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  27-Mar-09, 00:32   #1
Payout request Denied!!! WTF? This site gets worse as time passes... +2 
mauripoker 
Joined: Feb '09
Location: Uruguay
Age: 32 (M)
Posts: 4
Some days ago I tried to make a withdraw from my action poker account to moneybookers, but today i received an email saying:

Mauricio Lopez your payout request (130114) has been Denied at 07:56 on 2009-03-25.
Denied by Risk Management.

WTF is Risk Management? How can I solve this?

Thanks!

     
  27-Mar-09, 04:21   #2
  +1 
Calmplay 

Joined: Apr '08
Location: Mauritius
Age: 54 (M)
Posts: 4096
Very bad site, a bad site = site that don't want to pay winners such as Mauricio. Anyway I don't regret I stop playing at Action Poker since last year back in October I think Thumbs Down

Oh sorry mate, I also have no clue WTF is Risk Management.

     
  27-Mar-09, 07:22   #3
  +1 
ADACTA 
Joined: Jan '08
Location: Germany
Age: 32 (M)
Posts: 482
Just wait for shaun, or write to the ap-support.
There were different complainements about actionpoker
but mostly they could be solved.
Maybe you did not fullfill the withdrawrequirements.
Just relax

     
  27-Mar-09, 07:40   #4
  0 
doomdy 

Joined: May '08
Location: Netherlands
Age: 48 (M)
Posts: 6197
Shaun will fix this...
He allways do Smile

     
  27-Mar-09, 08:24   #5
  0 
taavi19 

Joined: Oct '08
Location: Estonia
Age: 29 (M)
Posts: 232
I made a cashout from Action Poker too. They didnt decline it, but I had to wait about a week. Its hard to relax when you need your money.

     
  27-Mar-09, 09:15   #6
  0 
medvedev 
Joined: Sep '08
Location: Russian Federation
Age: 34 (M)
Posts: 318
Posted by mauripoker:
Some days ago I tried to make a withdraw from my action poker account to moneybookers, but today i received an email saying:

Mauricio Lopez your payout request (130114) has been Denied at 07:56 on 2009-03-25.
Denied by Risk Management.

WTF is Risk Management? How can I solve this?

Thanks!


I don't think you've played a lot to judge whether it became worse or not lol.

     
  27-Mar-09, 11:20   #7
  0 
ACTIONPOKER 

Joined: May '08
Location: United Kingdom
Age: 42 (M)
Posts: 869
Mauripoker

WTF is Risk Management, let me explain, the role of Risk Management is to identify such things as fraud chip dumping and suspicious activity on player accounts.

The reason your payout has been decliend is due to suspicious play on your account it has since been locked and you will no longer be able to log into the account.

Shaun

     
  27-Mar-09, 11:37   #8
  0 
Davoodoo 

Joined: Apr '08
Location: Finland
Age: 30 (M)
Posts: 1612
Posted by ACTIONPOKER:
Mauripoker

WTF is Risk Management, let me explain, the role of Risk Management is to identify such things as fraud chip dumping and suspicious activity on player accounts.

The reason your payout has been decliend is due to suspicious play on your account it has since been locked and you will no longer be able to log into the account.

Shaun


LOL, so sick!! Cant you post some evidence in form of hand history please ? Evil

     
  27-Mar-09, 11:47   #9
  0 
ACTIONPOKER 

Joined: May '08
Location: United Kingdom
Age: 42 (M)
Posts: 869
Please list one member that I have no paid for an honest win???


Shaun



Posted by Calmplay:
Very bad site, a bad site = site that don't want to pay winners such as Mauricio. Anyway I don't regret I stop playing at Action Poker since last year back in October I think Thumbs Down

Oh sorry mate, I also have no clue WTF is Risk Management.


     
  27-Mar-09, 11:51   #10
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 36 (M)
Posts: 8093
Posted by ACTIONPOKER:
The reason your payout has been decliend is due to suspicious play on your account it has since been locked and you will no longer be able to log into the account.


In that case, his BRM account is blocked as well. In this line of business we do NOT want to take any chances when it comes to free money that we invest in players the way we do. Should he eventually get his account re-opened at Action Poker, we will consider doing the same.

     
  27-Mar-09, 12:16   #11
  0 
intentcity4 

Joined: Aug '08
Location: Australia
Age: 46 (M)
Posts: 1418
classic Thumbs Up

     
  27-Mar-09, 13:06   #12
  0 
dlkiv 

Joined: Aug '08
Location: Canada
Age: 53 (F)
Posts: 2558
Posted by ACTIONPOKER:
Please list one member that I have no paid for an honest win???


Shaun



Posted by Calmplay:
Very bad site, a bad site = site that don't want to pay winners such as Mauricio. Anyway I don't regret I stop playing at Action Poker since last year back in October I think Thumbs Down

Oh sorry mate, I also have no clue WTF is Risk Management.


Well, I will say that even though i do not play on Action anymore, Shaun lived up to his word( and then some). I was "conned" by someone, had my account blocked by Risk Management, but Shaun was able to help me and all was ok. Just to be clear i do not play there anymore due to personal preference but I do and did appreciate that risk management is there. So should you unless you have somthing to hide of course!! Just my opinion.

     
  27-Mar-09, 13:40   #13
  0 
Calmplay 

Joined: Apr '08
Location: Mauritius
Age: 54 (M)
Posts: 4096
Posted by Administrator:
In that case, his BRM account is blocked as well.


Oops Evil

     
  27-Mar-09, 14:53   #14
  +1 
intentcity4 

Joined: Aug '08
Location: Australia
Age: 46 (M)
Posts: 1418
Posted by ACTIONPOKER:
Mauripoker

WTF is Risk Management, let me explain, the role of Risk Management is to identify such things as fraud chip dumping and suspicious activity on player accounts.

