Joined: Mar '09
Location: Greece
Age: 49 (F)
Posts: 14197
To all those using Moneybookers and want at some point to call them. Be advised that the number they have : +44 870 383 0232 is a non geographic number and its charges are outrageous. I thought it was a UK number and when i saw my phone bill went nuts. Thought it was a mistake by my phone carrier which after an investigation told me that it is a special charge phone. I emailed Monebookers about that and they deny they charge extra. So i googled the whole thing and its a way for some companies to make extra money.
There is a possibility to use an alternative number and call them with normal rates.
Joined: May '09
Location: India
Age: 39 (M)
Posts: 4873
wow didnt knw about that, never needed to contact them till now. how much money did they charge you for those calls? but i hate talkin on phone so wasn't gonna call them anyways
Joined: Apr '11
Location: Romania
Age: 37 (M)
Posts: 6669
I was a bit intrigued by this thread and i searched the moneybookers site but i couldn't find the tax you need to pay in order to speak with them via phone...
Still, this sounds to me like a cheap way to make more money, that telephone line should be free actualy.
And yes, could you tell us how much did you paid and how many minute did you talked?
Joined: Mar '09
Location: Greece
Age: 49 (F)
Posts: 14197
I did two calls in 2 different consecutive days cause for some weird reason i couldnt contact them through email and i paid for 15 mins total 11.5 Euro.We are talking about rip off here. And the worst thing is that most of the time you are on hold waiting, to verify you, and see whats going on with your case. The actual talking time is less than 2 mins.
Joined: Feb '11
Location: Canada
Age: 41 (M)
Posts: 1660
Holy crap, thank goodness I never tried to call in the past. That has to be the absolute lamest, lowest, dirty trick in the book. What a cheesy way to try earn a couple extra bucks off your customers. It's surprising they even still have them, it's almost worth quitting on principle alone.
Sorry to hear you got taken advantage of, I never would've saw it coming either.
