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  18-Apr-13, 14:28   #1
Pokerace NDB 0 
JWRowell 

Joined: May '11
Location: United Kingdom
Age: 25 (M)
Posts: 217
I claimed my ndb about a week ago, it's been verified for about 5 days now.

Im not sure if i have reciveved it, where can i check? Does it just show as $/£ in my cashier or tickets etc?

     
  18-Apr-13, 14:45   #2
  0 
Bigritefoot 

Joined: May '12
Location: United Kingdom
Age: 42 (M)
Posts: 181
Hey JW,

It just shows up as part of your balance. There is no breakdown or separation between the NDB and any winnings/deposits.

Building a roll is easy, getting it out is the hard part! Am having real issues with the cashier part atm Aww crap!

     
  18-Apr-13, 14:47   #3
  0 
JWRowell 

Joined: May '11
Location: United Kingdom
Age: 25 (M)
Posts: 217
Yeah i seem your thread! Something to look forward to.. haha.

*Touch wood*... Since I havent even got my NDB yet!

     
  18-Apr-13, 15:04   #4
  0 
Bigritefoot 

Joined: May '12
Location: United Kingdom
Age: 42 (M)
Posts: 181
They have got support "working on my issue" at the minute.

I need to deposit before i can cash out, no problem, i understand this is for verification or whatever. If that's the case at least have it so it actually works! Aww crap!

Only thing i can do is deposit from Poker Ace to Poker Ace. WTF?? Confused

Part of 1 mail was...

You should look under MyBalance to see what amount is available to withdraw, due to the Held Funds functionality.

Our cashier is still being developed....

There is no Held funds section! lol

Their support is pretty good though and they are at least listening and trying to resolve the issue.
Thumbs Up Thumbs Up

     
  18-Apr-13, 15:12   #5
  0 
JWRowell 

Joined: May '11
Location: United Kingdom
Age: 25 (M)
Posts: 217
"Only thing i can do is deposit from Poker Ace to Poker Ace. WTF?? "

what the hell lol!

Yeah true, I imagine for most of the staff, english probably isn't their first language. Being an asian poker room and all

     
  18-Apr-13, 15:22   #6
  0 
Bigritefoot 

Joined: May '12
Location: United Kingdom
Age: 42 (M)
Posts: 181
Posted by JWRowell:
"Only thing i can do is deposit from Poker Ace to Poker Ace. WTF?? "

what the hell lol!

Yeah true, I imagine for most of the staff, english probably isn't their first language. Being an asian poker room and all


Their support in english is actually really good. Better than some "English" companies in fact.

The deposit from and to Poker Ace is a glitch with the actual cashier page itself. I select deposit from Neteller on the first page but when the next page loads its got the Deposit from part set to Poker Ace and I can't change it. It's basically saying I have to deposit from my Poker Ace account into my Poker Ace account Confused

     
  18-Apr-13, 15:37   #7
  0 
JWRowell 

Joined: May '11
Location: United Kingdom
Age: 25 (M)
Posts: 217
lmao. Just recieved this load of garbage e-mail.

"Your account was already credited with $10 because you sign up through our affiliates. But based on our requirement you must make a real deposit or earn at least one PPP within 7 days of receiving the free cash bonus.



Please be informed that the $10 credited on your account was removed because you did not meet the requirements we have in receiving a free cash bonus.



For more details, kindly see this link: http://pokerace.com/real-money/faq/ (How much time do I have to meet the requirements?)
"
Confused

     
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