Joined: Mar '12
Age: 45 (M)
> Date: Mon, 18 Jun 2012 10:54:40 +0200 > From: email@example.com > To: firstname.lastname@example.org > Subject: [ref:4052] Re: no deposit bonus > > Hello John Wayne, > > Thank you for your email. > > After reviewing your account history we could find that the €5 bonus was credited into your account on the 21st of May. Please note that the no deposit bonus from Bank Roll mob is only one bonus of €5 and not two. > > If you have any questions do not hesitate to contact us. > > Kind regards, > Ola > http://www.Yachting-Poker.com > > > ------------- > > > > Dear support, > > > > I have a question about the no-deposit offer ,which has been aproved on > > my bankrollmob account weeks ago. > > after it has been aproved,,i checked my status and it said the money > > will be credited on your account within a few days... > > now it's past over a month and for that reason i contacted yachtingpoker > > online support...explain the situation.. > > have had 2 email contacts on this issue with the moderator of > > bankrollmob as well,who told me to > > contact yachtingpoker on this issue.. > > So online support of yachting advised me to send an email to u. > > his exact words were,,after he checked things out... > > ''send an email to email@example.com and get the no-deposit 5 > > euro's you are entitled to''. > > to complete some information...if i am not wrong the only bonus i got > > sofar is 5 euro from 3000 vippoints i have made within the first week i > > registered my account. > > i have also checked my gamehistory and don't see that i have got the > > no-deposit bonus.. > > please could u check this and solve this ,??? > > > > Best regards,, > > Uhhcallmi (firstname.lastname@example.org) > > > > > > > > > > > > > > > > > > > > Bonus report: Start date End date Bonus type Bonus award type Amount Status 2012-05-21 15:43:12 2012-05-23 14:43:20 manual bonus upfront €5.00 AWARDED, CLEARED 2012-05-25 09:28:15 2012-07-25 09:28:15 manual bonus pending €5.00 1313 €0.00 1
WHY dear support,, do i get an answer which is not accurate???
Am i not welcome at yachtingpoker??? Promoting your site to all pokerplayers i know,,and not even advertising that there is a no-deposit bonus available,,just telling that it's a great site`
compared to many other pokerrooms.
I have the same information as you have on my POKER-history at Yachtingpoker ,and have explained the whole situation in the most complete way...
Your collegue at online-chatsupport confirmed that i am entitled to get the bonus since i haven't received it,after he had checked my account details,,,
In no case i want to be impolite or rude,,,just explaining the facts,,,and telling the truth,,,
On this issue i have sended so many e-mails to Bankrollmob,,and to yachtingpoker....and each time i get an unsatisfying email back from your pokerroom.
As it says in the screenprint bonusreport above...''21 of may i have cleared the 3000 vippoints MANUAL bonus and 5euro is awarded,, as it says ''clearing bonus''
I also want to emphasize that i have waited over a month, after this bonusrequest was aproved to send my 1rst email on this issue..because in no case i wanted to beg for this money, but if others get it,, why should i not get it???
As a amateur player i have deposited many thousands of dollars....and the moment i found out that there is an 5 euro no dep.bonus available i get this for an answer???
If only the traffic on Yachtingpoker was more frequent i would have deposited weeks ago to your site..but the truth is ,that there are hardly any players active over here..
So i suggest u threat ur frequent players in the correct way,so we players might, attract other pokerplayers to your site,,so it can be a more succesfull and greater pokerroom in the future.
I still hope this is a total missunderstanding and after you have re-checked the info i have just send u in this email on my pokerhistory and bonushistory ,this still will be solved.