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  31-Dec-18, 04:41   #1
Mr Administrator...Big Dollar don´t let me play! 0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
Today I had a ticket to a tournament of slots (???) in that Casino, with $ 500 in prizes. I never played something like that so, despite I don´t like the slots, I was intrigued. I open the official page with 5 minutes to the starting time, I made the Login, I look for the tournament in the menu and I wait for something happen. The time arrived, the name of the tournament disappear off the menu and...nothing! I write to the live chat (I have to wait for an operator), he looks for a solution for a while and then he said that the tournament was finished. I said that the house should fix the bug and give me another ticket. He said that support would have to analyze the problem and give me feedback... Sad

     
  31-Dec-18, 09:38   #2
  0 
sirthomas 

Joined: Oct '07
Location: San Marino
Age: 45 (M)
Posts: 368
Hi,

Big Dollar Casino will contact you about this issue.

Have a great New Year's Eve!

     
  31-Dec-18, 18:47   #3
  0 
semirkarla 
Joined: Sep '16
Location: Bosnia and Herzegovina
Age: 30 (M)
Posts: 184
Hello maragetero
I also played there but i not win anithing,ther choice of slots are from 1940 year thats wery sad from one casino, did u have registered on tournament i see 32 players are played this and first 10 are in prize with 200 for winner

     
  1-Jan-19, 16:27   #4
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
Yes semikarla, i´m registered there when I receive an email inviting to do this around 2 weeks ago. When I login in the page yesterday, I confirmed that I was registered, I open the menu where was this tournament and another "Blue...something. I have time so I changed to another page in the browser. When the start time arrived I was to Big Dollar again and the announce of the tournament wasn´t in the menu and nothing happened.... Disagree

     
  2-Jan-19, 06:44   #5
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 34 (M)
Posts: 8208
problems can happen and too bad that this happend to you,especially when you didnt change this prize for lottery ticket and you wanted to play!now will be good that they offer some ticket for another tournament,if they have something like that in future and if this wasnt only new years offer!good luck!

     
  2-Jan-19, 15:42   #6
  0 
semirkarla 
Joined: Sep '16
Location: Bosnia and Herzegovina
Age: 30 (M)
Posts: 184
Posted by maragatero:
Yes semikarla, i'm registered there when I receive an email inviting to do this around 2 weeks ago. When I login in the page yesterday, I confirmed that I was registered, I open the menu where was this tournament and another "Blue...something. I have time so I changed to another page in the browser. When the start time arrived I was to Big Dollar again and the announce of the tournament wasn't in the menu and nothing happened.... Disagree

I now understand what you are wrong wehn you are regioster foer that tourney you will see loby with al other participiants in that tourney played 30 plus players, and there are no late regostration and you need only to start some slots and thats all tourney started and you can change slots not only one slot thats your error Aww crap!

     
  2-Jan-19, 22:07   #7
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
I don´t understand. I was registered and I had open the page and the menu of the tournament. Nothing happened! Only the name of the $ 500 Slot tournament disappears off the menu of tournaments. I knew that there is no late registration, for that matter, I open all and log in some minutes before the start time Sad

     
  3-Jan-19, 08:53   #8
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 34 (M)
Posts: 8208
if they have this kind of tournaments every week at their site,then its not problem for them to give you again ticket to play!but if this was only promotion for new year,then this will be problem to play again!
but for me this tournament isnt something special,because you can win 200 $,but you can withdraw max 100 $ and you have to deposit at least 20 $!so this is not something good and I change 5 of this winnings for lottery tickets!

     
  5-Jan-19, 15:09   #9
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
I had understood that the formula was worst than it, I think that you have to wager five times the amount that you win. If the matter is like you said dule-vu, I will reinforce my demand! I was claimed because I think that I had a right that couldn´t exercise, only for that (and don´t less than it!). I claimed as a defrauded client! By the way, Mr Administrator: nobody contacts me! They still sending publicity but not solutions! Disagree

     
  5-Jan-19, 15:14   #10
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 34 (M)
Posts: 8208
this are rules for big dollar casino freeroll 500 $:
Terms & Conditions:

* Only available in USD currency

* 45X wagering on all Free bonus prizes

* Maximum withdrawal of $100

* Available on Big Dollar Casino

and this are rules for grand eagle casino 1000 $ freeroll:

* Only available in USD currency

* 40X wagering on all Free bonus prizes

* A minimum $20 deposit is required to process a withdrawal

* Maximum withdrawal of $100

* Available on Treasure Mile, Lucky Creek, Mandarin Palace, WizBet and Grand Eagle


both of this freerolls were only at 30. of december,so I think that there will not be any other freeroll!

     
  5-Jan-19, 17:55   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 42 (F)
Posts: 13964
The play through of 45x is quite high.
Not easy to clear a bonus, even if you have a good bankroll.
The maximum cash out though, is not a bad one.
A 100 USD is always welcomed from a free bonus Smile
Also the deposit prior to the cash out is something standard, in most sites whwne
you are anew player.

     
  6-Jan-19, 17:31   #12
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
Yes, I think like you Mober. The condition of making a deposit before you can withdraw any amount is understanding. They have to have a verified source to can do this transfer with properly. This is ok. But for me, a wager of 45x is too much! You have to have a lot of luck for makes it! AND BIG DOLLAR STILL DON´T CONTACT ME!

     
  6-Jan-19, 18:39   #13
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 42 (F)
Posts: 13964
Maybe they are still having hangover from new year's eve.
It is quite a few days, but give it some more time to contact you.
Since brm has contacted them already, all you can do is wait.
If you can send them an email as a reminder, wouldnt be a bad idea also.

