I made 4 small deposits recently to Everest Poker, altogether totaling about $32. As always, after depositing, I checked my credit card online to ensure the proper amounts were paid out. They were all correct.
5 days later, Everest Poker charged my credit card for those same 4 transactions again, as pre-authorized payments. I did not authorize them to do so, nor did I even use my credit card at all after I initially deposited there. So now for depositing about $32, my card has been charged well over $70.
I attempted to contact support, both through email and live chat, and they did not respond to either, which goes to show how shoddy their support, and thus their whole site, is. So now I am screwed out of that money.
Please, please do not waste your time playing at Everest Poker. They are nothing but crooks and thieves. I am going to post this story on every poker forum I can, so that people do not have to be scammed as I was.
Thanks for the tip. It sucks that people can't get their s**t together. Like, it's not difficult; it's actually pretty simple. If: a player authorizes a deposit, process said deposit. If: a player DOES NOT authorize a deposit, DO NOT process a deposit. I dunno, maybe I'm kinda dumb for thinking this is the way things should be done. Does anyone else not agree with me??
Joined: Dec '07
Location: Latvia
Age: 34 (M)
Posts: 6
I have the same problem and i was charged twice for 50$. I contacted them and got reply. Check it out.
Dear xxx,
Thank you for your inquiry.
According to our records, your card was debited only once for $50 on July 10.
In order to see a complete statement or record of your transactions, please log in to your casino account and click on CASHIER. Under Additional Options, please select TRANSACTION HISTORY in the drop down menu and then click Go. You will be able to choose the date range for the transactions you wish to display.
Entries in GREEN or RED are requests by you to move money into or out of your casino account (deposits, cash-outs). Entries in BLUE are adjustments made by Casino Management (like awarding bonuses). Entries in PURPLE are the banking transactions (such as credit card credits, debits and winning cheques sent to you) which are the net result of all your deposits minus all your withdrawals for the processing period.
Please note it may take 3-10 business days for your bank to post debits from your credit card account.
Credit card companies state that we must pre-authorize any transaction for a minimum of US$20 when a purchase is made, regardless of the amount.
The pre-authorization is NOT an actual charge; it simply sets aside a certain amount of funds for future transactions.
Usually the pre-authorization will expire and be removed from your credit card balance by the end of the month or your next statement date.
You may contact your credit card issuing bank for more information on how pre-authorizations are handled.
If you have any other questions about our charging methods, please reply to this e-mail and include your username, the type of card used for your purchase and the date of the charge.
Should you have any concerns or questions, please do not hesitate to contact us. We will be happy to help you.
Kind regards,
Jerry Customer Care Team
It might be they are not bad at all. End of the month is pretty soon so it's not long time to wait.
Joined: Oct '08
Location: Germany
Age: 48 (M)
Posts: 2025
s**t happens...i doubt everest did it on purpose because the word quickly spreads and that wouldnt be good for their buisness. i bet they solved this issue 3mins after you made this thread.
Joined: Mar '08
Location: Australia
Age: 48 (M)
Posts: 1158
thats a little bit ripped of how can thjey do that what a joke,they should give you your money into your account.what a bunch of snakes.total rip of merchants.
Joined: May '08
Location: Canada
Age: 47 (M)
Posts: 1017
Thats why for me I always use a Pre-Paid mastercard to avoid such problems they cant charge me for,any thing if the money is not there,and the only time I use the plastic is when I need to make a deposit or a fast payment for something....... I haven'nt had any real problems there other then having to go there alot of bs to verify my account,and I always get warnings from my zone alarm that after and during play on everst that theres a trojon hores downloader from there poker client... try it, next time try running you re spywhare scan after you play there(deep scan)
This is the email that Everest sent me. Keep in mind that the story, as you've heard it from me, is completely accurate.
Support #3677494] Depositing Funds‏ From: [email protected] You may not know this sender.Mark as safe|Mark as junk Sent: July 23, 2009 12:09:19 PM To: [email protected] Dear Branden,
My name is Katherine and I would like to thank you for contacting the English Customer Care Team.
Our Operation Department investigated your matter immediately and came to the conclusion that it was a false claim towards your part.
Furthermore, your account on Everest has been banned for security reasons, and you will no longer be able to have an Everest poker account.
Kind regards, Katherine Customer Care Team
.....and i was using a pre-paid mastercard, and my balance before they charged me the 2nd time was $0.40
The balance on my card now is -$33.79. Thats right, negative. This is only possible because the 2nd charge was a pre-authorized payment that exactly mirrors the real deposits i made. Pre-Authorized payments go through no matter what.
