Joined: Jan '09
Location: Italy
Age: 53 (M)
Posts: 3871
Posted by Fer8973: I received a payment in my Neteller account from PRONTOGAME, is it possible Ball Poker paid me? I didn't have any other pending cashout from any other place. If it's money from Ball Poker they paid me 80% of my cash out. Could anyone confirm that PRONTOGAME is linked to BallPoker?
Yes it is most likely those are Ballopoker money, my previous withdrawals came from prontogame as well; to be 100% sure check if sender email is [email protected].
Joined: Nov '11
Location: Romania
Age: 34 (M)
Posts: 754
Hello, From february for Fer. I still didn't got them. But still waiting. It's a good news Fer. Hope we are next. 80% ... hmmm Now magatt let's pray together Hope we get it in the next few days.
Joined: Jan '11
Location: Bolivia, Plurinational State of
Age: 50 (M)
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Posted by magatt966: Yes it is most likely those are Ballopoker money, my previous withdrawals came from prontogame as well; to be 100% sure check if sender email is [email protected].
I didn't receive any email from Goalgaming nor Ballpoker; I just received a email from Neteller saying that Prontogame deposited in my account. If you say your Ballpoker's withdrawals came from Prontogame definitly are good news.
The withdrawal was requested first week of february, but on June 12th, I sent a complaint to Lotteries & Gaming Authority MALTA, the payment was made 8 days after this. I am not sure if this complaint is the reason, I just know they paid me.
I'll send another complaint about Gutshot Poker, where I have a pending cashout too. My bankroll in this place is bigger. After Gutshot was sold they required every player to make rake = to balance to clear it; I couldn't clear it all, just a 20% that is the pending cash out. Probably I'll lose the other 80% but I'll try to get that 20% at least.
------------ I made a mistake, I review my account Extract and I received 100%, I didn't note the pay was made in EUR, not in USD.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Thats good news for sure. Its been a long time, but at least you got. Since you say you made complaints to the gambling authority, it wouldnt be bad for the rest of you here to follow that path also. It may speed up and secure your long due payments. Just be accurate on your details you will provide to them. Good luck.
Joined: Nov '11
Location: Romania
Age: 34 (M)
Posts: 754
Hello, I sent them an email, today with all my informations, but didnt send them an email about where should i get the money. But i assumed that they have it, since they didnt asked for it. Its the same from where I deposited and i received my payment last time. Fer did you sent them info about where you should received your money, or they have it?
Joined: Jan '11
Location: Bolivia, Plurinational State of
Age: 50 (M)
Posts: 196
Hi qzmag, I didn't send any information about that. I assumed BallPoker already had it. This is the only information I sent:
1. Name 2. Registered address 3. Date of birth 4. Copy of ID Card 5. Telephone number 6. BallPoker.com Username 7. Screenshot of Balance or any pending Cash Out (I had one of my balance not of the panding Cash Out)
Joined: Jan '09
Location: Italy
Age: 53 (M)
Posts: 3871
Posted by Fer8973:
Posted by magatt966: Yes it is most likely those are Ballopoker money, my previous withdrawals came from prontogame as well; to be 100% sure check if sender email is [email protected].
I didn't receive any email from Goalgaming nor Ballpoker; I just received a email from Neteller saying that Prontogame deposited in my account. If you say your Ballpoker's withdrawals came from Prontogame definitly are good news.
What I meant is both skrill and neteller transactions work with email addresses: if you check your neteller transaction history you may see which email address is sending the money. When I withdrew from Ballpoker sender email was [email protected] (but I used Skrill and not neteller).
------------
Posted by Fer8973: Hi qzmag, I didn't send any information about that. I assumed BallPoker already had it. This is the only information I sent:
1. Name 2. Registered address 3. Date of birth 4. Copy of ID Card 5. Telephone number 6. BallPoker.com Username 7. Screenshot of Balance or any pending Cash Out (I had one of my balance not of the panding Cash Out)
Thank you very much for sharing these precious informations
Joined: Jan '11
Location: Bolivia, Plurinational State of
Age: 50 (M)
Posts: 196
I saw the transaction details in my Neteller account; there isn't any reference to any email; just "Merchant: Prontogame" besides other info like ID transaction, date and other.
Joined: Nov '11
Location: Romania
Age: 34 (M)
Posts: 754
Hello, I send them an email with the details last monday, still didn't got it Magatt did you got the money? Hope the money will arrive soon. The site ballpoker doesn't work anymore from last week.
Joined: Jan '09
Location: Italy
Age: 53 (M)
Posts: 3871
Posted by qzmag: Hello, I send them an email with the details last monday, still didn't got it Magatt did you got the money? Hope the money will arrive soon. The site ballpoker doesn't work anymore from last week.
Joined: Feb '11
Location: Slovakia
Age: 33 (M)
Posts: 2
Hello guys, who from you get money from Ballpoker after have sent a complaint to LGA? Or no one? :/ Im waiting about 2 weeks, but still nothing, no reply no money :/
Joined: Nov '11
Location: Romania
Age: 34 (M)
Posts: 754
Hello, Fer got it after 1 week. I wait for 1 week and 3 days. Maybe they send the money according to withdraw from ball poker? Dont know. Hope we will get the money soon.
Joined: Jan '11
Location: Bolivia, Plurinational State of
Age: 50 (M)
Posts: 196
Posted by dolchinkov: thanks for the info but LGA didn't answer me ,2 weeks ago??And why winCake still running.Thanks
Hi dolchinkov, LGA cancelled GoalGaming licence, WinCake in not part of GoalGaming and work with another licence. Anyway, most Revolution Network skins have cashouts problems.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Yes wincake is another story. I dont know bout the rest of the skins and of there are any along with the old cake poker, but so far nothing has been heard that cake doesnt pay players. It can take several months but at the end they are paying. So far at least
Joined: Nov '11
Location: Romania
Age: 34 (M)
Posts: 754
Hello, Any news? Any one got their money? It's already 1 month since i send them an email and didn't got them. Monday i sent them another email. It has been 6 months already :|
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
All you can doo here is filling complaints to the game authority and then hope that they can do something. keep sending them emails asking about your money, it is useless at this point. Just a waste of time.
Joined: Nov '11
Location: Romania
Age: 34 (M)
Posts: 754
Hello, I did send them complaints, with all the information they asked. And i send it to LGA , not to someone else I send it 1 month ago to LGA and another email Monday.
Joined: Jan '09
Location: Italy
Age: 53 (M)
Posts: 3871
Posted by qzmag: Hello, I did send them complaints, with all the information they asked. And i send it to LGA , not to someone else I send it 1 month ago to LGA and another email Monday.
Magatt anything on your side?
Have a nice day / night and GL.
Hi bud,
nothing on this side. Not a single answer from LGA to my several emails. Only answer I got came to me after 45-50 days and it was from goalgaming support.
Here is a copy/paste of it:
Dear xxxxx,
we would like to inform you that we are in contact with LGA regarding your compliant in order to clarify the actual situation. LGA is not able to assist you as your gaming activity is under a different regulation, however please notice that the company is working on your case for full settlement of your pending withdrawal. Please do apologise for this delay as it comes from unexpected difficulty in collecting the funds from third parties. Our support team will be available to assist you 24/7 until you receive the sum requested.
If you have any doubt please see our T&C in the Website and for any question contact our Support Team
Best regards, Goalgaming Support"
This is the only result of my several efforts at the moment.
