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Posted by lukasb:
Hopefully this will all end well mate best of luck Thumbs Up
I assume you dont have anything to hide and therefore you should indeed put pressure on them and nag them constantly till you get a reply.
You said it yourself that the "relevant department" that verifies documents already gave you a green light so the other ones shouldn't take long too.

If you don't mind me asking, how did you reach 1000 usd mark? i mean, what were you playing and how long did it took.

I'm asking coz that's probably what they are investigating too and depending on how long it took their "investigation" might take longer also.


Thank you for the support lukasb,

I have send them emails but they always reply that they have to wait for the relevant department to reply then so they can unlock the account.

I never had more the 200 or 250 usd in my account so i play normally at low stakes. But the luck was on my side this day (i had 50 or 60 usd) when i hit an jackpot in the casino slot games. Then i had more than 500 usd on my account. And then i tried to play poker at higher stakes. I always play speed poker but with low stakes usually. After having this money i tried the highest stake of speed poker 1$/2$.

After some random hands i made a call holding 4,5. And the flop gave me a straight. The other players raised and raised there was 3 or 4 other players in the hand. Someone had KK another 3 of a kind i think. When the river came there was a chance that anyone could have a flush or even a higher straight but i was surprised that all the money was mine. I had nothing to loose straight in the flop and i called all the time. There i have won the biggest amount i dont remeber how much but i saw that my balance was over 1000 usd maybe 1190 or something like this. That was my biggest win ever.

After some other hands there i get up to 1500 usd. There i said its enought and i requested a withdraw of 1000 usd and wanted to on lower stakes again. But after i requested the withdraw i lost around 500 usd in poker and casino. there was just around 29 usd in my account and than i wanted to cancel the withdraw of 1000 usd and withdraw only around 700 - 800 and to play with the rest but i couldnt login i get the message that my account is locked for security reasons or something like this.

I looked into my mail inbox and have seen there that winner poker requires my Documents for verification. And ok thats a standart process which i solved immediately on sending the required documents. I got an Email from Winner that my account is now fully verified. But after this day i tried to login but no, it always shows the same info of "your account has been locked ...". I have send them another email in which i requested to unfreeze my account now after they have verified my account. But they replied to me that i have just to wait for the relevant department make their review and as soon they get an answerl from them, they can immediately unlock the account.

After this i tried several time to get an answer from them but they always replied and said they cant do anything before the relevant department give the green light.


And the rest you know, now iam waiting for an update from the BRM Staff bc they already send an email to Winner Poker. I dont think it should take so much time to review my account bc before 3 days or so ive made an withdraw which was approved as usual.


But how i said i dont know why they are holding my account with no explanation. Maybe linz47 was right when he said: "the fact that you live in the middle of nowhere they think no-one will care" but iam really happy BANKROLLMOB is supporting me.

Ill hold you updated and thank you very much in supporting me and giving me advices.

Now i dont know if i should continue writing Winner the same Emails and boring them? What you think maybe i should just wait BRM to give me a reply.




     
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Posted by gili_lati:
Dear Bankrollmob members and readers,

After waiting for more than a week i want to describe my problem here which i have with Winner.
So, my account on Winner Poker was frozen after i requested a withdraw of 1000 usd. This is the first time ive won so much money but badly i think they dont want to payout. Aww crap!
I live in Macedonia and never had troubles like this i allways got my money. Even if i never won this big. I was really happy when i won but now iam very disappointed.

I play poker and casino games in the poker software. My account was frozen on 16. 09. 2013 and they asked for validation documents. Ive send all the required documents and i got an email which approved this documents and now my account should be fully verified. But my account remains closed because "they have to wait for an answer from the relevant department".

Anytime i get the same answer from Winner. I have also contacted bankrollmob via email, because ive opened my winner poker account via Bankrollmob to enjoy the 200 bonus and hoped to get help, but i didnt get any reply till now.

My Winner account username is: WWR140301082

I hope i get help or advice from you.

Thumbs Up

That sucks

     
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if brm is investigating this for you maybe u could wait to see what result comes out of it first. Maybe if they see that the word is getting out they'll speed things up afraid of bad publicity.

For what concerns me, putting money there even if it is to collect a nice bonus, will not be in my "first things to do" list for sure...

