Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
This is one more question directed at Fat Tony who is the one who always appears. Today I was able to win some free spins in a game at Argos Casino. Instead of exchanging them for lottery tickets, I decided to take advantage of them in the living room (so I claimed the prize). The point is that when I followed the steps to claim the price, they told me from Argo's live chat that I had previously used a bonus there, and then I could not use it. From now on I can only enjoy a bonus just by depositing. My question is the following: every time one of us wins a prize on the calendar, will I only be able to use them if I am new and registered? (Or if I have never used a bonus at that casino before). I consult the only effects to do with eventual prizes (for now, with what happened, I am directly inclined to exchange them for lottery tickets).
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20415
Thats why is best that you check everything with that site before you claim it!you have 2 hours to claim prize or to change it,so enough time to contacu live support!
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20415
I am sorry that you had problems and hope that you will get your answer tomorrow,that you know can you do it something and what you will do in future with this kind of prizes! but as I said in first post,you have two hours to claim your prize,so enough time to check casino site and to see can you even play there or to use your prize!
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
First I want to wait for Fat Tony's response, to know what to do in case of any cases. Although he also won a prize at another online casino and I couldn't use it. Everything seems to indicate that it is best to exchange the prizes for tickets, unless I have never registered at the casino. The point is that to see the conditions and requirements of the prize, one must first choose between claiming the prize or exchanging it for tickets. So one does not know in advance, what are the requirements.
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
Posted by dule-vu: But you have two hours to go on that site and contact live support?!
I don't think we understand each other. It is partly true what you say: I have 2 hours to contact the casino support, but without clicking on the link to claim the prize, I cannot know the bonus code that I receive (and with which I should claim the casino support ); 2 ° there are prizes that may have to wait a certain time; 3 ° sometimes one opens the calendar doors from the cell, and does not have the time to "use" the prize at that moment, so either blindly decides whether to accept the prize (and use it quietly in the casino at another time) or change it for tickets.
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20415
what are you talking about?why do you need bonus code,when you have name of prize and value and you just need to go on that site and to ask support can you get this bonus,free spins or not!thats whole point!if you can even open page,then its closed for your country! even on smartphone you can go on that page and ask support! when you get 20 free spins or something like on not big casino site,its easier to change for tickets,then to make registration,to upload documents,to make deposit or whatever you need to do if you earn something from this prize!
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
Posted by dule-vu: what are you talking about?why do you need bonus code,when you have name of prize and value and you just need to go on that site and to ask support can you get this bonus,free spins or not!thats whole point!if you can even open page,then its closed for your country! even on smartphone you can go on that page and ask support! when you get 20 free spins or something like on not big casino site,its easier to change for tickets,then to make registration,to upload documents,to make deposit or whatever you need to do if you earn something from this prize!
The last 2 prizes (one of 20 free spins and the other of 60) gave me a bonus code, and it was activated by contacting the casino's live chat.
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20415
but why would you need bonus code,when you can just ask them before can I accept that bonus or prize or not!they probably can see on your account can you do it,because you know what prize is on!maybe you will have some restrictions and you will not claim prize!
Joined: Jan '14
Location: Romania
Age: 44 (M)
Posts: 13302
It's not the first time when a member has entered in a discussion where he should not have answered. Fat Tony was asked, but it doesn't matter if another admin like Sir Thomas answered. Instead, this member got into a discussion like an intruder. I am also horrified by the behavior of this member. Sorry for my comment, but this is the truth. Good luck, Ligador in what you want to solve.
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
Posted by sirthomas: Hi,
Please send an email to support about this with your username and email at Argo Casino.
Cheers
Thomas BRM ADMIN
Hello SirThomas! Thanks for your answer. I'll do it then. I did not want to bother before since one of the stipulations of the prizes is that they can take time and there is no need to write to support all the time. But because of what happened, and given the possibility that it could happen again (it happened to me 2 times with 2 different rooms), I wanted to consult it here. Thank you very much, you can close the thread if you think so. Greetings
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20415
I see in main xmas calendar thread that one member also have problems like you have and that he had contact with support and that they dont know anything about this prize which is very strange!I am sure that BRM would say that they are their sponsor,that they put prizes on calendar if they dont have deal with them!very strange thing!
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
First I will wait for the official response from support to see what happens. It does not matter so much if the prizes won are lost, but knowing what to do in the future. If someone else had a similar problem, then he should do the same as recommended by Sirthomas; as long as the same thing happened. Once I have an answer, I will let you know, so that others know what to do (whenever possible to share the answer).
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
Well after several days I had some response from support, through Jerry, and he told me that he would contact both sites to see what happens. Although I still have to wait for the answer, I can tell you that 1 hour and a half after I received an email from Jerry, I also received an email from Argo Casino, telling me that the free spins were credited to my account, so through that site, The problem has been solved! The other free spins remain, but at least one has been fixed!
