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10-Jan-23, 18:11 #1

Gedemonas

Posted 10-Jan-23, 18:11 #1

Gedemonas Gedemonas is currently offline!

Joined: Feb '18
Location: Lithuania
Age: 32 (M)
Posts: 199

Hello Bankrollmob and Bankrolmob community

In Christmas calendar I won $20 HighStakes poker tournament bundle (1 x $10 ticket and 2 x $5 tournament tickets) and I claimed it.

Now on January 5th I got this email from bankrollmob:

Hi winners!

The prize should be in your accounts now. Good luck!

PS. HighStakes was not able to find user xxxxxxxxxxxx.com Please contact BRM support with the correct email address for your HS acccount.

So naturally I checked my account, but I don't find any tickets in my account, and I checked today, there are still no tickets in my accounts. https://gyazo.com/8e7463939f1c6ffcaf3bc1ddf81a9e3b

So I'am asking chat do anyone who win $20 HighStakes poker tournament bundle also not received their ticket, or it's just me Smile

If not please write here Smile

Naturally I wrote to Bankrollmob support, but still no answer, I hope they resolve this as soon as possible Smile

Edited by Gedemonas (10 January 2023 @ 18:43 GMT)

10-Jan-23, 19:46 #2

dule-vu

Posted 10-Jan-23, 19:46 #2

dule-vu dule-vu is currently offline!

Joined: May '09
Location: Croatia
Age: 38 (M)
Posts: 18843

Somebody will answer to you!

10-Jan-23, 20:04 #3

Gedemonas

Posted 10-Jan-23, 20:04 #3

Gedemonas Gedemonas is currently offline!

Joined: Feb '18
Location: Lithuania
Age: 32 (M)
Posts: 199

Posted by dule-vu:
Somebody will answer to you!

I hope so, I understand is post christmas time and Banrolmob support probably, now have a lot of job to do, so probably I need to be patient. But it be good to know if someone else from winners also don't receive, or it just only me, becouse if it is only me, possible that it's mistake from my end Smile

10-Jan-23, 22:05 #4

dule-vu

Posted 10-Jan-23, 22:05 #4

dule-vu dule-vu is currently offline!

Joined: May '09
Location: Croatia
Age: 38 (M)
Posts: 18843

I think that they have in rules till what date to wait if you dont get your prize!

10-Jan-23, 22:24 #5

Gedemonas

Posted 10-Jan-23, 22:24 #5

Gedemonas Gedemonas is currently offline!

Joined: Feb '18
Location: Lithuania
Age: 32 (M)
Posts: 199

Posted by dule-vu:
I think that they have in rules till what date to wait if you dont get your prize!

No I don't tiknk so that it's about a specific date, as I mention in my post, I received an email, that my prize should be already in my account, but when I checked my account I don't see any prize, so that's why I am curious is it just me who not receive ticket, or also other winners too not received prizes Smile

10-Jan-23, 23:48 #6

CALICUL

Posted 10-Jan-23, 23:48 #6

CALICUL CALICUL is currently offline!

Joined: Jan '14
Location: Romania
Age: 44 (M)
Posts: 12964

Good luck with that Smile

11-Jan-23, 07:20 #7

erixxx

Posted 11-Jan-23, 07:20 #7

erixxx erixxx is currently offline!

Joined: Sep '10
Location: Norway
Age: 40 (M)
Posts: 7

Same thing happened to me. I gave them my addresse, and they wrote that they couldnt find a gibberish gmail addresse.

11-Jan-23, 07:24 #8

sirthomas

Posted 11-Jan-23, 07:24 #8

sirthomas sirthomas is currently offline!

Joined: Oct '07
Location: Norway
Age: 49 (M)
Posts: 482

Hi,

Our support will get back to all of you sometime this week.

Thomas - BRM ADMIN

11-Jan-23, 08:15 #9

dule-vu

Posted 11-Jan-23, 08:15 #9

dule-vu dule-vu is currently offline!

Joined: May '09
Location: Croatia
Age: 38 (M)
Posts: 18843

Posted by Gedemonas:

Posted by dule-vu:
I think that they have in rules till what date to wait if you dont get your prize!

Gifts/prizes* won in December might not be credited to your account(s) until January 2023, so please don't contact our support unless you haven't received your gifts/prizes by the first week of February, 2023. Also, please don't contact the sites you have won gifts from. BankrollMob support will handle everything, just sit back and relax!

11-Jan-23, 13:21 #10

Gedemonas

Posted 11-Jan-23, 13:21 #10

Gedemonas Gedemonas is currently offline!

Joined: Feb '18
Location: Lithuania
Age: 32 (M)
Posts: 199

Posted by sirthomas:
Hi,

Our support will get back to all of you sometime this week.

Thomas - BRM ADMIN

Thank you for your response and time you spending to resolve my problem. I already receive a resposne from Bankrollmob support, and sent my answer back to. I hope so that my my problem will be resolved as soon as possible, and I will receive my ticket Smile

11-Jan-23, 13:49 #11

dule-vu

Posted 11-Jan-23, 13:49 #11

dule-vu dule-vu is currently offline!

Joined: May '09
Location: Croatia
Age: 38 (M)
Posts: 18843

I am sure that they will finish everything Thumbs Up

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