Joined: Jan '08
Location: Netherlands
Age: 37 (M)
Posts: 218
ya i never trusted absolute poker found it a bit shady site, played there for some time but left because a friend of mine got his acount block for some stupid thing they say he did, so now he cant get 2 his money about 4k, every time he calls suport they say 2 him ur acount has been block until inverstergation is finnished and if he askes them why they say we cant say that, this ahs been a year now and still his acount has been blocked, so if i where u get the hell out of there
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Why don`t he make a complaint at commission, one year is too long for any serious investigation to be done. He should use email address provided on KGC site because their complaint page is not working as it is supposed to sometimes.
Joined: Oct '08
Location: Germany
Age: 49 (M)
Posts: 2025
i think i also wont play at absolute. well here in forum you also here alot trouble with action poker, but 99% of the time its just ppl who do not read terms&conditions and complain afterwards. so i usualy make my own opinion about pokerrooms. but absolute poker really doesnt seem to be trustfully exspecially after their cheating scandal.
Joined: Nov '08
Location: United Kingdom
Age: 36 (M)
Posts: 73
This is a joke, i would have started punching s**t a long time ago. Man you must be furious , definitely very fishy, i have had my tournament die like that before and i couldnt log on for hours, poker sites have problems like this sometimes, but if it happens to me at a site i normally just move on, quickly.
But with blinds at 1200/600 and your stack being close to 100K then, there is no way you could have blinded out, maths of it is it would take around 2 hours for that to happen if blinds were going up every10 mins.
keep on them and definitely let us know, either way, i reckon they are going to just come out and tell you, the site went down and your tournament buyin will be refunded. Real bumber if that does happen.
Was it a garunteed tournament? they might pay you the postion you were in at time tournament died if that was the case ( but not likely)
Joined: May '08
Location: Belgium
Age: 36 (M)
Posts: 112
Dear Jessica
1. I never had problems connecting to ab, never got disconnected aswel, this was the first time.
2. I have Windows Vista, so none of the ones you have mentioned.
3. When I play poker, I am always on windows live messenger and on internet explorer and nothing else.
4. My laptop is connected via wireless.
5. No.
6. I use a wireless connection, nothing else.
7. Version 7.0.6000.16757.
8. I am using Norton internet security online, all included.
9. see attachment
Can you please inform me asap about what happened, I trully feel fed up about all this
> Date: Fri, 12 Dec 2008 06:52:21 -0500 > From: [email protected] > Subject: RE:FW: what happened??? [#10060076] > To: ***@***.*** > > > Dear Mr. ***, > > Thank you for contacting us. > > In order to provide you with the best possible customer service, we need to collect some information about your computer system. Kindly take a moment to answer the following questions, which will help us diagnose the problem, and determine if your case qualifies for a refund. > > 1. Are you able to connect to Absolute Poker in general? Do you encounter the problem at ring games, single table tournaments, multi table tournaments or a combination of the three? > > 2. What operating system is installed on your computer (Windows 95, 98, 2000, XP)? To find out, right click on "My Computer", and then select "Properties". The Windows version information should appear below. In the event that you have Windows XP, please let us know if it says Service Pack 2 or not. > > 3. What other programs do you usually have running when you play Absolute Poker? Please list all of the programs, including media players, chat programs, office applications, games, browsers, and any others. > > 4. What type of internet connection are you using? (Dial up, DSL, or cable). Is your computer connected via wireless? > > 5. Is your computer connected to a public network? (Example: School, office or internet cafe) > > 6. Does the computer that you use to play in AP use a wireless connection, or is it hard-wired to a router? (A router is usually a second box separate from your cable or DSL modem) > > 7. What version of Internet Explorer are you running? To find out, open an Internet Explorer page, go to "Help", and click on "About Internet Explorer". > > 8. Which firewall, antivirus, antispyware, or popup blocker programs do you have installed on your system? Please send us a list of these programs. > > 9. Important: Please click on the "My Computer" icon on your desktop or in the Start Menu and go to C rogram FilesAbsolute Poker. You will be able to locate a file called "sys info" in this folder. Please attach the sys info file to your next reply to us so we can properly review it. Alternatively, you can open the sys info file, copy the contents and then paste the information directly into your email. > > Please do not hesitate to contact us if you require further assistance. We hope you will have a great time at our tables! Thanks for playing at Absolute Poker! We are here for you! > > Sincerely, > > Jessica > Team Absolute ~ Customer Support > "To Continue to be the Best and Most Trusted" > [email protected]
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
And they did not ask for height, weight, color of your eyes, hair color, etc. What will they do with IE version? FYI they probably gather all that info by default every time you start their client. If they don`t do that by default I really cant see how could they have any chance whatsoever in preventing collusion or multiple accounts unless players themselves report someone or that someone is on some heavy hallucinogenic drugs and report himself to their security department. My best guess is that they are stalling you. Under Kahnawake license you have to try to settle the dispute with license holder first and if you cannot reach agreement than you can report this to gaming commission. They must have all hand histories on record and You can request them. From them You will be able to see how the hell did you get blinded out with stack that large. That would be my starting point in investigation not the connectivity issue. Theoretically getting blinded out is not even a possibility in such short period and I would really like to see how will they justify that.