     
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Posted by lukasb:
if brm is investigating this for you maybe u could wait to see what result comes out of it first. Maybe if they see that the word is getting out they'll speed things up afraid of bad publicity.

For what concerns me, putting money there even if it is to collect a nice bonus, will not be in my "first things to do" list for sure...



Yes i think i should wait for BRM first. I hope this don't happen to anyone, its a really bad situation. Aww crap! Aww crap!

     
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My case is still unchanged, i dont have a reply from Winner nor from Bankrollmob.

Today i wrote another Email to Winner lets see if i get again the same answer.

Its going now more than 2 weeks that my account is frozen. huh Aww crap! Aww crap! Sad Sad

     
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This is not good at all, there is any other way to contact winner poker, other than email??

The best would be if you could give them a call, many times a chat can solve a lot more than an email.

     
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You're right. I should try call them. Thats my last effort i can do. After i don't have an answer from BRM iam so Disappointed.

There is no word from anyone. Aww crap! Aww crap! Aww crap! Just you readers and members of BRM are my best supporters in this case. Thank you so much.

     
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And thats what i call "SILENT". No answer from Winner, no answer from Bankrollmob.

Should i just shut up. And give up

Confused Confused Confused Confused Aww crap! Aww crap! Aww crap!

     
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Hey well it is pretty standard for all poker rooms to request documents before you can withdraw, they do that to prevent bonus manipulation etc. and for legal purposes.

Your money should get in your account after they verified you account, there should not be any problems.

Also waiting time is common, most new poker rooms/sportsbook takes a bit more than a week, and contacting support is your best bet. Please be patient and be polite you'll get your money faster. Also if you keep contacting them maybe your request is going back the line again.

Anyway good luck hope you'll get it soon.

     
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Posted by gili_lati:
And thats what i call "SILENT". No answer from Winner, no answer from Bankrollmob.

Should i just shut up. And give up

Confused Confused Confused Confused Aww crap! Aww crap! Aww crap!


don t give up ,i ve didn t & my accont was oppened ,they v asked for my IC & i ve sended my IC scaned that wasn t good for them (they needed a photo)but from a(stupid)reason they didn t said that .after several e mails an genius told me they need a photo.Don t give up just re-email them ,ticket ,whatever it works Thumbs Up .Hope u ll get u re wining

     
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If you are not getting any answers try to call them if they have a listed phone number.
That would be probably your last solution with it.
They will tell you on the spot there what is going on i believe.

     
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Maybe something is going on with winner poker right now, I opened up an account with them yesterday, and I still haven't received the welcome email, and also their mobile app is down and having problems...who knows?

     
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Huh iam tired of this !!! Waiting all the time and nothing... no reply no asnwer.
They just want to close my case just like this... unbelievable Aww crap! Aww crap! Aww crap! Aww crap!
They really need my money so much?? They call themselves "Winner", and yes they are the winner...


     
   -1   
The online poker industry turns over billions of pounds every year and to my knowledge they have never been audited by the Britsh Government to ensure fair play. Many people believe at best that online poker is not as random as human dealt poker and at worst is either manipulated to create "big" hands to increase their rake or totally corrupt. Many people have suffered both financially and mentally due to heavy loses on these poker sites and everything should be done to ensure at the very least they are fair for all.

     
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Hello gili_lati,

Greetings from Bulgaria! Smile

linz47, how you would say something like this, that Macedonia is in the middle of nowhere? Please, learn some geography. Just to let you know, Macedonia is in Europe. UK also is in Europe. So, what is the difference? Bulgaria is a neighbour country of Macedonia. We are in the EU like UK, but that doesn't mean that we are in the middle of nowhere. And soon Macedonia will enter in the EU too.

Usually my comments are vey positive, but I got angry that you said that Macedonia is in the middle of nowhere. I support them, because we are brother countries.

Now, to the main question. gili_lati , before making a withdrawal you shoud make a voluntary account verification. First, you should send:

1. a copy of ID card
2. a copy of debit/credit card (if you use depositing method with bank card)
3. proof of address (mobile bill, watter bill or electricity bill, where your addres is shown)

Then, you shoud wait at least 3 days to receive a confirmation from Winner Poker Security Department. If you hadn't deposited there before withdrawing you should make one deposit of $10. To cash out you need one deposit of $10 every six months (twice a year).

After receiving confirmation email that your account is verified, then you shoud wait 48 hours, and after that you should make a withdrawal.

