We're very sorry that you're having trouble paying with paysafecard. We have reviewed data from your card and could determine that the transaction is completed properly and the amount was deducted from the web.
Gladly we turn to you to the web with an invitation to you the balances on your account credited.
We hope you have to be so helpful.
Yours sincerely
Your team paysafecard
1217
paysafecard.com Value AG Beautiful alley 15-17, A-1020 Vienna Firmenbuchnr.: FN 194443 h, UID: ATU49294400 CEOs: Michael Mueller, Michael Altrichter DI and DI Udo Mueller, MBA
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Not always the same people answered your e-mail. Always send the entire e-mail correspondence with, because otherwise we would not process your request können.Vielen thanks.
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Please visit our FAQ pages http://www.paysafecard.com/de/infoseiten/faqs/. Here you can quickly detailed answers to your questions.
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Dear Customer,
we have from the manufacturer received the message that the amount was credited to your account.
Because we share this information unfortunately not able to check Please send us the receipt in a short E-mail to confirm.
With the best Thanks in advance for your efforts, we remain
Yours sincerely
Your service team
paysafecard.com Value Vertriebs GmbH Schoen Lane 15-17, A-1020 Vienna
Firmenbuch: FN 200580 x Handelsgericht Wien AND IN THIS MAIL IS WRITTEN THAT YOU TOLD PAYSAFE THAT YOU ALLREADY HAVE SEND ME MY MONEY
------------ Administrator ty for your translation wouldyou please translate my last post also,and shaun i am waiting for your call did you have my number?
------------ Oh and Administrator i am also not able to clear my bonus from you cause there is no money on my account,i received your 40$ but i lost it,and the 47$i deposited are not on my account so i missed 5 days.
shaun did not call me but i received another mail which is not very helpful cause i explained AP that paysafe has send the money to them.And now i should use only 1 card.And i used it allready so it did not work cause i have paid with this card 1 time and i can only use it one time.Look what they send me.Hello Jens.
Thank you for getting back to us.
I already noticed why your transactions are not going through.
You are trying to use both receipts on only one transaction and I am sorry but it is not possible.
First of all, I'm afraid you will not be able to use the receipt for 10 euros since our minimum deposit is $20 US Dollars.
Please go ahead and only use your transaction for 25 euros.
You just need to enter the amount of $35 US Dollars according to the newest currency exchange rate.
Should you require any further assistance please do not hesitate to contact us back.
Best regards, Rod Lewis Risk Management [email protected] Operations Team LOL he allready noticed
------------ and i can use 2 cards for payment with paysafecard there is a field ad additional pins and there you can use 10 cards.And i have made it more than 1 time and the first time i want to deposit at AP it did not work.
------------ 100%shaun can you read?You see my post from paysafe where they confirm my payment or not so how can you be 100% sure?And why did you post that you can call me and then you dont do it? Very bad Support unbelievable.
------------ or are you afraid to call me after you have seen that paysafe has send you my money
Joined: Sep '08
Location: Sweden
Age: 40 (M)
Posts: 1
Shaun wrote: "If you want to discuss this with me I am happy to call you?"
Nutfish wrote: "100%shaun can you read?You see my post from paysafe where they confirm my payment or not so how can you be 100% sure?And why did you post that you can call me and then you dont do it? Very bad Support unbelievable.
------------ or are you afraid to call me after you have seen that paysafe has send you my money"
Nutfish: I think what Shaun did was ASKING you if you were interested in him calling you, not saying that he was going to do so.
So please stop making yourself look bad and try to solve the issue instead of making it worse.
Joined: Sep '08
Location: Argentina
Age: 35 (M)
Posts: 4
I'm new at action poker and i don't know about the software so i can't tell you too much about this. I'm sorry about you, i will stay tuned here to know what happen.
@grindithard:that is what i have written its a litlle bit hide or hidden dont know sorry but ty for reading my post. so please call me that are 2 mails from paysafe where they confirm the payment
Joined: May '08
Location: United Kingdom
Age: 47 (M)
Posts: 869
Good morning nutfish
My accounts team where speaking to paysafe card a number of times yesterday again we had ther same answers, it is clear that there is problem i checked yesterday and we had 500 people use paysafe none failed, my accounts team will again be speaking to paysafe card today as it only 6.04am it will not be for a couple of hours, as soon as I have news I am will be happy to contact you via telephone, email or which ever method you prefer, again I am sorry that you have this problem and I hope to have more info soon.
Thats the reason why i am so pissed of use paysafe since years on other pokerrooms without any problems and 1 time at AP and it did not work.
And 18 hours ago i received a phonecall from 1 APsupporter who told me he call paysafe againand i have towait 12 hours for news,but i did not receive a mail or a call and you can see no one posts here,whats up with shaun?I thought he can fix everything but it seemed to be that he dont can fix everything.
Joined: May '08
Location: United Kingdom
Age: 47 (M)
Posts: 869
Posted by Acekaiser: thats so weird everytime i have cashed in via paysafecardso far, the money was at my pokeraccount in an instant ... never had any problems
We are still looking into this we are waiting on Paysafe to get back to us.
ok and i get a call back soon this time it was a friendly supporter i still have the problem but it is the first time that it seemed to be that somebody wants to help me ty brian from the support.
I want to resolve it when i get my money back i also think that they dont do it for purpose,but i want my money and for me it was the last way to post here or go to my councelor,cause the support only send me mails how to use a paysafe card the first mail was i have to wait 1 hour for my money and then they told me they did not receive money from paysafe and paysafe told me they have spoken with AP and AP told them that they send me my money.LOL crazy but mistakes can happen when you send money over the hole world. But i will believe in brian and i hope he can manage it,and we can forget this story.
we are currently investigating, and I sent a mail to Action Poker the clearify the situation.
Because of the different time zones, it will take some more hours until we can say for sure what happened.
What I can say for sure by now is that the paysafecards with the serial numbers you mentioned below have been debited (Action Poker received the money).
I will get back to you with more details in a few hours.
Best regards,
Michael Hamernik Merchant Support
paysafecard.com Wertkarten AG Schoenngasse 15-17, A - 1020 Wien
i received a call from the supporter who told me they will send me my money in a few minutes it was 6 hours ago and now i am at home and disabled to log in.
Very bad Support unbelievable.
crazy but mistakes can happen when you send money over the hole world. 
But i will believe in brian and i hope he can manage it,and we can forget this story.
