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  18-Jun-12, 14:45   #1
Communication email with yachting poker..(tony please read) 0 
uhhcallmi 

Joined: Mar '12
Location: Netherlands
Age: 43 (M)
Posts: 587


> Date: Mon, 18 Jun 2012 10:54:40 +0200
> From: support@yachtingpoker.com
> To: xxxxx@live.nl
> Subject: [ref:4052] Re: no deposit bonus
>
> Hello John Wayne,
>
> Thank you for your email.
>
> After reviewing your account history we could find that the €5 bonus was credited into your account on the 21st of May. Please note that the no deposit bonus from Bank Roll mob is only one bonus of €5 and not two.
>
> If you have any questions do not hesitate to contact us.
>
> Kind regards,
> Ola
> http://www.Yachting-Poker.com
>
> > -------------
> >
> > Dear support,
> >
> > I have a question about the no-deposit offer ,which has been aproved on
> > my bankrollmob account weeks ago.
> > after it has been aproved,,i checked my status and it said the money
> > will be credited on your account within a few days...
> > now it's past over a month and for that reason i contacted yachtingpoker
> > online support...explain the situation..
> > have had 2 email contacts on this issue with the moderator of
> > bankrollmob as well,who told me to
> > contact yachtingpoker on this issue..
> > So online support of yachting advised me to send an email to u.
> > his exact words were,,after he checked things out...
> > ''send an email to support@yachting-poker.com and get the no-deposit 5
> > euro's you are entitled to''.
> > to complete some information...if i am not wrong the only bonus i got
> > sofar is 5 euro from 3000 vippoints i have made within the first week i
> > registered my account.
> > i have also checked my gamehistory and don't see that i have got the
> > no-deposit bonus..
> > please could u check this and solve this ,???
> >
> > Best regards,,
> > Uhhcallmi (xxxxx@live.nl)
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > Bonus report:
Start date End date Bonus type Bonus award type Amount Status
2012-05-21 15:43:12 2012-05-23 14:43:20 manual bonus upfront €5.00
AWARDED, CLEARED
2012-05-25 09:28:15 2012-07-25 09:28:15 manual bonus pending €5.00 1313
€0.00 1



WHY dear support,, do i get an answer which is not accurate???

Am i not welcome at yachtingpoker??? Promoting your site to all pokerplayers i know,,and not even advertising that there is a no-deposit bonus available,,just telling that it's a great site`

compared to many other pokerrooms.

I have the same information as you have on my POKER-history at Yachtingpoker ,and have explained the whole situation in the most complete way...

Your collegue at online-chatsupport confirmed that i am entitled to get the bonus since i haven't received it,after he had checked my account details,,,

In no case i want to be impolite or rude,,,just explaining the facts,,,and telling the truth,,,

On this issue i have sended so many e-mails to Bankrollmob,,and to yachtingpoker....and each time i get an unsatisfying email back from your pokerroom.


As it says in the screenprint bonusreport above...''21 of may i have cleared the 3000 vippoints MANUAL bonus and 5euro is awarded,, as it says ''clearing bonus''

I also want to emphasize that i have waited over a month, after this bonusrequest was aproved to send my 1rst email on this issue..because in no case i wanted to beg for this money, but if others get it,, why should i not get it???

As a amateur player i have deposited many thousands of dollars....and the moment i found out that there is an 5 euro no dep.bonus available i get this for an answer???

If only the traffic on Yachtingpoker was more frequent i would have deposited weeks ago to your site..but the truth is ,that there are hardly any players active over here..

So i suggest u threat ur frequent players in the correct way,so we players might, attract other pokerplayers to your site,,so it can be a more succesfull and greater pokerroom in the future.

I still hope this is a total missunderstanding and after you have re-checked the info i have just send u in this email on my pokerhistory and bonushistory ,this still will be solved.



Sincerely,

Uhhcallmi

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

bankrollmob moderator,,i just want u to read this ,,i'm not asking u to contact them again for me on this no-dep.offer, hopefully i can solve it myself with them...

and if not ,it will be bad advertisement for them... Thumbs Down

------------
could u please reply ,,if u have read it Tony???

thank you,

Edited by uhhcallmi (Tuesday, June 19, 2012 @ 10:39 GMT)


     
  19-Jun-12, 15:48   #2
  0 
Thawijn 
Joined: Nov '11
Location: Netherlands
Age: 26 (M)
Posts: 79
its 5€.. Dont act like were talking about 200€

     
  20-Jun-12, 15:55   #3
  0 
uhhcallmi 

Joined: Mar '12
Location: Netherlands
Age: 43 (M)
Posts: 587
Well,,,Good news !!

they gave me an extra 10 euro for free,,,after i mailed the manager.

Yachting poker is the greatest,

i did not ask for that ,just wanted to be sure ,if i got the no-deposit bonus or not??

Seemed i have got it ,but it's not shown clearly in my pokerhistory/bonushistory.

Anyway, as a sign of goodwill they gave me another free 10euro's.

Compliments to their support and the way i have been handled by their manager Worship Worship Smile


So for yachtingpoker Thumbs Up Thumbs Up Thumbs Up Spade Heart Club Diamond Thumbs Up Thumbs Up Thumbs Up Worship Smile Worship Smile

     
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