BankrollMob Forum

BankrollMob Forum » Poker Forum » customer support


Do you find Action Poker Support slow
 

customer support  0   
Is it just me or the support here shite, have deposited $20 with the bonus code SUMMER. Tried contacting support to get my 5000 gemstones, finally after over 30 minutes, a person by the name of Joey answered. The message I got kept saying, support is busy dealing with other customers. Now with 1042 players online, just how busy can they be, imagine if ( and thats a big IF ) they had a customer base the size of pokerstars, how the hell would they handle it. Do you find this problem with Action Poker?

     
   0   
Try to get contact with CS at other sites. Full Tilt is a good example. You will no longer consider a 30 minute delay as slow then. Smile

     
   0   
Took the whole afternoon to check a problem with multitabling glitch.
First contact was quite quick, but the final one after sending some screenshots they requested took a lot of time.

     
   0   
First time, when i opened my account, things didnt run very well, but after they made some improvments, everything started running just fine. I only have a problem with the "sit out" mode: when i click the "I'm back" button, the game continues with me sit out for at least a couple more hands, wich is very annoying.

     
   0   
Posted by shokaku:
Try to get contact with CS at other sites. Full Tilt is a good example. You will no longer consider a 30 minute delay as slow then. Smile


This was live support and I have yet to try others, but to date, this has been the worst considering there was only 1042 players online.

     
   0   
Posted by Exiles:
Posted by shokaku:
Try to get contact with CS at other sites. Full Tilt is a good example. You will no longer consider a 30 minute delay as slow then. Smile


This was live support and I have yet to try others, but to date, this has been the worst considering there was only 1042 players online.

Thats really slow then... Shock
But I wouldnt even deposit money to a pokerroom with only 1042 players online. Tongue

     
   0   
Well i have not yet tried the Action Poker Support. So i have no idea if the support of action poker is slow or not. May be they get lots of support ticket so they are slow. Disagree

     
   0   
I think this is pretty slow IMO. An easier and quicker way to get in contact with support is via online chat. There's usually someone on the other end within a minute or two, on most sites I've played on.

     
   0   
I don't have an account at action poker, but it's sad to see that much lag with customer support with only 1042 players online. anyway i don't mind waiting for 30 min if they solve the problem.

     
   0   
not much action

     
   0   
slow to answer and slow to react.

     
   0   
Posted by Exiles:
Posted by shokaku:
Try to get contact with CS at other sites. Full Tilt is a good example. You will no longer consider a 30 minute delay as slow then. Smile


This was live support and I have yet to try others, but to date, this has been the worst considering there was only 1042 players online.

But if there is only 1 supporter, it would be very hard to assist them all... Blink

     
   0   
It says "Action Poker" but their actions are quite unnoticeable!

     
BankrollMob Forum » Poker Forum » customer support

 
Forum Rules | Support & FAQ

Disclosure: BankrollMob may earn a commission based on the advertisement material on this site.

© 2020 BankrollMob.com - All Rights Reserved CONTACT | ABOUT | PRIVACY & COOKIE POLICY | TERMS & CONDITIONS | NEWSLETTERS | AFFILIATES | REPORT SPAM | ADVERTISING