Your support wrote to my mail letter yesterday: what can we help you? I answered and told about my problem. But I got only automatic answer: Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.
And I have got noone concrete answers from your support within 2 weeks.
Joined: Feb '08
Location: United Kingdom
Age: 46 (M)
Posts: 1170
if you wait theyw ill respond eventually if not theres always the online live support but like the rest of us its all a game a patience here abit like poker lol
You say about patience. How can I undestand that?! I have been waiting 18 days. And I havent recieved answer: will I recieved bonus? I say more: I have recived noone answers, only be patiant, waiting and etc. That is loooool! How much have I waintig month. year?! Youd better at once to say that I wouldnt recieve bonus and dont cost your and my time. BB!
Joined: Feb '08
Location: United Kingdom
Age: 46 (M)
Posts: 1170
its no good getting mad its ree so if you wait youll more than likl;ey get it if you keep goin on like that if i was them id kick ya how can you get mad about recieving somet thats fre i dont understand that
Joined: Jan '08
Location: Canada
Age: 40 (M)
Posts: 1354
well he does have a small reason to be abit upset they havent told him either way whats going i would just email them again calmly and ask them whats going on and express it to them they are good they will help
Joined: Dec '07
Location: Denmark
Age: 43 (M)
Posts: 2644
Yeah he's got a small reason to be upset, cause 18 days is some time. I dont know if you wrote normal emails or only in the message system but sometimes BRM can be a bit slow answering probably cause they are so busy. Maybe they just dont like your name lol
Joined: Aug '07
Location: Malta
Age: 43 (M)
Posts: 8352
And this is exactly why we recommend people to read the FAQ before they contact the support - if parazzit did that, he would be able to solve the problem himself within a few minutes, as he have not requested any pokerbonus yet! We can't pay a bonus, unless he requests it.
Currently for all the pokerbonuses except CD Poker, a request needs to be made. Only the CDPoker bonus is "request-less" as cdpoker/pokerroomschool handles it all.
Joined: Feb '08
Location: United Kingdom
Age: 46 (M)
Posts: 1170
so when do you think you may have some new bonuses or site upgrades for us the brm if not for a while no worrys as over the last month the site had alot of bonuses and new features
lol
