Joined: Dec '08
Location: United Kingdom
Age: 38 (M)
Posts: 104
I'm pretty new to this site. So ive played for a few hours with no problems and have seen many a bad beat lol But thats not the point. The i decide to check my hand history to see if i could of played a hand a bit better. As soon as i do click on the hand history button the whole game freezes mid hand. Seems strange so i restart my computer and checked my connection. So ive logged back on to see that im on sit out and can see i must have lost the hand as my stack is down, So i continue to play and decided i want to check my hand history and once again it freezes so now ive lost money twice due to the software. I wrote an in detail description of what happened and provided screen shots also. I asked a few players if they have the same problem and they confirmed. after 5 days of waiting they blame my internet connection! After i have gone in to detail about it being the software. So now im thinking this site is a bit of a joke and move on. Last night i was playing around Mid night , I have $400bucks left in my account and im playing 3 card poker. 3 hands in and the problem starts i get juttery cards and then it freezes. The table gives me an error message. I take a screen shot and carry one once the table resets after clicking ok. I Press redeal and it freezes again i press the button about 20 times LOL still frozen then the screen goes blank. I instantly check my connection by going on to Pokerstars and checking the network connection they have with my computer. Every thing is fine i play a few hands on there all good, I notice that on the top of there lobby it says 0 players and 0 tables.I have many screen shots. i restart my lobby and then i notice my balance is now $140!!! Im fuming now and i contact the online support. I ask what is going on and they say . Quote "At times of high traffic, be it in our servers or your Internet service, some players have experiencing difficulty to access our casino games. While we have not been able to determine the exact nature of the problem " That suggests to me there having problems. so im down $260 bucks and they are having problems. So i ask can they invesatigate and refundmy money. They then deny all and say that its my connection problem.??!! Im now even worse than i was before and my head goes.. i ask them to investigate the problem and they said they will forward it to there technical team. I then ask if i will get confirmation or reciept of this. they i got this reply " Brian, the situation will be escalated, further information cannot be provided in this regards. im sorry" so i leave and go to bed. Now im a bit stuck what to do and i want to take this further than just action poker, The service i recieved was shocking there have been no reslove and nothing has been done. Any body got any ideas where to go now?
Joined: Dec '08
Location: United Kingdom
Age: 38 (M)
Posts: 104
Posted by intentcity4: sounds like a job for shaun, ask for shaun from action poker on this forum, he should be able to do something hopefully, it does sound strange.
i ask them to investigate the problem and they said they will forward it to there technical team. I then ask if i will get confirmation or reciept of this. they i got this reply " Brian, the situation will be escalated, further information cannot be provided in this regards. im sorry" so i leave and go to bed. Now im a bit stuck what to do and i want to take this further than just action 
Thank you very much,
lol
