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  23-Aug-13, 16:17   #1
PokerStars account frozen because of someone else issues 0 
annam8989 

Joined: Aug '13
Location: Australia
Age: 61 (F)
Posts: 3
I have an account with PokerStars just few months ago. I know some other players who also have account with PokerStars. We often gather together to my place, a boarding house with more than 10 tenants, to play Pokertars and sharing experience to each others. we have about 6 different computers that belong to this boarding house. Therefore we sometimes share these computers. Resulting in our accounts had been frozen because PokerStars suspicious our accounts were operated by one person. Then I had to send my Photo Id to support so my account can be reinstated. But not too long, just one week later, now my account is frozen again because one of member in our group has an outstanding issues with PokerStars. I have contacted this member and know that this outstanding issue is because he was using his wife master card to funding his account, now he had to validate this credit card to PokerStars...
I fell that I were treated very unfair, my account been frozen just because of knowing someone who have some issues with PokerStars.
I searching for assistant, anyone who have any idea what I should do, or who I should contact to settle this matter since PokerStars Support & Security won't help me.
Many thanks in advance!

     
  23-Aug-13, 16:20   #2
  0 
nipitiri3 
Joined: Nov '11
Location: Estonia
Age: 31 (M)
Posts: 614
u lucky my stars account was once frozen without any good reason but they did open it with few days
no documents photos or credit card needed
cant play with more than 1 account from same pc ....... or i coulda make 100 accounts and use all em

     
  23-Aug-13, 17:00   #3
  0 
vic75 
Joined: Sep '10
Location: Canada
Age: 37 (M)
Posts: 1959
If you owe money too site or use a credit card not under your name then of course they will freeze your account that's just common sense Tongue Tongue

     
  23-Aug-13, 18:02   #4
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
As a general rule even if more players have the same IP they usually ban all and allow just one to play...

Now i'm not sure about the other problems but only the IP problem is serious enough to freeze an account.

     
  23-Aug-13, 18:35   #5
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Just follow the rules and I will be good, if you did not do anything wrong I dont think they will close your account forever, they might close it temporarily just in case, to investigate.

Should be fine, and read the rules first, also be careful with other people, like whats happening, their issues is getting mixed up to you!

     
  23-Aug-13, 20:26   #6
  0 
crash58 
Joined: Oct '08
Location: Canada
Age: 58 (M)
Posts: 2423
yea I had the same problem, a friend of mine owed stars $80.00, they froze my account and my wifes daughters account,finally I contacted them and paid the money myself, then they reopened my account, I have also collected the $80.00 back, like I told them it would be easier for me to collect it then them.

     
  23-Aug-13, 20:29   #7
  0 
paulparadiis 

Joined: May '09
Location: Estonia
Age: 27 (M)
Posts: 777
Posted by crash58:
yea I had the same problem, a friend of mine owed stars $80.00, they froze my account and my wifes daughters account,finally I contacted them and paid the money myself, then they reopened my account, I have also collected the $80.00 back, like I told them it would be easier for me to collect it then them.

Wow, I didn`t know you can owe them money...how does this happen?

     
  23-Aug-13, 20:37   #8
  0 
sergejcho 
Joined: Jun '13
Location: Macedonia, The former Yugoslav Republic of
Age: 63 (M)
Posts: 530
You all should have different outgoing IP ADDRESS , every user will play on the same pc all the time , whitout changing a pc. Then u can play all 6 players on same place , because Pokerstars will se that u have different IP addreses , and they will let u play otherwise u'll be banned , or account locked.

     
  23-Aug-13, 21:11   #9
  0 
xgcsnippy 

Joined: Jan '13
Location: Canada
Age: 38 (M)
Posts: 1066
My provider releases 3 ips addresses to us, so I could get a switch and launch 3 computers with 3 accounts. I don't though, its bad enough my wife gets mad at me for playing on 1 Aww crap!

     
  23-Aug-13, 22:49   #10
  0 
annam8989 

Joined: Aug '13
Location: Australia
Age: 61 (F)
Posts: 3
Posted by nipitiri3:
u lucky my stars account was once frozen without any good reason but they did open it with few days
no documents photos or credit card needed
cant play with more than 1 account from same pc ....... or i coulda make 100 accounts and use all em

Some of us had more than one account before. But after a photo Id was requested by PokerStars, now everyone of us have only one account each.

------------
Posted by sergejcho:
You all should have different outgoing IP ADDRESS , every user will play on the same pc all the time , whitout changing a pc. Then u can play all 6 players on same place , because Pokerstars will se that u have different IP addreses , and they will let u play otherwise u'll be banned , or account locked.

We live in a boarding house. There are more than 10 tenants at a time, most of us had account with PockerStars, but only 5 are serious players, and there are 6 different computers in the reading room. Anyone including visitors can access to them. I have no control over theses computers. Using the same IP address can not be avoid unless I need to purchase my own computer.
I never been told that we can not sharing computer to play PokerStars, even we live in the same house? So every PokerStars player have to buy their own computer?


------------
Posted by sergejcho:
You all should have different outgoing IP ADDRESS , every user will play on the same pc all the time , whitout changing a pc. Then u can play all 6 players on same place , because Pokerstars will se that u have different IP addreses , and they will let u play otherwise u'll be banned , or account locked.

Thanks for the advice. We may have to arrange for each of us just play on one computer at all time. Since we have 5 serious players while having 6 computers. The only problem is we can not stop visitors using these computer if they are available.

Edited by annam8989 (Friday, August 23, 2013 @ 23:04 GMT)


     
  24-Aug-13, 16:03   #11
  0 
crash58 
Joined: Oct '08
Location: Canada
Age: 58 (M)
Posts: 2423
Posted by paulparadiis:
Posted by crash58:
yea I had the same problem, a friend of mine owed stars $80.00, they froze my account and my wifes daughters account,finally I contacted them and paid the money myself, then they reopened my account, I have also collected the $80.00 back, like I told them it would be easier for me to collect it then them.

Wow, I didn`t know you can owe them money...how does this happen?

deposit from your bank account but don't have any money in it.

     
  25-Aug-13, 02:12   #12
  0 
annam8989 

Joined: Aug '13
Location: Australia
Age: 61 (F)
Posts: 3
Posted by Macubaas:
As a general rule even if more players have the same IP they usually ban all and allow just one to play...

Now i'm not sure about the other problems but only the IP problem is serious enough to freeze an account.

So this is real problem, cause we all share computers. I need to buy one for my own.

------------
Posted by vic75:
If you owe money too site or use a credit card not under your name then of course they will freeze your account that's just common sense Tongue Tongue

In Australia husband and wife use the same credit card is quite common. My wife used my credit card to shop online all the time, as long as spending within our budget.

Edited by annam8989 (Sunday, August 25, 2013 @ 02:29 GMT)


     
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