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BRM are indian givers  -1   
"We regret to inform you that your request for exchanging your Christmas Calendar prize to MobPoints has been rejected, as we believe you did not have a valid reason for requesting such an exchange...
...Also as mentioned, if a request was rejected, the prize you won will no longer stand as we might have to put it back into the Christmas Calendar, so somebody else will be able to win it at a later time."

So I'm not allowed to exchange my gift, but it gets confiscated because I tried?

How are going to 'put it back into the Christmas Calendar, so somebody else will be able to win it at a later time' when Christmas is over?

Fkn indian givers

     
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What was the prize you won and why did you want to change it to points ?

     
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He won
£5 Free Sport Bet - No exchange << If you looked at the prizes some clearly said no exchange.
200 MobDraw tickets wich I assume you did not try to exchange.
Just ungreatfull.

     
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As B1gfoot mentions, the prize did say "no exchange" and that's basically all there is to it, and then I'll avoid mentioning the reason you wrote! Case closed.

Happy new year!

     
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