Joined: May '08
Location: Belgium
Age: 36 (M)
Posts: 112
Posted by pokerpingu: Ok please keep us informed this is very strange... cant you ask for the hand historys after the KK101010 hand? This is quite fishy....
------------ and?
They are so brutal, have not even heard of them since I responded to their email, even send another one asking what is taking so long and if they could answer to me asap, still nothing
talking about bad support, well as soon as this is setlled, I know what I am doing
Joined: Sep '08
Location: Finland
Age: 35 (M)
Posts: 2
Posted by LarryLaffer:
Posted by T3ddyKGB: where you playin a hand ? i think at some pokersites your automaticaly All in if you lose connection. or am i completly wrong ?
Tell me which pokersite does that and i will never play on that site
Yes that's true, BUT you aren't all in... You are considered as all in... For example if you have seen the flop...some one raises before you, you lose connection...this is when you are considered all in, they don't put all your cash to the middle, you just go to the showdown automaticly, even if others raise etc. I could consider it as others making all the work and you just step in the room and possibly collect all glory... SO if the pot is for example 30 dollars when you get disconnected, and three other players play the hand to showdown and the the pot is then 300 dollars, and you have the winning hand, you only get that 30d as side pot....
Joined: May '08
Location: Belgium
Age: 36 (M)
Posts: 112
Dear ***, Thank you for contacting us. A wireless connection is not always stable because the internet is being transmitted as a signal from the wireless router to your PC. If the transmitted signal becomes weak, then the internet data stream can be interrupted and you may get disconnected. The amount of time that you are disconnected will vary depending on the situation. In many cases, the disconnection will only be for a second or less, you might not notice this when displaying a web page but you would become disconnected if your were playing Absolute Poker. Wireless is not recommended for real time gaming such as Absolute Poker. The average disconnect rate when using a wireless connection is much higher than on a wired connection. If you have a wireless router, try playing with a wired connection directly to the router. If you do not experience connection problems after you use the wired connection, it becomes obvious that wireless is not the best choice. Symptoms of wireless data signal loss can happen individually and can happen at the same time; they include but are not limited to: - Disconnections- The game freezes, or your whole PC freezes- Your table immediately goes blank or empty- You may receive this error message: "There seems to be an error, caused by low virtual memory or overloaded CPU in your computer..."- Game buttons may not respond Several factors can cause the above symptoms and you may or may not have control over them: - The distance of your receiver to the transmitter: This can cause a lag in your data transmission. It may work perfectly for 20 minutes and then suddenly suffer from interference, or the signal gets lost entirely and causes a temporary problem with your game. - The type of concrete and/or metal in your house may add interference or block your wireless transmitter's signal. - General interference from numerous outside sources may also affect your connection. 2.4 GHz cordless phones and cellular phones can disrupt your wireless signal. Wireless users are likely to experience more difficulties due to uncontrollable interference and the general nature of radio signals. We strongly recommend you to use a wired. connection such as Cable or DSL in order to avoid this kind of inconvenience. If you still wish to use a wireless connection, try to have your wireless router as close as possible. If you need any further assistance, do not hesitate to contact us back. We will be glad to help you. Sincerely, Kevin
haha this is absolutely a freaking joke, they did not even mentioned how I got eliminated, they do not mention what will happen with the buy in and all of the other crap, this made me so pissed I explained my frustration on a bad moment but I do not regret it, they are stalling and being trully gay for all this time, they deserve it
Joined: Jan '08
Location: Netherlands
Age: 35 (M)
Posts: 35
Lol yes this is pathetic... I always play on wireless connection and I (almoust?) never get dced... Why dont they tell you what happened after the KK101010 hand
Joined: May '08
Location: Belgium
Age: 36 (M)
Posts: 112
Posted by pokerpingu: Lol yes this is pathetic... I always play on wireless connection and I (almoust?) never get dced... Why dont they tell you what happened after the KK101010 hand
I did in the beginning of all this, that is 2 days ago already I think? maybe even more plus they can check all that
Joined: Oct '08
Location: Germany
Age: 49 (M)
Posts: 2025
a wireless connection is now a days not that bad as they describe it.
i understand if someone ask their support about internet connection if he has often disconnecting problems with absolute. but all you wanna know is how you got eliminated. this answer is ridiculous... i would annoy am untill i get the answer i want.
Posted by Predobar: HAND HISTORIES, ask them for histories don`t let them get away with this that easy.
Totally agree. I thought that you can get hand history without asking support. But I never played there... So try to get the history so that you could start solving the problem yourself.
SO if the pot is for example 30 dollars when you get disconnected, and three other players play the hand to showdown and the the pot is then 300 dollars, and you have the winning hand, you only get that 30d as side pot.... 
