IMPORTANT REGARDING SUPPORT DELAY Due to holidays, e-mails sent to support between September 26th - October 5th, won't be answered until October 6th onwards. If you canít find an answer to your question on our Support-page (below), then you can always try to ask fellow Mobsters on our forum.
We are sorry for any inconvenience this may cause you!
PLEASE DO THE FOLLOWING, IN THIS ORDER:
Look through our FAQ below, to find an answer to your problem.
Ask your question in our forum, as this is likely to provide you with an answer from our helpful members within hours or less.
Contact our support team anyway and wait patiently for a reply. ONLY SEND ONE E-MAIL!! If you contact us multiple times it will only take longer, as our support system puts your ticket in the back of the queue.
This is how you request a bonus: Select a bonus on the "Bankrolls"-page, follow the instructions carefully and donít forget to click the specified link and/or use the bonus code provided (Depending on which bonus you are requesting). Also, do not forget to fill out your username/alias at the site in question if there is such option available at the bottom of the instructional page.
Please note: You might not be eligible for a bonus if you donít follow the instructions or/and have not removed cookies from your browser before signing up.
Bonuses handled by BankrollMob Some no deposit poker bonuses require that you insert your username/alias at the poker site in question after completing the registration (There will be a "REQUEST BONUS"-field that you need to fill out at the bottom of the registration page). These bonuses are handled BankrollMob and usually take 2-4 working days to process (Weekends not included), so please allow at least 4 working days to pass before contacting support.
Bonuses not handled by BankrollMob Most bonuses are handled by the poker, casino and bingo sites themselves (Usually credited within 24 hours). If there is a problem with your bonus or you have any questions, then please contact the site directly.
Check out the video below to find out how to request a no deposit poker bonus (handled by BankrollMob).