Please note that there might be a slight delay in processing the Virgin Poker €30 free no deposit bonus requests. Virgin Poker were taken by surprise of the popularity of this offer, so you need to have patience and DO NOT contact BankrollMob support or Virgin Poker support and ask about your bonus. Seriously, please don't do it...!
You will be contacted with the outcome of your bonus reques[...] Read more » STATUS: VIRGIN POKER REQUESTS
Joined: Nov '07
Location: Canada
Age: 49 (M)
Posts: 7
Same here... I downloaded the software from the link on the main page of Backrollmob and it said that I was rejected because it wasn't tracked from there.. but I got the link from the main page.. I requested a review, they did and it still came back the same.. So don't hold your breath, you may choke waiting.
Joined: Jan '08
Location: Finland
Age: 38 (M)
Posts: 89
Posted by Calibra555: Your request for �30 at Virgin Poker has been rejected by our payment team.
Reason for rejection: You have not filled in your address details with Virgin Poker. Please fill in your address details at Virgin and contact bankrollmob support to have them reprocess your bonus application once done.
Well can anyone check it once more because i did everything right. Thank you
I got same mail today and im sure that i have filled my address detail
Joined: Feb '08
Location: Canada
Age: 37 (M)
Posts: 10
Ok, great, just wondering cuz I received an email saying I'd been paid, but I haven't. Virgin support says there's a backlog though. I'm just a little bored, need something to do, lol.
Joined: Oct '08
Location: United Kingdom
Age: 55 (M)
Posts: 86
ok just had from Bank' support - "Not tracked = You made something wrong when you signed up at the poker room in question and now they cant see that we have referred you."
Mind explaining WHAT i did wrong when you've obviously had problems with this signup - I didn't "DO" anything wrong ,I followed the instructions and i'm clearly not the only one who had problems so it's insulting to just say that. You say not to contact Virgin butthat's just what i'm doing if I can't get an explanation here.
------------ Just to make the point - I contacted Bank' support before they posted 'don't contact support' above - this is in response to an email sent by Bank to me.
Edited by ChitStripper (02 December 2008 @ 14:26 GMT)
Joined: Feb '08
Location: Canada
Age: 37 (M)
Posts: 10
I received an email last night saying the money is now in my account, still isn't there though. Virgin told me it would only be a few hours, that there's a backlog, but it's been about 18 hours.
Joined: Apr '08
Location: Finland
Age: 54 (M)
Posts: 150
I got also email:¨"Not tracked = You made something wrong when you signed up at the poker room in question and now they cant see that we have referred you."
I did EVERYTHING like it was said in instructions in Bankrollmob's website!!!
I sent email few minutes ago to Virgin Poker's support.
Joined: Jun '08
Location: France
Age: 42 (M)
Posts: 82
virgin poker request is so long why ??????? other bankroll comes fast thats the only one bankroll to come over a weeks and i have an other question why PKR UB VULCAN AND ABSOLUTE PROMOTION ARE NEVER AVAIABLE PLEASE ?
Joined: Oct '08
Location: Finland
Age: 33 (M)
Posts: 4
Dear Joni Ikonen,
Your request for €30 at Virgin Poker has been rejected by our payment team.
Reason for rejection: Not tracked to bankrollmob.com
We hope that you will be able to request any of our other bonuses at www.BankrollMob.com - but remember, only one account per poker/casino site is allowed!
Best Regards, BankrollMob www.BankrollMob.com
This is totally not for me. I made account trought BRM's link! Also contacted virgin poker's support and they told me to ask from bankrollmobs team what's the problem. but they always say, "do not contact us. please"
Edited by Administrator (02 December 2008 @ 18:58 GMT)
Joined: Apr '08
Location: Finland
Age: 54 (M)
Posts: 150
I got answer from Virgin poker: --- Thank you for contacting Virgin Poker.
I can see you've created an account but there is not enough information on it. You will need to go through that step first for your information to be updated:
If you would like to update your details, (address, phone number, etc) please go to www.virgingames.com/poker. Please hit the deposit tab. Then you'll be asked to fill in your details.
This step should allow the bonus in your Virgin account. However, Bankrollmob can still refuse this bonus if the information is wrong or if you've registered to more bonuses allowed in their terms and conditions. ---
I refilled my details and sent new email to Virgin Poker...
Joined: May '08
Location: Singapore
Age: 37 (M)
Posts: 2
I've got a mail today saying my acc is not tracked back to bankrollmob when i'm very sure i used their link to down load the software. can the admin tell me if its a mistake? coz apparently all this mess was to be cleared by monday but i got my mail just only
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
Posted by ace_mafia: I've got a mail today saying my acc is not tracked back to bankrollmob when i'm very sure i used their link to down load the software. can the admin tell me if its a mistake? coz apparently all this mess was to be cleared by monday but i got my mail just only
You need to contact our support if you want your request processed again, but we don't have any other information than what virgin tells us, if they say "not tracked to bankrollmob", then it doesn't matter what on earth somebody might have done during signup. not tracked = not being paid, simple as that, even though it might suck and you don't feel you did anything wrong. Unfortunately tracking isn't always 100% safe, ie. if your computer is blocking certain cookies or clearing cookies too fast, or if you already had an old tracking cookie on your computer from somebody else etc. Lots of things can go wrong - so always clear your cookies before signing up and make sure you're not running a load of "internet security" programs or paranoid antivirus software.
Joined: Nov '08
Location: United Kingdom
Age: 34 (M)
Posts: 60
hi im still wating for my bankroll from virgin poker after i was told to wait till monday as i was one of the unlucky ones to get the rejection anyone know anything that is going on as i have been very patent
