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  31-Jul-12, 14:54   #1
SkyPoker is not a site I would recommend... 0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
As the topic says, SkyPoker is NOT a site that I would recommend. I've registered my account about 4 days ago and I've been in contact with their customer support team and tried to get my account activated.

The problem is that they need to verify my age so I've emailed them a picture of my personal ID card. After that they ALSO wanted a copy of both the front and back of my bank card. They said I could blank out a few numbers for my security, so I did. Then they said I had blanked out everything, which I hadn't, so I sent a new picture and only blanked out 4 numbers and my 3 digit security number. And while I did so, I told them that I registered my account with an E-Card since I can't pay with my card online otherwise. They told me that they have customers registering with E-Cards that they have in their possession so they only need to connect that to my card.

I thought that was a bit strange since an E-Card is a virtual bank card, not a physical one meaning that you can't really own one if you know how I mean?

Anyhow, I was a bit frustrated about this so I wrote a not really all that nice message which they have decided that they're not going to respond to at all. I haven't heard anything what so ever from them for over 24 hours.

Here I will show you the ENTIRE conversation without taking anything out. See what you guys think. Did I overreact or not?



ME:

Hi!

I've sent you a copy of my ID-card and I would like you to verify it as soon as possible! I do not have a passport or a UK driving license since I live in Sweden.

Thanks!
erru9107


SKYPOKER:
Dear Erik,

Thank you for sending us your ID. To complete the verification process of your account we also require a copy of the front and back of your bank card. You can blank out the middle 8 digits and security code on the card if your wish.

Once we receive these we can look to finalise the verification of your account.

Kind regards,
Matt
Security Team


ME:
Alright, here you have those pictures.


SKYPOKER:
Hi

Thanks for your email.

You have blanked out all the numbers on your bank card, we need to see the first 8 and the last 4. If you are unable to send this in we will not be activating your account.
Kind Regards,

Nicola
Security Team


ME:
Well, just so you know, the numbers on the card I registered will not match the ones on my bank card since I used a e-card to register my account and that's the only way I can use my card to pay for things online. So if that's a problem, then this will not work. But I've sent the new pictures.


SKYPOKER:
Hi

Thanks for your email.

We have customers registering with E.Cards who have the cards in their possession. Unfortunatley if we are unable to provide the card you have registered we will not be able to activate your account.
Kind Regards,

Nicola
Security Team


ME:
So what? If I registered with an E-Card, I'm not gonna be allowed to play even AFTER I've given you ALL OF THOSE OTHER DETAILS!?!?!? I've given you a copy of my ID, I've given you a picture of my bank card, and you won't activate my account because I used an E-Card to register my account!?

And besides, an E-Card is a VIRTUAL BANK CARD that is connected to your normal bank card, that means that you CAN'T have an E-Card in your possession since it's VIRTUAL, not PHYSICAL!

With that being said, you haven't activated my account yet. HOW MUCH MORE AM I SUPPOSED TO GIVE YOU!?!?!? I've given you almost everything I can that has to do with my identity! What the hell do you guys want from me?

And for your information, this may or may not be published on www.bankrollmob.com!


SKYPOKER:
-They have chosen to ignore this and I haven't heard anything from them for over 24 hours which shouldn't be the case since it's now a weekday and I think it's their responsibility to have customer support at least during the weekdays-

     
  31-Jul-12, 15:08   #2
  0 
MarcWinz 

Joined: Oct '09
Location: United Kingdom
Age: 50 (M)
Posts: 644
Hi Erik. I don't think you have overreacted. I myself have a account at Sky Poker, but as I live in the UK it may be easier for me to open a account with them. Saying that I did have to push them to open my account, it did take approx 48 hours for them to activate my account and that was with a normal bank card - no e-cards or anything.

I suggest you give it till Thursday and try to log in, if not successful, give up. At least you would have not lost anything on their site.

GL wherever you play....................

Big Smile Big Smile Big Smile

     
  31-Jul-12, 15:12   #3
  0 
sadamman 

Joined: Jan '12
Location: United Kingdom
Age: 28 (M)
Posts: 1204
I thought sky poker was for UK players only . Do you know that sky is one of the biggest companies in the uk. I doubt they're doing anything wrong. Confused

     
  31-Jul-12, 15:13   #4
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10016
Many sites have different scenarios in verifying your data.
Some times you can be unlucky if the rep you are talking to is useless.

If you play long enough online there is no chance talking with a rep that
doesnt know what is going on. Smile

But in your case, i would let it go.
Cause i dont know if you get clearance after the verification and no more proof is needed
there.
Have you asked if you get cleared now if you will be able to cash out, without them asking you
additional data?

     
  31-Jul-12, 15:19   #5
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Posted by sadamman:
I thought sky poker was for UK players only . Do you know that sky is one of the biggest companies in the uk. I doubt they're doing anything wrong. Confused

It's possible for players to register abroad but they mainly focus on UK players.


I won't pursue this any further but it's still really annoying!!

     
  31-Jul-12, 15:32   #6
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10016
At least they require the verification documents and data upfront, than most of the sites.
You dont spend time and money, to get blocked when requesting a cash out.

