Joined: Nov '10
Location: Serbia
Age: 37 (M)
Posts: 2087
Yesterday recived this mail:
Hi gravedigger 001,
Full Tilt Poker has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.
In a case such as this it is our policy to confiscate the balances of the offender(s) and for Full Tilt Poker to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.
We have determined that you are entitled to a refund of $12.63 which has been credited to your account.
The integrity of the games at Full Tilt Poker is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. Full Tilt Poker works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.
We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. Suffice to say that the offender(s) have been barred from the site and you will not encounter them again.
Thank you for your continued play at Full Tilt Poker. Please let us know if we can help you with any further issues or questions.
Joined: Apr '09
Location: Portugal
Age: 44 (M)
Posts: 4827
It wasn't that much and i believe that, if you were indeed prejudiced by someone, it probably was in a bigger amount, but at least you know you are playing in a place that is aware of what is going their tables and that is worried with the safety of it's normal users and also with the image they might have of their business. Doing something like this must have increased substancially the positive note you would bee giving to FTP, which now must be at top. Good to know, thanks for sharing!
Joined: Apr '09
Location: Australia
Age: 40 (M)
Posts: 6483
Arg.. always depressing to hear about cheaters, although, obviously there is a whole heap of cheating going on.. Great that they've been caught though, that's what I love about Stars (and by extension Tilt), their security is absolutely top-notch!
Joined: Mar '11
Location: Germany
Age: 55 (M)
Posts: 1242
Wow, never had a situation like this. But its good to know that FullTilt is monitoring this and is taking care of such situations. Which games did you play ? SnGs ?
Joined: May '08
Location: Lithuania
Age: 39 (M)
Posts: 10090
quite sad to see this...tilt is open a relatively short time & already full of cheaters...ffcuk them all. would be nice to hear what games u were playing & what limits, i remember @stars huge cheating scandal happened with dons, where chinese colluders were stripping regs out of their cash...
Joined: Sep '12
Location: Romania
Age: 33 (M)
Posts: 1052
That's nice, they paid you $12 but i think you lose more than $12 ... btw a friend get some cash back from pokerstars ($3) but he lose over than $70 )) that's just wired, how they know you lose just $12 and not more ??
Joined: Feb '12
Location: Canada
Age: 64 (M)
Posts: 6036
Posted by jessthehuman: Arg.. always depressing to hear about cheaters, although, obviously there is a whole heap of cheating going on.. Great that they've been caught though, that's what I love about Stars (and by extension Tilt), their security is absolutely top-notch!
Interesting.... Nice to see they caught that and reimbursed your losses...!
Although,.....PS's security isn't all that you might think it is... They caught this,....but after I noticed the amount of cheaters with multiple accounts in a variety of their different freerolls, and saw a few instances where a cheater was sitting at ONE table with TWO accounts,.....I asked PS if they could guarantee this wouldn't happen in a game with a large buy in...... They DID NOT respond!!!
They answered many other questions,....but NOT that one.... I wonder why they won't answer that question I asked in at least 2 or 3 different emails on different days....????
Mmmmmmmmmm....??? Maybe because they CAN'T....???!!!
Joined: May '08
Location: Lithuania
Age: 39 (M)
Posts: 10090
Posted by demodawggy: Although,.....PS's security isn't all that you might think it is... They caught this,....but after I noticed the amount of cheaters with multiple accounts in a variety of their different freerolls, and saw a few instances where a cheater was sitting at ONE table with TWO accounts,.....I asked PS if they could guarantee this wouldn't happen in a game with a large buy in...... They DID NOT respond!!!
They answered many other questions,....but NOT that one.... I wonder why they won't answer that question I asked in at least 2 or 3 different emails on different days....????
Mmmmmmmmmm....??? Maybe because they CAN'T....???!!!
I'm not knockin' PS,.... I'm just sayin'....
very good point- i also think stars are vulnerable...back in the days when chinese dons scandal was in place...again it was not brilliant stars security that led to scandal seeing the daylight...players themselves started to see "problems" and began knocking on the door of sleeping security team...i'm not saying that stars support sucks...it may be one of the best in the industry...but it is far from stellar...
Joined: Mar '11
Location: Canada
Age: 44 (M)
Posts: 1490
Posted by pochui:
Posted by demodawggy: Although,.....PS's security isn't all that you might think it is... They caught this,....but after I noticed the amount of cheaters with multiple accounts in a variety of their different freerolls, and saw a few instances where a cheater was sitting at ONE table with TWO accounts,.....I asked PS if they could guarantee this wouldn't happen in a game with a large buy in...... They DID NOT respond!!!
They answered many other questions,....but NOT that one.... I wonder why they won't answer that question I asked in at least 2 or 3 different emails on different days....????
Mmmmmmmmmm....??? Maybe because they CAN'T....???!!!
I'm not knockin' PS,.... I'm just sayin'....
very good point- i also think stars are vulnerable...back in the days when chinese dons scandal was in place...again it was not brilliant stars security that led to scandal seeing the daylight...players themselves started to see "problems" and began knocking on the door of sleeping security team...i'm not saying that stars support sucks...it may be one of the best in the industry...but it is far from stellar...
