Joined: Feb '13
Location: United Kingdom
Age: 46 (F)
Chandana: Please be rest assured and it will fixed at the earliest. nicola: I know it will be fixed. im asking a specific question about my buyins being returned nicola: the disconnection policy doesn't say Chandana: I would like to inform that the details provided by you are already escalated to our respective department and they are currently dealing with it. Therefore I will ask you for your patience and understanding upon this matter. As soon as we have more information we will get back to you and assist you further.
------------ nicola: ok, guess I have no choice, game keeps going down and livechat cant give a straight answer Chandana: As you know, the matter was escalated to our concerned department for further investigation and it is currently being looked into. Depending on the complexity of each issue it takes us a different amount of time to provide a resolution. nicola: ok have a good evening