Ok so this one is the 2nd time we have tired this same thing
Dear Lucas Dsilva,
We have received your $150 bonus claim for Mansion Poker.
However, we have been unable to locate your account "KingKooopa " with Mansion Poker, are you absolutely sure that you have created an account and that the accountname specified is correct?
If you're in doubt, please contact Mansion Poker support for assistance.
Also, please note that at some sites the accountnames are case sensitive. This means that "John" and "joHN" are not the same. It's best if you give us the info 100% correct.
Once you are sure that you have an account (must be created using the correct bonuscode or the correct link as specified in the details at www.BankrollMob.com) and what your accountname is, please reply to this mail with your correct accountname, or contact our Live Support, to have your request processed again.
We will then process your request again.
Best Regards,
BankrollMob
www.BankrollMob.com
OK so i talk to mansion poker this is what they say
Hello. Your MansionPoker English Client Professional is Sarah E
Welcome to Chat.Mansion.Com, Sarah E will be right with you.
Sarah E
Hello can I please take your username your full name your date of birth and email address
Lucas
KingKooopa
Lucas
5-xx-xxxx
Lucas
[email protected]
Sarah E
thanks how can I help?
Lucas
Ok im registerd with bankrollmob and tired twice in getting my nodeposit bonus and twice they have came back and said they cannot locate the username on mansion?
Lucas
i have even screen printed a shot of mansion poker with my username
Lucas
do u know what the problem would be?
Sarah E
unfortunately no, as this is there bonus and they are your affiliate
Sarah E
with your mansion username this should be sufficient
Lucas
i login with KingKooopa with caps like that that is correct isnt it
Sarah E
your username is KingKooopa
Sarah E
this is correct
Lucas
yeah i dont know what is going on then
Sarah E
have you advised them that we have told you to contact them#
Lucas
yep i told them that u said the username is correct
Sarah E
Please contact them and advise them that they are your affiliate and if they have any queries they can contact us directly
Sarah E
I can see you have defiantly joined through them
Lucas
ok thanks for that
Sarah E
thanks
Sarah E
have a great day
Lucas
yeah i screen print our chat and show them
Lucas
cheers
Sarah E
Thank you for contacting MANSION Live Chat
Operator Time: 12:34:33 PM Your Local Time: 8:34:43 PM
BRM Would u be able to tell me why u cannot find my account? and i dont know what else i can do but mansion said u can contact them....
Cheers
Edited by Administrator (15 July 2009 @ 17:39 GMT)
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But please don't contact our support now, as your request should be sent to mansion in a few hours. Then we will have to wait for it to come back.
