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5-Mar-09, 22:36 #1

rachelgrinde rachelgrinde is currently offline!

Posted 5-Mar-09, 22:36 #1

rachelgrinde rachelgrinde is currently offline!

Joined: Feb '09
Location: United Kingdom
Age: 38 (F)
Posts: 1

Hi i have been trying to get in touch with you via e-mail and your contact form for days now and no luck. its about one 888 no deposit bonus.

5-Mar-09, 22:40 #2

Administrator Administrator is currently offline!

Posted 5-Mar-09, 22:40 #2

Administrator Administrator is currently offline!

Joined: Aug '07
Location: Malta
Age: 43 (M)
Posts: 8351

Hi. What is the ticket number (LTKxxxxxxxx) you received on e-mail, shortly after contacting us through www.bankrollmob.com/support.asp ?

5-Mar-09, 22:52 #3

elmauler

Posted 5-Mar-09, 22:52 #3

elmauler elmauler is currently offline!

Joined: Mar '08
Location: United Kingdom
Age: 77 (F)
Posts: 9

hi admin if you can help me ive made a post on the 1st page of the bankrollmob forum.. also been waiting since febuary 24th for a reply from support regarding an approved bonus

LTK14504701650X was made on the 24th & LTK14504794546X was a follow up

Hope you can would be greatly appriciated

6-Mar-09, 09:37 #4

Administrator Administrator is currently offline!

Posted 6-Mar-09, 09:37 #4

Administrator Administrator is currently offline!

Joined: Aug '07
Location: Malta
Age: 43 (M)
Posts: 8351

Posted by elmauler:
LTK14504701650X was made on the 24th & LTK14504794546X was a follow up

Thanks for the codes, I've forwarded them to our support dept. FYI - LTK14504701650X was not made on the 24th, but the 27th in the afternoon Smile

6-Mar-09, 10:26 #5

elmauler

Posted 6-Mar-09, 10:26 #5

elmauler elmauler is currently offline!

Joined: Mar '08
Location: United Kingdom
Age: 77 (F)
Posts: 9

yes sorry you are correct.. my mansion offer was approved on the 24th.. i decided to be paitent and wait 3 days before making support aware that there info on the status of this bonus was false

you forwarded them to the support dept??? lol didnt i do that?? ok confusing system here. Cool

thanks anyway i think

6-Mar-09, 10:31 #6

Administrator Administrator is currently offline!

Posted 6-Mar-09, 10:31 #6

Administrator Administrator is currently offline!

Joined: Aug '07
Location: Malta
Age: 43 (M)
Posts: 8351

I know a magic word that will make them give your case a higher priority - but if it's a matter of missing payment, then I'm afraid they are already waiting for mansion to get back to us with an update, so not much we can do from here Sad

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