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  21-Jan-12, 19:59   #1
Withdrawl $$ from Poker770 and them giving me the runaround. 0 
compfixer77 
Joined: Aug '11
Location: Canada
Age: 42 (M)
Posts: 35
I withdrew $2000 from Poker 770 a week ago after winning a $40,000 freezeout last saturday, now they keep e-mailing me and asking me to send the same damn info to them over and over...WTF is this about, nothing but a runaround from them. If there is a Poker 770 agent here, reslove my issue!!!

some of the correspondence:

JAN 18, 2012 | 07:21AM GMT
Dear Patrick,

By means of this message we thank you for the information you have just confirmed and we inform you that it has been transferred to our payment agent for further processing.

Please rest assured that we will keep you informed via e-mail with regard to your CAD2,000 withdrawal request.

In the meantime, we invite you to join the Poker770 Academy, our newest promotion, and get a diploma in a game type of your choice: Sit & Go, MTT or Cash Game!

For more details on this offer, please visit its dedicated page which you may find here:

http://poker770.com/en/promotions/promo/poker770_academy

We wish you the best of luck!

Kind regards,

Stephen

Customer Support Poker770
Click here to contact us

My Response

Bank Transit number is 0****0

it is also incuded in the doicuments i sent earlier with the bank address
(underneath the address)

THEN THEY SEND ME THIS 4 DAYS LATER!!!!

Dear Patrick,

We are getting back to you with regards to your withdrawal request. Our payment agent demands that you confirm the following coordinates:

- branch code:
- transit number:
- swift code:

In addition, we kindly ask you to confirm if your account number is 7*******.

Therefore, we would greatly appreciate it if you could send us an official document containing the required data.

Hoping you find this information useful we remain at your service for any questions you may have.

Best regards,

Beatrice


I RESPONDED THIS WAY WITH ALL THE DOCUMENTS PROVIDED AGAIN FOR THE 5th TIME!!!

Look, this is getting tiresome, I have sent you numerous docoments containing my ID my bank information on several different occasions ALL CONTAINING THE SAME INFO!!! YOU HAVE ALL THE DOCUMENTS!!!

If this is what you require to complete the transaction then fine...BUT NOT 5 TIMES!!! This is ridiculous.

I AM CONFIRMING THIS IS MY INFORMATION.

Any other imformation needed is provided to complete this transaction is in these attachments in this E-Mail:


- branch code: 0***
- transit number: 0***
- swift code: T********R
- account number: 7*****


WTF is this a stall tactic so i will transfer it back?? not a good operating procedure thats for sure,

They keep e-mailing back wanting 1 more thing, then i send it, then they want me to send it again and again. This is taking away from me being happy about winning some money.

Edited by compfixer77 (Saturday, January 21, 2012 @ 20:04 GMT)


     
  21-Jan-12, 20:20   #2
  0 
SuperNoob 

Joined: May '09
Location: India
Age: 30 (M)
Posts: 4873
poker770 has bad reputation regarding withdrawals, just trying to delay the cashout as much they can.
dont think they hav a rep here but u might find one at 2p2 and also try posting this on their facebook page. some bad publicity and they'll be running around Blink

     
  21-Jan-12, 20:54   #3
  0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
Never played on 770, one of the few, I agree this is BS and let us know if any progress happens.
Best of Luck

     
  22-Jan-12, 01:31   #4
  0 
djtopato 
Joined: Dec '11
Location: Macedonia, The former Yugoslav Republic of
Age: 45 (M)
Posts: 107
Probably you lose tempere waiting cashout.That is big problem.Stop playing before you see money ,than transfer money on Pokerstars wia moneybookers.Cashout has delay of 45min.Amazing

     
  22-Jan-12, 04:04   #5
  0 
rbdflyboy 

Joined: Apr '11
Location: Canada
Age: 60 (M)
Posts: 1222
shud of seen what I went thru just to cash out $100. Never going back there.

BTW if your using a bank wire transfer...to add insult to injury you'll pay an additional 36% in fees.

Edited by rbdflyboy (Sunday, January 22, 2012 @ 04:13 GMT)


     
  22-Jan-12, 15:42   #6
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10039
Unless its a reputable site for its payments using a Bank account to cash out money
most of the times is a recipe for disaster (time-wise mostly)
Even a credit card cash out is faster than bank transfer, and i cant
remember if you are allowed on MB and Neteller (Canada) but i know for a fact you can use
prepaid cards

     
  22-Jan-12, 16:29   #7
  0 
todd3311 

Joined: Aug '09
Location: Canada
Age: 45 (M)
Posts: 147
they pretty much all are like that when it comes to cashing out,,they just love taking,its sad but its true,,i have had problems in the past with 888.poker,they gave me a run around also a few years back

     
  22-Jan-12, 16:32   #8
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Thats one of the reasons why i'm always using a e-wallet when i cashout from different poker platforms...

My advice would be to make an skrill account and everything will be much easier from now on Blink

     
  22-Jan-12, 19:26   #9
  0 
initiator 
Joined: Nov '08
Location: Germany
Age: 40 (M)
Posts: 134
I made a withdrawl yesterday from comeon poker, with moneybookers. I deposited and coud withdraw straight away without problems ( 40 euro ) All in a matter of 1 hour . Didnt even have to confirm my ID.

     
  22-Jan-12, 20:01   #10
  0 
compfixer77 
Joined: Aug '11
Location: Canada
Age: 42 (M)
Posts: 35
at least it has been resolved, I appreciate the explaination, and I can understand the security aspect...thank for resolving this matter Smile


Hello *****,

First of all we are pleased to inform you that your withdrawal request has been approved today.

Also, taking advantage of this message, we would like to remind you the delays that apply to all wire transfer withdrawals on our gaming platform:

- 24 hours before our Financial Department starts processing your request;
- Additional 8 to 10 working days for your bank transfer to be credited to your bank account.

Please be reminded, that you registered your withdrawal request on the 15th of January. On the 17th of January, our Financial Department sent you an e-mail requesting a bank statement that contained all the necessary information for a transfer of funds. Since you sent us all the necessary information dispersed in 3 different documents, we found it necessary to request you an additional confirmation of your banking coordinates by e-mail.

This additional confirmation was later on added to your file and forwarded to our payment agent.

We can assure you that all these requests were made in order to assure the security of your funds and were not a stalling tactic. Furthermore, rest assured that since your withdrawal file is now complete, you will never have to go through this verification process again.

Please let us know if we could offer you any other assistance.

Best regards,

Yoanna
Customer Support Poker770
Click here to contact us

Edited by compfixer77 (Sunday, January 22, 2012 @ 20:07 GMT)


     
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