The reason your payout has been decliend is due to suspicious play on your account it has since been locked and you will no longer be able to log into the account.

Shaun

suspicious activity is a pretty loose term now isnt it, this isnt the 1st time we"ve heard this complaint about action poker and im doubting it"ll be the last, for starters, if you susspect a player of chip dumping you would want to have some bloody good evidence before you stopped payment and blocked his or her (dikiv) account, dikiv was found to be in the right after much heartache, 2nd whats with that email, doesnt the person deserve to know a little more why their acount was blocked ? (blocked by risk management) now im saying it WTF, its a pretty big deal and thats the only info you give to the person ? shouldnt a "valued player" get the benifet of the doubt, also what happens to the money the "risk managment team" have withheld ?, sorry but that sucks. this person for what i know maybe guilty as charged, but isnt that a matter for the police ? instead you find the person guilty and keep the money, thats the way it sounds anyway. because i havnt heard anyone complain about any other poker sites regarding this matter. who knows maybe the BRM will suspend my acount as well, but if so please tell people they can talk about anything in this forum as long as they dont bag action poker. and every second complaint about a poker room since ive been a member at this forum has been about action poker, im sorry but it needed to be said.

Edited by intentcity4 (27 March 2009 @ 15:07 GMT)


     
  27-Mar-09, 15:05   #15
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 36 (M)
Posts: 8093
Posted by intentcity4:
suspicious activity is a pretty loose term now isnt it, this isnt the 1st time we"ve heard this complaint about action poker and im doubting it"ll be the last, for starters, if you susspect a player of chip dumping you would want to have some bloody good evidence before you stopped payment and blocked his or her (dikiv) account, dikiv was found to be in the right after much heartache, 2nd whats with that email, doesnt the person deserve to know a little more why their acount was blocked ? (blocked by risk management) now im saying it WTF, its a pretty big deal and thats the only info you give to the person ? shouldnt a "valued player" get the benifet of the doubt, also what happens to the money the "risk managment team" have withheld ?, sorry but that sucks. this person for what i know maybe guilty as charged, but isnt that a matter for the police ? instead you find the person guilty and keep the money, thats the way it sounds anyway. because i havnt heard anyone complain about any other poker sites regarding this matter.


None of us knows what evidence Action Poker has that mauripoker was involved in chip dumping, so we none of us can determine whether or not it's "bloody good evidence".

Even though, as a customer, it sucks to receive an e-mail telling you cashout was denied or your account was rejected or your loan application turned down, then no - you don't have the right to get any details as to WHY that happened, if it says so in the terms. Specially not when it comes to fraud. We NEVER give out any details why accounts are rejected at our site, because this gives the user a better chance next time for beating our system.

As for benefit of the doubt - that might work in some places, but we don't use it Smile Because if we give one person "benefit of the doubt" and it turns out to be a bad decision, then it will cost alot of other users to make up for the loss. That's also why we mention during the signup process that we and our partners reserve the right to reject any account / bonus request upon our sole discression.

That's just how it works when dealing with free money Smile

     
  27-Mar-09, 15:17   #16
  0 
intentcity4 

Joined: Aug '08
Location: Australia
Age: 46 (M)
Posts: 1418
[removed 5000 lines of quotes Smile /admin]

but surely once a player has furfilled his bonus objectives any money left in his account is his, now i do appoligise for going a tad overboard, and i dont blame shaun in anyway shape or form, but that email gets to me, i know how it all works, maybe this person wants his money paid into an account with a different name (not a good idea) it could be chip dumping from a stolen credit card, it could be chip dumping to fullfill a bonus, the list goes on, but why not tell him or her why their money isnt comming, it would save a lot of heartache, the guilty would just wear it and dissapear, but the innocent have to beg and plead for an explaination, which can take days, if not weeks. and im sure its very stressfull. Confused

Edited by Administrator (27 March 2009 @ 15:19 GMT)


     
  27-Mar-09, 15:20   #17
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 36 (M)
Posts: 8093
I don't think the money left in somebodys account is his, if the money come from another account that chip dumped them to him, or deposited using stolen creditcard or does a creditcard chargeback afterwards.

     
  27-Mar-09, 15:34   #18
  0 
intentcity4 

Joined: Aug '08
Location: Australia
Age: 46 (M)
Posts: 1418
Posted by Administrator:
I don't think the money left in somebodys account is his, if the money come from another account that chip dumped them to him, or deposited using stolen creditcard or does a creditcard chargeback afterwards.

ok, then lets use this example, player A is a credit card thief, player B is a friend to player A, player C is just a player, and player D is just a player, player A is trying to give player B as much of the money from the stolen credit card as possible, player C manages to win a nice percentage of that money (which will go to the risk managemnt team), but player D loses all of his money to player A, now my question is, does player D get reembursed the money they lost to player A. because ive never heard of anyone thats happened too.??

     
  27-Mar-09, 15:39   #19
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 36 (M)
Posts: 8093
I don't know - ask the pokersites Smile

     
  27-Mar-09, 15:42   #20
  0 
intentcity4 

Joined: Aug '08
Location: Australia
Age: 46 (M)
Posts: 1418
fact is that player D doesnt hear a word about it, and player C gets all winnings removed by the "risk managment team", so player C and D allthough honest players, never had a chance of winning but they did have a chance of losing. it makes you wonder though. Confused

------------
[removed 5000 lines of quotes /admin] lol, i shouldnt drink. Smile and you removed all the good ones. Cool

------------
whats your gut feeling though admin, be honest, does player D get a refund, and im talking about every poker site, not just action.

Edited by intentcity4 (27 March 2009 @ 16:03 GMT)


     
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