Joined: Feb '08
Location: Australia
Age: 39 (M)
Posts: 90
On 7/16/2009 9:42:50 PM GMT, "BankrollMob" wrote:
Dear **removed**,
We have received your $150 bonus claim for Mansion Poker.
However, we have been unable to locate your account "KingKooopa " with Mansion Poker, are you absolutely sure that you have created an account and that the accountname specified is correct?
If you're in doubt, please contact Mansion Poker support for assistance.
Also, please note that at some sites the accountnames are case sensitive. This means that "John" and "joHN" are not the same. It's best if you give us the info 100% correct.
Once you are sure that you have an account (must be created using the correct bonuscode or the correct link as specified in the details at www.BankrollMob.com) and what your accountname is, please reply to this mail with your correct accountname, or contact our Live Support, to have your request processed again.
We will then process your request again.
Best Regards, BankrollMob www.BankrollMob.com
(You are recieving this e-mail at **removed** as part of your membership with BankrollMob.com. Please add to your 'trusted senders' list or addressbook, so you won't miss out on any of our e-mails. Thank you.)
This cannot be happening!!!!
BRM CAN U PLEASE TELL ME WHAT IS GOING ON HERE? This is the 3rd time its came back with the same thing
MANSION POKER TOLD ME MY USErNAME AND THE USERNAME U HAVE IS 110% CORRECT?????
Who do i speak to about this? Mansion told me to tell you to contact them...
Edited by Administrator (14 April 2011 @ 07:30 GMT)
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
Just reply to the e-mail you received (the one above), and write that you had a chat with mansion poker support about your username being correct, you can attach the screenshot too. Just try to keep it plain and simple so our support doesn't have to spend half an hour reading through everything
Joined: Apr '09
Location: Australia
Age: 40 (M)
Posts: 6483
Posted by kingkoopa2010: Alright thanks mate, sorry to piss you off but just annoying knowing my username is 100% correct and its still not working
This is probably WAAAY off the mark so don't take offence, I'm just pointing out something I noticed, your BRM username is "kingkoopa2010" however, in the email it says the username "kingkooopa" is incorrect. This one has an extra "o" in koopa. I assume you know this and it's probably cause the name was already taken or something. But on the slight chance maybe you accidently typed an extra "o" when you notified BRM of your username.. I know probably not the case.. but .. you know,never know
Joined: Mar '08
Location: Australia
Age: 49 (M)
Posts: 1158
man such simple things can go wrong,they will work it out hopefully.what do you mean by not again,has this happened to you before.ooooooooowhatch out for extra oooooooooooooooo.
Joined: Feb '08
Location: Australia
Age: 39 (M)
Posts: 90
No the same bonus has came back 3 times saying my username is incorrect?
I spoke to mansion support and told them they said YES YOUR USERNAME IS KINGKOOOPA (yes with the extra o) ive screen printed my mansion account and fowarded it off to bankrollmob. I know i have done everything right, as i doubled checked each step.
Joined: Dec '08
Location: France
Age: 38 (M)
Posts: 7
Posted by Administrator: Contact our support about it, they will handle it. But you could have used the other thread you already had about this subject...
