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Support Center & FAQ

« Back to: Support Categories / Bonuses (requests / payments)

When will I receive my free no deposit bonus?

Usually within 2-7 days (weekends excluded)."Usually" means that it can take longer if we're busy. So please do not contact our support unless you have waited at least 10 days - thank you.

You can always view your request status by logging in at your Mob Account. To view a description of your current request status, simply move your mouse cursor over the text.

Here's a short description of the common statuses you might see for your request:
  • Processing: Request received, waiting to be processed by BankrollMob.

  • Verification: Sent to the poker/casino site for verification and payment (if approved)

  • Approved: Payment made to your account, you're ready to play. Request completed.

  • Forwarded: Request sent to the poker/casino site for verification and payment (if approved). BankrollMob does NOT receive further updates, so please contact the site directly, if you have questions.

  • Delayed: Could be daily limit was reached so will try your request next day, or perhaps an error we need to fix, etc. Basically there's not much for you to do, than wait a bit longer.

  • Rejected: Request rejected, probably due to multiple accounts or wrong/none bonuscode used. You cannot receive the bonus.




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