Joined: Jan '13
Age: 26 (M)
I'am writing to you, because i want to alert you to don't trust Pkr support. Because i have wrote to support assistant about first deposit, and if i could get bonus CHIPSET, she said yes of course i need just to deposit and she will add it later. I trust her and deposited my money. Some days later I got an email that i can't have this bonus. I wrote again to support team and they said that it was Pkr support fault and how a reward i could get only 2x50$ freeroll tickets, and if you know the Pkr travel chipset worth over 177000 Pkr points. I'm adding some photos to prove my words. http://postimg.org/gallery/29ert5shq/
Joined: Feb '11
Age: 28 (M)
If you indeed used BRM100 (no deposit bonus) in the past then they're right. It's even written in the terms and conditions of the BRM no deposit offer. Your frustration is understandable but at the same time this is just a mistake by a (seemingly) new live chat support assistant.
Joined: Mar '09
Age: 44 (F)
I havent heard so far any complains about their support. At least in this forum. Something like this can happen to any site, if some of the employees isnt familiar with what is happening in their site. We see that everywhere and not only in poker sites but in shops. But for the hole mistake they should have given you more that 2 freeroll tickets.