These procedures are the same at every poker site. Ok, I see you didn't do it, but no worries. I would like to know how many days are you waiting for the account verification. This is important.

After that I will tell you what to do. Don't worry I have an idea how you can take your money. Few years ago I used to work like a customer support agent at some online poker sites, so I know their weakness.

Just for your info I will tell you that two months ago I was pissed off from PokerStars and I wrote them that I will take legal actions against Rational Gropup LLC, how I will do it, where I will sue them and they blocked my account immediately. Two weeks ago they unblocked my account and now almost every week they send me survey emails very often, if I am satisfied by their support and if everything is ok with me.

So, please tell me since when you are waiting the account verification and after that I will tell you how to proceed.

Best Regards,
Peter7878



------------
Tomorrow I will post here what you have to write them. You will just copy/paste it. I will give you emails where to send it. I will give you also some phone numbers. No I go to sleep. Smile

Edited by Peter7878 (10 October 2013 @ 01:48 GMT)


     
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Hi peter 7878,

Thank you very much for the support. After my account was frozen they told me to verify my account with the documents you also mentioned. So i have send them this documents and they replied and confirmed that my account is now fully verified. But my account was still frozen. I asked them to unfreeze my account now after they have verified my account but they told me that they have to wait now for a answer of the "relevant department". But till now i didn't get any info from them why they are holding my account frozen for so long. My account was frozen on 16.09.2013.

Winner now doesnt reply anymore to my emails.
Jeff the Bankrollmob staff member asked me yesterday if i got any reply from winner. I told him that i didnt got any reply so far.

     
   0   
Hello gili_lati,


I found problems like yours, posted at another site:
==========================================================
Winner Poker Complaints - Winner Poker Withdrawal SCAM
Posted by emersonheber1025 on August 1, 2011 at 1:41 PM

Winner Poker is either a enormous scam or they have really stupid people working there. I believe it's actually a mixture of both. I've opened this account a couple of months ago and have made many deposits but never once a withdrawal. Recently I made a much larger deposit of $21,000.00 to try and win some money back, but after 1 day of betting I was afraid I would end up loosing more so I decided to make a withdrawal of $22,000.00. And here , I realized Winner Poker is most probably a big fraud organization.

Today, Twenty two days have passed since I made the withdrawal request and the withdrawal have still not been transferred or even accepted. I have sent them all necessary security files like driving license, bill of address proof and so forth yet still not a thing have happened. I've sent these people numerous emails asking them what's happening and all they are saying is something like "The withdrawal is currently being looked at by our administration. Be assured that we'll let you know from the moment we have got a reply. Please be patient."

If you would like obtain specified records of this Winner Poker Horror story feel free to look at the site I have made specifically for this matter. Meanwhile I recommend you to keep away from this obvious scam company if you do not want to be cheated just like me. I'm going to carry on and publish up-dates on the webpage in case something new happens and if they ever will pay back my money that I doubt they are going to. For those who read all documents regarding this Winner Poker Rip-off I am sure you'll fully grasp my worries.

Lastly I should point out that I've also got in touch with both iPoker and Envoy Services about this matter. iPoker is the On line poker Client Winner Poker uses and Envoy Services is the deposit and withdrawal method used (Instant Banking). Thus far, none of those 2 companies have been capable to assist me to push or force Winner Poker to perform the withdrawal. The most detrimental part is: It is impossible to know who's behind the website. No face, no office all I have been able to find out is that Winner Poker have changed virtual address several times such as Cyprus, Antiqua and Barbuda as well as Philippines to bring up a few.

If you've got some recommendations for instance the direction to go with legal claim against Winner Poker or another possibilities I may have in this situation please do not hesitate to send me a email.
===========================================================
http://emersonheber1025740.webs.com/apps/blog/entries/s...

===========================================================

Hello gili_lati,

Here is the email which you should send:
===========================================================
To the Security Department of Winner Poker.

As you already know my Winner Poker account was blocked on 16.09.2013. After sending all the require documents to your department for the account verification, my account was verified successfully. But 24 days later, my account is still blocked, and the withdrawal is still rejected. Still I don’t have my money.
I would like to inform that I am taking very seriously this matter and I will take legal actions against your company Zirconium Gaming Limited. In te Terms & Conditions of Winner Poker it is said:
7.6 Payments
“For non UK residents:
-At present, the maximum amount (the "Maximum" Blink is set at 9000 GBP, USD, EUR, CAD, AUD, CHF or 50,000 DKK, SEK, NOK, ZAR, in any 30 days period.” So I ordered a cash out less than $1000 and after 24 days still I don’t have it in my bank account.