     
  7-Jan-19, 10:05   #14
  0 
sirthomas 

Joined: Oct '07
Location: San Marino
Age: 45 (M)
Posts: 368
Hi,

Just spoke to Big Dollar Casino again and they promised to contact you.

Thomas
BankrollMob.com

     
  8-Jan-19, 13:39   #15
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
Thank sirthomas...you made it! Yesterday in my afternoon, I receive an email telling that:
Hi there Gerardo,

Thank you for your support at Big Dollar Casino.

We noticed that you experienced a few issues when trying to access the Xmas Tourney hosted for BankRol Mob.

We sincerely apologize for this, and sure hope that this doesn't come between us.

We are super happy to advise you that you have been invited to the exclusive Sunday Slots tournament. Please see the details below:

BankRollMob Sunday Slots Tournament

Sunday 13 January 2018 at 7pm EDT

I don´t know what do you said but you have been very convincing! Worship

     
  10-Jan-19, 21:10   #16
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
But...there is always one!
I explain in the same email, where I appreciated your consideration, that I need a little tutorial to not repeat the same issue. They ([email protected]) don´t say me anything. Two days after I contact the Live chat online to ask about this. She (Olivia) don´t understand me and only say that I have to wait for the countdown. I send a new email to support explaining that I did it in the past but not works. Nobody sends some help and I have doubts for Sunday tourney Confused

     
  11-Jan-19, 10:56   #17
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 34 (M)
Posts: 8208
I think that best thing for you is to leave this and forget on it!why?beacuse if rules are same as on christmas tournament,then it would be hard to cashout anything!rules there are to wager 45x winnings,max is 100 $ and dont say about deposit!so its not worth to play it!first prize is 80,others are much lower!

     
  11-Jan-19, 14:04   #18
  0 
Big_Dollar 
Joined: Jan '19
Location: Costa Rica
Age: 35 (F)
Posts: 1
Dear Maragatero and BankRollMob Members,

It’s great to have this opportunity to post this reply, since it seems we’ve got some lines crossed – and it’s easy to solve.

Maragatero, just a quick update:
• We sent you an email on 07 January 2019 with details of this week’s exclusive Tournament, including the entry details and process;
• Plus, our Call Centre has tried numerous times to get in touch with you to assist.

Kindly check your email inbox (if not there, please check junk/spam) and we look forward to you joining us for this exclusive event.

All the best to you and we hope that lady luck is on your side!

Kind Regards,
Big Dollar Support Team

     
  11-Jan-19, 21:27   #19
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 65 (M)
Posts: 1814
BigDollar, is a big honor your presence in this thread and really we have some lines crossed...and I think that is possible yet to solve this.
On January 7 you sent me this tournament:
"Hi there Gerardo,

Thank you for your support at Big Dollar Casino.

We noticed that you experienced a few issues when trying to access the Xmas Tourney hosted for BankRol Mob.

We sincerely apologize for this, and sure hope that this doesn't come between us.

We are super happy to advise you that you have been invited to the exclusive Sunday Slots tournament. Please see the details below:

BankRollMob Sunday Slots Tournament

Sunday 13 January 2018 at 7pm EDT

Tournament will run for 3 hours

Please use the below bonus code when registering for this tournament

Bonus Code: XXXXXXX

If you experience any issues with this, please do let us know.

Kind regards,

Kim Stewart
Casino Host - Big Dollar Casino
Web: www.betbigdollar.com
Email: [email protected]
USA Toll Free: 1888 777 0203"

I don´t find there any entry details and process, and anything more came to my email. If your Call Centre was looking for me, I don´t know through what way it could happen, because my cell phone is with me every time, and the number is in my email firm, as you can see in the email that I send to you at this day:
"Thank Big Dollar/Kim Steward, I was waiting for this solution very anxiously!
I will contact your customer help for a tutorial to access the tournament and avoid any issue...
Thank and regards


G_____ ______z, arq
Área Municipal de Hábitat
Jefatura de Gabinete
Municipalidad de Patagones
02920-15XXXXXX2"

Then at January 8 I send this email:
"Please support may you send me a little tutorial to play this tournament at Sunday?
Thank and regards!

G_______ _______z, arq"

And then, as I told her I contact to Live Help, with Olivia, and she don´t explain the process to me. Then yesterday I send to you this email:
"Hi, as you know, I won a ticket to that tourney at 31/12/2018. I couldn´t play, I claim for it, you analyze the issue and gave me another ticket to this Sunday 13/01/2019. I explain to you in another email, that I need a little tutorial to not repeat the issue again. You don´t send me anything, so I contacted live chat for help. She (Olivia) didn´t understand and couldn´t explain to me, step by step, what I have to do to play there on Sunday. I don´t want repeat the problem, I´m registered to the tourney...what I will have to do in Sunday?
Thank and regards!"

For the last, why you don´t use this space to explain my doubt, instead of questioning what I say? Or could have used someone of the 20 publicity email that you send me in this two week....

I will be there in Sunday, so far without your help...

Edited by maragatero (11 January 2019 @ 21:35 GMT)


     
  12-Jan-19, 11:14   #20
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 34 (M)
Posts: 8208
they say that they contacted you with mail and with phone,but you didnt answer!you say and show us mails and conversations with live support!dont know what to say on this and who is right!
but with this mail that you show us,we can see that you had some contact with them!like I said in last post,maybe best for you is to give up and let this without any play!if terms will be same as on christmas tournament,then it would be hard to wager anything!

     
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