Yeah, I remember that case. It was probably one of the biggest cheating cases out there, right up there with the whole UB superuser scandal. 2+2 has a thread that's like hundreds of pages long, probably one of the longest forum threads I've ever seen.
Personally, I think the poker room should be held accountable for any losses players suffer. If they can only recover say 1k from the cheaters funds, but they stole over 10k from players, then the poker site should be coughing up the other 9k. It's their fault they didn't catch them sooner, thus the accountability falls on them to compensate.
Joined: May '11
Location: Netherlands
Age: 50 (M)
Posts: 198
Wow, I thought you were going to say that the whole Full Tilt Management has been caught, but it's just some collusion taking place, at least that what it looks like. Happens everywhere. Nothing spectacular really.
Joined: Aug '12
Location: Slovakia
Age: 36 (M)
Posts: 688
hmmm I think thats very nice from them, that they refund some money to you. Cause you know, you have no idea that something happened and they could leave money in their pocket I also have only the best experiences with fultilt support.
Joined: Dec '12
Location: Bulgaria
Age: 47 (M)
Posts: 1022
Last year, a bulgarian poker player said that someone enetered in his PS account and withdrawed his money to another account. He crashed the password.
Another player said, that received an email from PS that when he played at the ring table, the other players were together, cheating him and took all of his money through the game. But this player didn't noticed anything wrong. So, when he received the email from PokerStars, he realised that they cheated on him. PokerStars gave him the money back. And the cheater's accounts were closed.
Joined: May '11
Location: Netherlands
Age: 50 (M)
Posts: 198
Yeah I have gotten on of those emails from Pokerstars too some weeks ago actually. Saying they found cheaters and returned me some buyins. A friend of mine got the same email too once. They never say it was from wich tables but they are mostly on Sit N Go's. I was playing those Fifty50's at the time, $3.50 and $7.00 buyin. It just happens, nothing you can do, just report it if you do have an idea they are colluding on you.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Not bad seeing an example that they do something about that. Not that it solves the problem though. It must have been a case where it was too obvious they were cheating.
Anyways good on them. Not like iPoker doing nothing at all.
Joined: Jan '11
Location: United States
Age: 60 (M)
Posts: 3361
jovica, why would you receive this letter? I mean you weren't the person cheating so just curious how you encountered this e-mail. Was it posted on the site or what? Not that it's my business, but would like to understand how it all came down.
Joined: Nov '12
Location: Canada
Age: 55 (M)
Posts: 4675
G'day mates
Well I once was the victim of cheats working together on a rounder table. I lost a couple hundred bucks to the bastards. We did get them caught but when their accounts was frozen and the moneys seized they only had a couple hundred dollars between them. After everyone who could be repaid was figured out the site divided up what they had to everyone and we all got back an equal share which was very little. Still was glad they were caught but still felt cheated.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Posted by Greenmohave: jovica, why would you receive this letter? I mean you weren't the person cheating so just curious how you encountered this e-mail. Was it posted on the site or what? Not that it's my business, but would like to understand how it all came down.
Good to hear though!
They sent the mail to iform him they had refund money to his account due to this incident. Probably it was happening to one of the tables he was playing.
Joined: Nov '12
Location: Canada
Age: 55 (M)
Posts: 4675
Posted by Mober:
Posted by Greenmohave: jovica, why would you receive this letter? I mean you weren't the person cheating so just curious how you encountered this e-mail. Was it posted on the site or what? Not that it's my business, but would like to understand how it all came down.
Good to hear though!
They sent the mail to iform him they had refund money to his account due to this incident. Probably it was happening to one of the tables he was playing.
G'day mober
I think you are totally correct in this regard. I have been in this situation before and that is what happened to me. I never got back anywhere near what I lost but it was something.
Joined: Nov '10
Location: Serbia
Age: 37 (M)
Posts: 2087
Posted by MIGO14: Wow, never had a situation like this. But its good to know that FullTilt is monitoring this and is taking care of such situations. Which games did you play ? SnGs ?
I have played lot of different games but I think this was from 10$ 6max sng.
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Posted by PokerDonV73: Wow, I thought you were going to say that the whole Full Tilt Management has been caught, but it's just some collusion taking place, at least that what it looks like. Happens everywhere. Nothing spectacular really.
Noone sad its spectacular, just interesting to see.
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Posted by Weenie: hmmm I think thats very nice from them, that they refund some money to you. Cause you know, you have no idea that something happened and they could leave money in their pocket I also have only the best experiences with fultilt support.
Spot on
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Posted by Greenmohave: jovica, why would you receive this letter? I mean you weren't the person cheating so just curious how you encountered this e-mail. Was it posted on the site or what? Not that it's my business, but would like to understand how it all came down.
Good to hear though!
Someone else was cheating and I was aparently victim. So they informed me that I was victim of cheating and returned back to me money that they think it was what I was cheate for.
This shud answer some of the rigged posts we see here from time to time. One shud be more concerned about players cheating players and not sites rigged software cheating players. Some sites on certain networks advertize for bot companies. The alarm bells ring and won't play on those sites. This cud very well be one of these and they got caught. Either way it's good to see FTP protecting their clientele. This allows me to play there with confidence, knowing FTP has my back.
)) that's just wired, how they know you lose just $12 and not more ??