I will describe all the situation concerning my case. I will fulfill this document:
http://www.antiguagaming.gov.ag/files/eSignificant_Paym...

and I will send it with all the necessary explanations to the authorities of Antigua and Barbuda and Kahnawake:

http://www.antiguagaming.gov.ag/contactUs.asp
[email protected]
[email protected]
[email protected]
[email protected]
http://www.ipoker.com/html/page/contacts
[email protected]
P.O. Box 1799, Old Malone Highway,
Kahnawake Mohawk Territory,
Quebec, J0L 1B0, Canada
Fax:+1 450 635 1139


After 24 hours if I don’t receive my money back you have to be sure that I will send the require documents on my case at the emails above.

Sincerely,

(Your name)
==========================================================

gili_lati, just copy/paste it and first send it here:
[email protected]
[email protected]
[email protected]

Wait 24 hours, and if you don't have your money back after 24 hours, send another email, but fulfill this form: http://www.antiguagaming.gov.ag/files/eSignificant_Paym...

Explain everything date by date and after 24 hours if you don't have a responce from winner poker, send it to these emails:

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
http://www.ipoker.com/html/page/contacts
[email protected]

This is the phone, fax and address where you can take legal actions against Winner Poker: http://www.antiguagaming.gov.ag/contactUs.asp

I found something interesting. I think winner poker has offices here in Sofia. Because Titan Poker, Party Poker, William Hill, and Playtech Software have offices here in Sofia. Because winner poker is iPoker, but Titan Poker also is iPoker, both they use Playtech Software. Bulgarians are not allowed to play party poker, titan poker and william hill because they have offices in Bulgaria. Now it comes the most ineteresting part. Bulgarians are not allowed to play winner poker. Winner Poker is iPoker and uses Playtech, that means winner poker have offices in Bulgaria.

Winner Poker Phone: +44-800-0470-700
I found a bulgarian winner poker phone +359-240-07804

This is the address of winner poker (Zirconium Gaming Limited):
http://www.antiguagaming.gov.ag/SealValidator.asp?ID=22...

This is the address of playtech bulgaria (winner poker is part of playtech):
115 Tsarigradsko Shose,
European Trade Center, Building C,
Sofia, Bulgaria
tel. (+359) 2 987 4953
fax (+359) 2 418 7066
[email protected]
www.playtech.bg

===========================================================

Well, I hope this info is pleasant for you. Send the emails and update your story here, please.

Best regards,
Peter7878




Edited by Peter7878 (10 October 2013 @ 22:11 GMT)


     
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Peter7878 thank you so much for this, that is a big help.

Ive send today this email you made for me to Winner poker at 12:30.
Bankrollmob has also contacted them once again. Lets see if i get any answer.

Peter7878 thanks again Big Smile Big Smile Big Smile Big Smile

Ill keep you updated on my case!!!

     
   0   
I have withdrawn some money at winner poker and had no problems.
But the amount was not so big as your amount Smile

Hopefully you will get your money

     
   0   
Hello gili_lati ,

I am glad that I helped you. Tomorrow untill 12:30 if you don't recieve any info and money from Winner Poker, the battle will begin!

First you should print these documents (Suspicious Activity Report, Internet Gaming) & (Sugnificant Payment Report, Internet Gaming):

http://www.antiguagaming.gov.ag/files/eSAR-Gaming_Form_...
http://www.antiguagaming.gov.ag/files/eSignificant_Paym...


After printing these documents, fulfill all the info, answer all the questions, after filling the document, make a scan copy of it and send it here:

[email protected]
[email protected]
[email protected]
[email protected]

After sending the fulfilled documents at these emails, the Directorate of Ofshore Gaming Division of Gaming of Anigua & Barbuda will start an investigation against Winner Poker, because exactly this commission of Antigua & Barbuda gave a Winner Poker license for online gaming.

The Commission of Antigua & Barbuda is responsible for Winner Poker, so they will investigate your case & Winner Poker will have a lot of troubles and problems and you will have your money back.

Regards,
Peter7878



     
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