Joined: Sep '07
Location: Sweden
Age: 36 (M)
Posts: 714
now dont get me wrong, i love BRM, and its a great site, but to me i think that the support here has beginning to get rude and slow to anwser
now,i casht out my mobpoint to my acount to fulltiltpoker and i said that it would take MAX 48 hour.. well.. im upp to 80 hour waiting now, so i talkt to support erlier today to se if something was wrong
they said that i should e-mail info support, so i did, but no anwser.. not even a notification that they got the mail
so i try to talk to support again and they just cut me off telling me to talk to someone ells
is my mobpints/money gone to another user, did they take the money for themselfs? i dont know, i get no anwsers..
Joined: Jan '08
Location: Netherlands
Age: 43 (M)
Posts: 127
Think it will come mate, but it could realy suck if it has going to another player. But ifso i will be shure that Bankrollmob can figure out to who it has been sended. but normally these actions can take up to 5 days
Joined: Oct '07
Location: Philippines
Age: 41 (M)
Posts: 1443
Its good enough that your cashout is being processed unlike ours which are on hold. Got 2 cashouts waiting for Moneybokers. I hope that BRM would clear this up for you mate.
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
If you emailed FTP support its normal for them not to send you notification email and to wait 2-3 days for answer. But they do answer eventually. If its BRM support, sorry dont know about that.
Joined: Jan '08
Location: Canada
Age: 37 (M)
Posts: 1354
wow i really hope that when i goto cash out real soon that none of this crap happens to me and that im able to cash out my mob points with relative ease!! lol fingers crossed! but i hope you and every1 else gets their money soon
Joined: Sep '07
Location: Sweden
Age: 36 (M)
Posts: 714
good, no support told me to send an email to infosupport, and now i waited 48 hours and they whont anwser either its like nobody has a clue. i hate when I have more info then the support can give me... well, at least admin is kind enought to give an anwser, i hope it all clears upp today
Joined: Dec '07
Location: Sweden
Age: 61 (M)
Posts: 86
Your money will come. But i didn't know you can cash out your points to Full TilT Poker! But is that avaiable then i think i maby cashout my points to FTP or i am cashing out it to neteller.
I think that the comunity is growing up fastly and it's normal that the support become slower, but i'm pretty sure that the BRM guys are doing theyr best to help us in the right way, i cashed out 2 times to my FTP account in less than 12 hours, now i'm near the third cashout and i hope it will be fast as usual. Ty BRM
