Joined: Oct '11
Age: 28 (M)
Don't go throwing accusations around. There is a simple solution to your problem: Just reste your password. Try to log in again after every try. This has happened quite a lot at their site. I had to reste my password 5 times before it worked. Give it a go and tell us what happened. And be patient, it might take more then 5 tries.
Posted by sadamman: I've had no problems with it except the occasional dodgy connection, which can happen on any site. I would agree with erru don't jump to conclusions until support starts saying weird things.
I totally agree. People have to remember that its a new site with new software. You have to expect some teething problems. All the main poker rooms have had years to tweak their software. I remember the same connection problems with Party Poker in 2008.
Also I've heard a few good things about their support being helpful & I know people have managed to cash out. So chill guys & stop expecting perfection. Its brand new, it will take time for them to improve their system & software.
Joined: Sep '12
Age: 29 (M)
Why don't you just QUIT of this platform? they have a lot of minus and single + is that promo with $10 free from BANKROLLMOB... wonder how many mobsters continue play there and how many cash-out some money? i quit after lose all BR with KK vs Q2 shove pre-flop and because of lag...
It's not the first time I see a mobster complaining aboute pokerace in here. Why would they have banned you? I know it's not a great site but can't come to the point that they would be banning you just because you won a freeroll 2,50$ tickets... Have you tried contacting their support?
Joined: Dec '09
Location: United Kingdom
Age: 30 (M)
Just contact the support; they reply within like 10 minutes 24h a day 7 days a week.
Have contacted them 5 times total; received all replies within 10 min and only one thing took longer as they had to escalate it to security team who only works business hours.. They are a really good site with just crappy software and little to no rb (think I am getting between 13-22% rakeback depending on what time in each month) but the fishy player pool and the lack of HUDs/notes is very significant especially when playing HU/3 handed I feel you can have a huge edge on more HUD/note reliant players who aren't taking external notes.
Just received 2nd cash out in Skrill account today aswell after a juicy session last weekend. No complaints