And indeed as sada said its a reputable site

     
  31-Jul-12, 15:34   #7
  0 
sadamman 

Joined: Jan '12
Location: United Kingdom
Age: 28 (M)
Posts: 1204
Ah right. Yeah sounds annoying, I don't get why they need all this if you're not even withdrawing yet.

     
  31-Jul-12, 15:36   #8
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Exactly, that's my point! It's fine if I would try to withdraw like £100 but right now, all I want is to be able to play!

     
  31-Jul-12, 16:00   #9
  0 
Jibberish 

Joined: May '11
Location: Canada
Age: 26 (M)
Posts: 979
pokerstars man, i never sway from it they have my 99% trust, other sites get around 50ish and some get like even less. pokerstars is doing it big and they are actually capable of being legit man i dont gotta worry about it being rigged or LNP on there

     
  31-Jul-12, 17:51   #10
  0 
pochui 

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 8628
Posted by erru9107:
HOW MUCH MORE AM I SUPPOSED TO GIVE YOU!?!?!? I've given you almost everything I can that has to do with my identity! What the hell do you guys want from me?

obviously they want photos of you naked Big Smile pics of front and back required, you can cover "some details" too Big Smile

no really this is really annoying situation, i had something similar with pkr some time ago, but in reality the only thing you can do is to give anything they ask and try to be polite, this surprisingly speeds up any actions...of course you should decide yourself how much personal details you should give away- bank account login details should be given away without any hesitation though Big Smile

     
  31-Jul-12, 18:01   #11
  0 
damosk 
Joined: Feb '11
Location: United Kingdom
Age: 52 (M)
Posts: 4852
SkyPoker...while Sky is obviously big in UK for a variety of reasons, they dont have the best of tourneys or options and the graphics are pretty average. You'd think with their background they would be rather slick...though they do keep offering me free deposit bonuses!

     
  31-Jul-12, 18:13   #12
  0 
teddybears73 
Joined: Nov '11
Location: United Kingdom
Age: 59 (M)
Posts: 3175
i was going to have go on this site sometime soon,not sure if i will though,now.

     
  31-Jul-12, 22:58   #13
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Posted by teddybears73:
i was going to have go on this site sometime soon,not sure if i will though,now.

Well, I for one would definitely NOT recommend it! I've had enough of them. Even if they didn't like what I wrote, they should at least have the decency to reply to it, but noooo... And just because of that, I don't really trust that site, it doesn't seem that serious if they just ignore a potential customer.

     
  1-Aug-12, 00:06   #14
  0 
bullettooth1 

Joined: Mar '11
Location: United Kingdom
Age: 32 (M)
Posts: 1635
i wouldnt bother with sky poker. the tournies arent really worth it. bigger buy ins for not that much guaranteed. most of the time the buy ins exceed the guaranteed prize pool so its like a normal tourny. they dont give much away in the way of promo's either.
that said tho the competition is pretty soft on the lower levels. i deposited £30 and withdrew £130 a few weeks after. wasnt too bad but i wouldnt recommend it. far better value for money tournies on i-poker.

     
  1-Aug-12, 01:07   #15
  0 
jessthehuman 

Joined: Apr '09
Location: Australia
Age: 32 (M)
Posts: 6441
Posted by erru9107:


We have customers registering with E.Cards who have the cards in their possession.



lol sounds like they're trolling you. Morons.

     
  2-Aug-12, 06:42   #16
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Frankly this is not the first time when i hear complaints about SkyPOker but i was never interested to investigate...

I always try to avoid smaller sites die the huge time they require for you to make a cashout and thats a big no-no for me.

     
  2-Aug-12, 12:32   #17
  0 
Fakiry 

Joined: Apr '09
Location: Portugal
Age: 37 (M)
Posts: 4764
Some E-Cards are physical, you have one of the financial companies that works with BRM that is actually offering discount for those who want to have their card during this month. But, about what matters, some rooms put too many trouble into the registering subjects. Inever had probems with poker rooms in these terms. After depositing the first time, things always get easier, even if after that you will cash out. But i don’t have na acount at Skypoker, i don’t know how would it go with me if i went there. Maybe when BRM has a good promo for me there i will take a look at it.

     
  3-Aug-12, 12:00   #18
  0 
kingfisha 
Joined: Mar '10
Location: United Kingdom
Age: 40 (M)
Posts: 83
I have played on sky poker on and off for about 4 years now . The players are very easy to beat at low stakes - especially at weekends .The tourneys dont have that much value but you can make a good amount playing in the bounty hunters .most of the tables are 6 seaters so you have to lower your range slightly . I have deposited and withdrawn using 3 different cards and paypal and have never had to send them any verification of my age or who i am Confused the only restrictions being you must withdraw the amount you deposited to the cards you used before you can withdraw the balance however you like .I would recccomend this site to anyone in the uk as payments are made within 24hrs hassle free Big Smile
They offer very little in freerolls - you have to use points earned to play in them !
I have always used the live chat for any problems and they seem ok ! dont know if you can access this if you cant log in !

