Joined: Mar '11
Location: Canada
Age: 44 (M)
Posts: 1490
*** ADMIN EDIT: Update from 'retribution' at the bottom of this thread. Thread closed by admin ***
Yup, it's true. There's a reason why people are wary of doing business online, and it's because of scumbags like Ukash. I recently made enough points on here to get my second $50 withdrawl, which I sent to Party Poker. I then decided I'd rather just stick to Stars, so I wtihdrew it via Ukash.
Party poker sent it to me via a voucher in euros for reasons I can't possibly fathom. I then tried to deposit it on Stars via the voucher #, but had problems with it repeatedly declining. So I contact their support, who told me because it's in Euros, it has to be converted first. So I went to Ukash's website, signed up and used their tool to convert it to USD and tried again.
After it failed again, the rep told me it had to be in CAD because I'm in Canada and I can only deposit in my own currency (okay, so why tell me to convert it to USD when US players can't even play). So I tried converting it to CAD and Ukash's system flagged it as suspicious activity and suspended the voucher.
Yes Ukash, I'm an international money launderer, processing 50 bucks at a time. So okay, after spending 10 minutes trying to find a phone number or an e-mail address (they don't make it easy to find and you have to go through a self help form first) I called their toll free #.
Spoke to a lady who barely spoke english (fine, I can handle that) who I had to repeat the voucher number by number 7 (yes 7) times. After looking it up, she said I'd have to send in proof of address and a copy of my drivers license before she can help.
Okay seriously, I'm going to give out personal information for 50 dollars? I don't think so. The lady was extremely rude, and ended up hanging up. So I call a second time, speak to a nice dude who tried to help, but said "that department" doesn't work on the weekend. So he'd forward it and they'd contact me sometime during the week. Okay unacceptable, so I asked for a supervisor.
Speak to the lady for around 10 minutes, and she ultimately says she will place an "urgent" request and get back in touch with me. She said they'd call me back, to which I replied "how, you don't have my number". So she replied by saying "oh, it's on my call display it's ########" which wasn't even CLOSE to my number. I told her that wasn't my number, and she freaking hung up.
Seriously, this is the biggest crap and I SO regret using their service, and never will again. They can shove the 50 bucks up their ass for all I care, I hope bad publicity they are going to get is worth it.
Edited by Administrator (31 July 2012 @ 08:00 GMT)
Joined: Mar '11
Location: Canada
Age: 44 (M)
Posts: 1490
Posted by doomdy: Pretty standard sadly.
Moneybookers allways and allways. If Moneybookers isnt avaiable in your country then Neteller is a 2nd one.
You must know by now imho.....
I usually do use moneybookers, but because I didn't technically "Deposit" to party poker, I couldn't use moneybookers. Their policy is you can only withdraw to a method you've deposited to within the last 6 months. Ukash was the 1 exception, which of course I used.
Joined: May '08
Location: Netherlands
Age: 53 (M)
Posts: 6197
Posted by retribution:
Posted by doomdy: Pretty standard sadly.
Moneybookers allways and allways. If Moneybookers isnt avaiable in your country then Neteller is a 2nd one.
You must know by now imho.....
I usually do use moneybookers, but because I didn't technically "Deposit" to party poker, I couldn't use moneybookers. Their policy is you can only withdraw to a method you've deposited to within the last 6 months. Ukash was the 1 exception, which of course I used.
You had to cashout your 5000 MOB-points to Moneybookers, after that you can deposit it on PartyPoker, probem solved. Allways and always do it like this
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Waste of time there. You should know better. You could deposit the minimum with moneyookers or neteller to activate the processor and then withdraw all the money.
Joined: Mar '11
Location: Croatia
Age: 43 (M)
Posts: 1738
Man, after reading this i still find it hard to believe the nerve of those guys. Unfortunate for u there Retri... Hopefully this will give ppl that were considering using their services some heads-up.
Joined: May '08
Location: Lithuania
Age: 39 (M)
Posts: 10090
Posted by doomdy:
Posted by retribution:
Posted by doomdy: Pretty standard sadly.
Moneybookers allways and allways. If Moneybookers isnt avaiable in your country then Neteller is a 2nd one.
You must know by now imho.....
I usually do use moneybookers, but because I didn't technically "Deposit" to party poker, I couldn't use moneybookers. Their policy is you can only withdraw to a method you've deposited to within the last 6 months. Ukash was the 1 exception, which of course I used.
You had to cashout your 5000 MOB-points to Moneybookers, after that you can deposit it on PartyPoker, probem solved. Allways and always do it like this
correct and getting back to ukash incident- not sure you can blame them alot- they are regulated and therefore just follow strict procedures, $50 may not sound a lot, but not the amount of money is the main issue here- the procedures are above all, and if ukash break them they could be in trouble, do you think they would want that for $50?
Joined: Feb '11
Location: United Kingdom
Age: 59 (M)
Posts: 5712
You would think that the reputable poker platforms would use a reputable way of transferring money with customer staisfaction a big consideration! What? Not a chance? What? They just after my money and dont want me taking it back when I want to in a way that I want to? HA. They have us all by the b*****ks.
Joined: Mar '11
Location: United Kingdom
Age: 38 (M)
Posts: 108
hi retribution i usually use Ukash but only for deposits .... never to make a for that i usually use my bank card or one of my prepaid cards ... less complications never had any problems making deposits with them ... and as long as i get the money in my poker account can't say anything bad about them... but i'm really sorry for what happened in your case
Joined: Mar '11
Location: Canada
Age: 44 (M)
Posts: 1490
Well, I thought I'd bump this and give an update. After waiting a few days, one of their upper management got back to my via e-mail (Addy that I provided when I signed up).
They sent me a standard apology letter, and ended up sending me a Ukash voucher in CAD, so they did end up fixing the issue afterall. Was able to use the voucher no problem. A little annoyed that I had to wait so long, but in the end it worked out.
Admin go ahead and remove/edit this thread please.
