I had an earlier thread where I commented on how my AP pending bonus points were not showing up and there was also another person with the same problem . I sent an email to AP poker and am waiting for a reply but in the mean time I talked to online support once again and I think I got a little bit of a better answer . Instead of summurizing the answer I got I will just paste my conversation here and let you know what happens when support emails me back .
Welcome! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 39 seconds. Thank you for waiting. You are now chatting with 'Daria' Daria: Hello, thank you for contacting our Deposit Center! May I please have your email address? senditjay: Daria: How may I help you today? senditjay: i was trying to withdrawl and it said request camcelled by customer what does that mean Daria: let me check, please allow me a moment senditjay: ok Daria: i'm afraid it was because you don't have enough raked hands senditjay: oh how many raked hands do i need Daria: 2500 senditjay: 2500 at any rack how is it determined senditjay: rake sorry Daria: raked hands are any with a pot of at least $10 senditjay: where would this show up senditjay: so i could track them Daria: raked hands can only be checked with us senditjay: when will i know when i have reach them Daria: you would need to contact us Daria: i'm sorry senditjay: ok so could i find out how many i have got then Daria: sure Daria: 384 senditjay: ok great now the pending 25 dollar bonus how dose that work Daria: At 30 points, $5.00 will be transferred from your Pending Bonus account to your cash account. Money in your pending account will expire 60 days from the time it was awarded unless it has been transferred to your real money account by meeting the hands played requirements. Daria: You will generate pending points from any hand where there's a rake of at least $0.50 and you will also accumulate points for playing tournaments. For every $1 that you pay in buy in fees, you will generate one point (the entry fee takes the place of the rake). Daria: Please note that for both Multi and Single Table Tournaments the points will be credited when tournament starts, not upon registration. Daria: Please review our terms and conditions at the link provided below: Daria: http://www.absolutepoker.com/promotions-terms.asp senditjay: would i have to deposit or will that one start when i complete the raked hands for the other moneies Daria: it counts for both senditjay: ok cause there is no points showing up in the pending bonus 25 dollar Daria: You will generate pending points from any hand where there's a rake of at least $0.50. In order to collect a $0.50 rake on a hand the pot should be at least $10.00, considering that the rake is a 5% of the pot. Each hand where this requirement is met will be awarded with 1 Current Point. The Pending Account balance will be released to your available balance in increments of $5.00 for every 30 points. Daria: You will also accumulate points for playing tournaments. For every $1 that you pay in buy in fees, you will generate one point (the entry fee takes the place of the rake). Daria: In Multi Table Tourneys, the fee is a 9% of the buy in. Daria: Example: If a Multi Table Tournament has a buy in of $10, the buy in fee will be $0.90. In this particular case we round up to $1. Daria: Tournament fees will round up after $0.50, meaning that if you play a tourney where you pay $1.80 in fee, you will get 2 points, if you pay $1.51, you will get 2 points, if you pay $1.45, you will get 1 point, and if you pay less than $0.50 in buy in fee no points will be awarded. Daria: On Single Table Tournaments, the buy in fee is shown separately from the buy in. Daria: Example: $10.00 + $1.00. In this case, you will receive 1 point, since the buy in fee is $1.00. Daria: Please note that for both Multi and Single Table Tournaments the points will be credited when tournament starts, not upon registration. Daria: Please review our terms and conditions at the link provided below: Daria: http://www.absolutepoker.com/promotions-terms.asp senditjay: yes but you said i had 384 raked hands why are none showing up in the pending bonus Daria: Please hold one moment Daria: if you feel like the points are not being credited correctly you may need to contact the support department so they can fix it senditjay: ok one last question can i withdrawl the original 25 once i reach 2500 raked hands without clearing the pending bonus Daria: as long as they are winnings you shouldn't have a problem senditjay: ok ty very much you have been a great help whenever i want to know my raked hands who do i contact and what do i ask for Daria: just us on the live chat or the phone senditjay: and just ask for my raked hands Daria: yes senditjay: ok thats all have a great day bye Daria: you too Daria: Thank you for visiting. Please contact us at anytime.
Joined: Sep '07
Location: Sweden
Age: 48 (M)
Posts: 244
Hmmm That is one hard to understand system Felt like its dam near impossible to reach 2500 points with a bankroll of 25$ Its easy to give out bonuses with impossible rake system. Feels like they are really f*****g the players sorry for the word choose couldnt find any better
Joined: Mar '08
Location: United Kingdom
Age: 44 (M)
Posts: 6714
Nice work sanitjay, so it is possable(ish), but iv still problems with the offer. If you get 1 point for .50 then you should get 2 for 1.00 and 3 for 1.50 etc but thats not the case , but from what they say in brief is clear deposit @ 2500 raked with a min 0f .50 raked ($10 pots) hands then the bonus is active, I guess AP dont like freerolers, oh well plenty of outher plases to play with realistic targets, also if i win say 1k but dont clear the 2500 it in 60 days then who gets the money iv won???? sounds to me if you deposit you will get ripped of by ppl on a bonus who may not be able to cash out, They wont get a deposit from me, and thank you BRM from saving me from a making a deposit here............AP get it sorted.
------------ hope this helps, there is light
Welcome! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 43 seconds. Thank you for waiting. Chat InformationYou are now chatting with 'Daria' Daria: Hello, thank you for contacting our Deposit Center! May I please have your email address? b1gfoot: [email protected] Daria: How may I help you today? b1gfoot: could you tell me about my raked hands, for bonus from bankrollmob Daria: Please hold one moment b1gfoot: where can i find how many iv played Daria: i have to check that for you Daria: you have 71 raked hands so far b1gfoot: do i have to keep coming here for that then Daria: i'm afraid so b1gfoot: well, sorry to bother you but thanks, also do i have to earn the 2500 within 60 days or is that just the bonus Daria: to release the $5 from the bonus you need 30 points, so most likely you will release it before time b1gfoot: but my inital $25 deposit b1gfoot: or can i earn the 2500 over a longer time Daria: yes that is the one i am talking about b1gfoot: play 2500 Daria: the 2500 can take longer b1gfoot: ok thanks, do you know what that is b1gfoot: how long of time Daria: whatever the time you take sir b1gfoot: well, thank you very much, youve been a star :}
