Joined: Nov '12
Location: Canada
Age: 55 (M)
Posts: 4675
G'day mates
I was already getting screwed and now this It is real hard to dig your way out of a hole when you can not even get connected to play. I am now really upset.
Joined: Nov '12
Location: Canada
Age: 55 (M)
Posts: 4675
G'day mates
Well that does not help with the incredible lost opportunity. Not to mention the lost potential to get a few bounty's. I am so upset now. Even if I do get on me head is a mess.
Joined: Mar '14
Location: Japan
Age: 49 (M)
Posts: 8946
This is a freaking nightmare...
If a tournament is cancelled for technical reasons, the following refund policy will take effect:
b. If the tournament has started but registration for the tournament is still open (ie the tournament is still in the late registration period). • Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee. • Players still in the tournament will be refunded their buy-in and entry fee. • Any buy-ins (excluding entry fees) collected from players who have been eliminated from the tournament will be distributed on a percentage basis to the remaining players according to each remaining player's chip count. • The tournament will only pay out funds which have been collected in buy-ins. Any guaranteed prize pool amount from the tournament will not be a relevant factor in calculating payouts.
c. If the tournament has started and the registration period for the tournament has closed: • Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee. • Players still in the tournament will be refunded the amount that would have been awarded to the next player to be eliminated from the tournament. 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to each player's chip count. The remaining players will also be refunded their entry fee.
d. In extraordinary circumstances where the quality of our service is severely degraded, such as may happen due to the occurrence of an Act of God, a terrorist attack, fire, or malicious DDoS attack, we reserve the right to cancel tournaments and refund players their buy-in and entry fee only for tournaments where the actual prize pools may be less than guaranteed prize pools. In such an event we will refund all players their buy-in and entry fee, e to the occurrence of an Act of God, a terrorist attack, fire, or malicious DDoS attack, we reserve the right to cancel tournaments and refund players their buy-in and entry fee only for tournaments where the actual prize pools may be less than guaranteed prize pools. In such an event we will refund all players their buy-in and entry fee, including those players who were eliminated at the time of cancellation.