Joined: Apr '09
Location: Australia
Age: 39 (M)
Posts: 6483
Posted by Btownd87: This is the email that Everest sent me. Keep in mind that the story, as you've heard it from me, is completely accurate.
Support #3677494] Depositing Funds‏ From: [email protected] You may not know this sender.Mark as safe|Mark as junk Sent: July 23, 2009 12:09:19 PM To: [email protected] Dear Branden,
My name is Katherine and I would like to thank you for contacting the English Customer Care Team.
Our Operation Department investigated your matter immediately and came to the conclusion that it was a false claim towards your part.
Furthermore, your account on Everest has been banned for security reasons, and you will no longer be able to have an Everest poker account.
Kind regards, Katherine Customer Care Team
.....and i was using a pre-paid mastercard, and my balance before they charged me the 2nd time was $0.40
The balance on my card now is -$33.79. Thats right, negative. This is only possible because the 2nd charge was a pre-authorized payment that exactly mirrors the real deposits i made. Pre-Authorized payments go through no matter what.
thats dodgy as. Good thing was a pre-paid card. I assume you have no liability to pay the negative bal ??
I've tried everest, haven't deposited there, but the software is pretty (very) crummy. I don't think I'd bother with it. Go PKR
Posted by Btownd87: I made 4 small deposits recently to Everest Poker, altogether totaling about $32. As always, after depositing, I checked my credit card online to ensure the proper amounts were paid out. They were all correct.
5 days later, Everest Poker charged my credit card for those same 4 transactions again, as pre-authorized payments. I did not authorize them to do so, nor did I even use my credit card at all after I initially deposited there. So now for depositing about $32, my card has been charged well over $70.
I attempted to contact support, both through email and live chat, and they did not respond to either, which goes to show how shoddy their support, and thus their whole site, is. So now I am screwed out of that money.
Please, please do not waste your time playing at Everest Poker. They are nothing but crooks and thieves. I am going to post this story on every poker forum I can, so that people do not have to be scammed as I was.
Joined: Dec '07
Location: Latvia
Age: 34 (M)
Posts: 6
Posted by KtulhuEstMozg: I have the same problem and i was charged twice for 50$. I contacted them and got reply. Check it out.
Dear xxx,
Thank you for your inquiry.
According to our records, your card was debited only once for $50 on July 10.
In order to see a complete statement or record of your transactions, please log in to your casino account and click on CASHIER. Under Additional Options, please select TRANSACTION HISTORY in the drop down menu and then click Go. You will be able to choose the date range for the transactions you wish to display.
Entries in GREEN or RED are requests by you to move money into or out of your casino account (deposits, cash-outs). Entries in BLUE are adjustments made by Casino Management (like awarding bonuses). Entries in PURPLE are the banking transactions (such as credit card credits, debits and winning cheques sent to you) which are the net result of all your deposits minus all your withdrawals for the processing period.
Please note it may take 3-10 business days for your bank to post debits from your credit card account.
Credit card companies state that we must pre-authorize any transaction for a minimum of US$20 when a purchase is made, regardless of the amount.
The pre-authorization is NOT an actual charge; it simply sets aside a certain amount of funds for future transactions.
Usually the pre-authorization will expire and be removed from your credit card balance by the end of the month or your next statement date.
You may contact your credit card issuing bank for more information on how pre-authorizations are handled.
If you have any other questions about our charging methods, please reply to this e-mail and include your username, the type of card used for your purchase and the date of the charge.
Should you have any concerns or questions, please do not hesitate to contact us. We will be happy to help you.
Kind regards,
Jerry Customer Care Team
It might be they are not bad at all. End of the month is pretty soon so it's not long time to wait.
Hey hey, pre-authorization was successfully removed from my bank account as they said so. So everest poker are not so bad after all, it's just their pre-authorization thing which is not good at all. Everything else seems to be going fine. Cheers
So why is it that they sent me nothing as informative, or even as polite, when i had the same problem. It's because they know they are wrong here, and are making it very hard for me to do anything about it by banning me.
Joined: Aug '09
Location: Portugal
Age: 36 (M)
Posts: 42
I already played at Everest Poker. Ok, I never make a deposite there, anyway I win a Live Tournament and the sponor was EverestPoker that make the pay by everestpoker account. Was sucks wait more that 2 weeks for money appear in my account, but they did.
Joined: Mar '08
Location: Australia
Age: 48 (M)
Posts: 1158
yep you should just open netteller or bookers account,alot easier and you can trust em with your details.try not to give sites you direct credit card details.
