund requests, please note additional tournaments in the text of your email. For example:
If you do not know the Tournament ID, you can find it in the PokerStars software using the playing audit feature (if it does not work at this moment, you can review it later on when the issue has been resolved). From the PokerStars Lobby screen, select:
'Requests -> Playing History Audit...'
Please also be aware that your refund request may take a few days to be processed.
We appreciate your patience and understanding.
Laura PokerStars Support Team
------------ few days to refund are fkin kidding me???? FKIN RIGGED SITE OFF POKER!!!!!
Joined: May '08
Age: 36 (M)
Posted by djpsymoon: fack i had so much money invested!! i hope they will give my 500$ back!! doubt it but fack!!!
------------ does anybody know what is going on???
i have no idea how you managed to invest $500 when playing a freeroll? am i missing something here? anyway i like the way you express yourself- really would be nice to see you in live tournament action probably something similar to phil "helmet" / "hellmouth" hope it turns out ok in th end