Joined: Mar '11
Location: United States
Age: 42 (M)
Posts: 178
Thanks i lost my first tourney but, i was a bit beat from a 7500 player field in a $250 freeroll with 7500 player field. I made it to like 400 hundred. Right now i'm in the top 20 out of 50 in this 1000 gtd.
Here my chat with the helpdesk from playersonly.com. Names and nr and email adresses are changed You == Me emp1 == was the first employee emp2 == was the second employee
available in 1 Minutes. info: You are currently customer 1 in queue. info: Hello, my name is emp1. I'll be assisting you today. emp1: Hello Gido. emp1: Please hold while I transfer you to the Poker Department. emp1: There is a long wait but I advice to be patience so you do not loose the line in the queue. info: Please wait while I transfer the chat to the appropriate department. info: Hello, my name is emp2. I'll be assisting you today. You: Hello You: Short version? emp2: Hello emp2: Ok You: I got from bankrolmob.com 5000 or 50000 VIP's for signing on. You: It whould take max a day to make them available. But nothing is there at the moment. You: n behalf of PlayersOnly and BankrollMob, we are pleased to advise you that the free 5000 VIP points will be deposited into your PlayersOnly poker account shortly (it can take up to 24 hours). PlayersOnly have tournaments starting up regularly where you can use your VIP points. emp2: Please hold for a moment while I look up your account... emp2: Gido, we are no longer working with affiliates and the promotions offered by them should have been removed a few days ago. I can send the account to be reviewed and see if the 5000 points can still be credited You: yea, OK. Do your best, but now i know what is wrong. You: and Everything is welkom You: emp2: Alright then. We will let you know as soon as possible emp2: Is there anything else I can assist you with? You: Ok, thnx for all the help emp2: You're very welcome. info: Your reference ID for this chat is 123. If you need to contact us again in relation to this matter once we have finished chatting, please quote this ID. info: Your chat transcript will be sent to [email protected] at the end of your chat.
Joined: Apr '09
Location: Australia
Age: 40 (M)
Posts: 6483
^ If the CS person is correct - thats very unfortunate as its a great bonus.. Just keep in mind - in the past CS persons (across a LOT of rooms) have shown themselves to be fairly ignorant of the affiliate bonuses that are available and quite often incorrectly advise the offer is no longer current/etc.
So, don't stress too much, it may just be a mistake on the CS persons part.. Wait for admin (here) response I suppose. GL
------------ ^ If the CS person is correct - thats very unfortunate as its a great bonus.. Just keep in mind - in the past CS persons (across a LOT of rooms) have shown themselves to be fairly ignorant of the affiliate bonuses that are available and quite often incorrectly advise the offer is no longer current/etc.
So, don't stress too much, it may just be a mistake on the CS persons part.. Wait for admin (here) response I suppose. GL
Having exactly same prob i have emailed bankroll as the live support offline as usual, and i found the player only staff very rude in a polite way they just want you off the chat.