     
  3-Aug-12, 12:44   #19
  0 
Fakiry 

Joined: Apr '09
Location: Portugal
Age: 37 (M)
Posts: 4764
Posted by kingfisha:
I have played on sky poker on and off for about 4 years now . The players are very easy to beat at low stakes - especially at weekends .The tourneys dont have that much value but you can make a good amount playing in the bounty hunters .most of the tables are 6 seaters so you have to lower your range slightly . I have deposited and withdrawn using 3 different cards and paypal and have never had to send them any verification of my age or who i am Confused the only restrictions being you must withdraw the amount you deposited to the cards you used before you can withdraw the balance however you like .I would recccomend this site to anyone in the uk as payments are made within 24hrs hassle free Big Smile
They offer very little in freerolls - you have to use points earned to play in them !
I have always used the live chat for any problems and they seem ok ! dont know if you can access this if you cant log in !


wow! How can a poker site justify such different behaviours from a player to another? Sometimes we just don't have luck with the people we met in some services. Perhaps that's just what happened to erru9107...

     
  3-Aug-12, 14:47   #20
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Frankly, I don't really care what the reason is, it's just wrong in so many ways! I actually just started a chat to see what happens now that you gave me the information that they actually have one, which I hadn't heard anything about before this very moment..

I'll update you on what happens.

------------
so.. I just found out that the reason my picture ID isn't valid is becouse I ordered it through Swedbank and they have their logo on it so therefor they say it's not government issued... I frankly don't see the problem since I just went to the UK and that ID was valid EVERYWHERE!

------------
so... erm... they just completely ignored me on the live and chat and ended the session... see for yourselfs..



16:32:38 Initial Question/Comment: you're ignoring me!
16:32:44 https://www.skybet.com/secure/myaccount/chat/panels/sup...
16:32:44 Thanks for contacting Customer Care. An advisor will be with you shortly........
16:32:44 Sky Stuart F has joined this session!
16:32:44 Connected with Sky Stuart F
16:32:44 Hi, you're chatting to Sky Stuart F, I'll be assisting you today
16:33:00 Sorry?
16:33:44 I've tried to verify my age for quite a wile right now and my last email has just been completely ignored, I haven't heard anything from you in days!
16:35:56 Please can I take your user ID?
16:36:07 sure, just give me a sec
16:36:29 erru9107
16:37:32 For security please can I take your mother's maiden name and the name of your first pet?
16:38:15 I'M NOT SHOWING YOU HERE ON BRM
16:40:23 Thanks bear with me a moment.
16:41:05 okey
16:49:12 Thanks for waiting.
16:49:53 Ok I have spoken to the security team and at the moment we can't verify your account.
16:50:28 for id we need government issued id such as, id card, passport or driving license.
16:51:02 well, i recently got a passport, just give a moment to find it
16:52:50 okey, here I have it
16:52:56 what do you need?
16:54:06 and btw, I have already sent you a picture of my ID card AND a picture of front and back of my bankcard so I don't really see the need for this...
16:55:03 Yes but the id wasn't a government issued id.
16:55:25 yes it was, I got it from my givernment here in Sweden
16:56:02 It was a picture id from swedebank
16:56:04 it's valid EVERYWHERE! I went to the UK a few weeks ago and when I showed that, it was accepted, even in the UK
16:56:25 yeah, they were only the middle hand
16:56:39 and since they were, their logo is on it
16:56:54 but fine, what do you need from my passport
17:00:29 Ok you need to send an email of the passport to us at help@skybet.com
17:01:47 why? I've already given you pretty much everything that has to do with my identity, I'm not giving you any more pictures but I'm willing to tell you some numbers if that's what you need
17:02:29 Sorry we need to see it to do the verification.
17:02:54 well, in that case I'm done here and you have just lost a customer
17:03:18 Sorry about that.
17:03:36 and I will also tell this story to the people on www.bankrollmob.com and say that this site is not recommended at all
17:04:17 after all the effort I've put into this and given you everything you've asked, you won't activate my account becouse I ordered my ID-card through swedbank
17:04:48 what does it even matter where I ordered it from? I wouldn't have gotten it unless the government had approved
17:05:26 and if it's valid on every single site I've been to, every single place I've visited, then what the hell is the problem here!?
17:06:40 and besides, all you say is that you need to verify my age, with all the details I have given you, there shouldn't be a single problem what so ever in doing so!
17:08:29 Ok on photo page, send me the full long number including > from bottom of page
17:10:50 on the passport you mean?
17:11:00 yes please
17:12:41 I'M NOT SHOWING YOU HERE ON BRM
17:19:43 Unfortunately you will still need to send a copy of the passport, I have run a check on this number you gave me and it failed verification.
17:20:04 wtf!?
17:20:23 alright, I skipped down a row since that's what the passport did but try this then:
17:20:34 I'M NOT SHOWING YOU HERE ON BRM
17:24:26 The session has ended!

Edited by erru9107 (Friday, August 03, 2012 @ 15:29 GMT)


     
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