Joined: Nov '08
Location: United Kingdom
Age: 38 (M)
Has anyone else had problems withdrawing from BALL POKER?
I've been waiting since 30th July 2013 when I made a withdrawal request only to have to wait 8 days while it stayed as pending. Finally It was processed on 8th August 2013. I'm still waiting till the present day for it to be credited to my account.
poor customer service, no contact number,, only email. Ive not had a reply to my recent request as " Whats going on with my withdrawal"
Yay. took another email today, early in the morning my time and this afternoon got paid. It's a strange site. The other problem is my accrued rake is not accumulating as it's supposed to in the cashier. Found out have amassed double the rake and should have received my first payout by now. They want a screen shot of the cashier page...might make some more money today.
will tell you this much...this is the last small poker site. Your right Macubaas the traffic is very low and there are only certain times one can play where there are enough players to table select....otherwise one must take what's given...and at times it's really no fun.
Joined: Mar '09
Age: 39 (F)
While it is more than a week that you have requested a cash out with Neteller, it is still not alarming. We have seen cash outs taking more than that in various sites. Send them an email and ask politely why the delay.
Joined: Aug '10
Age: 45 (M)
It is normal to wait some days for a withdraw. But a month this is not ok. It can happen that they need some ducuments for the id check. Perhaps they Need some persomal infos about you. Ask the support for details and than you get your money in 1-2 days.
Joined: Dec '10
Age: 34 (M)
I'm still waiting ,I wrote them a week ago ,I ask how longtime it takes payment -""Hello,
On average it takes 10 business days for withdrawals to be processed.
"" 10 days passed, I continue to wait ! )))
------------ me :Hello, I want to ask, it's been over 10 days , is it likely soon to process this withdrawals ? they: ""Hello, We have forwarded your email to our Payments Department. Best Regards, Customer Support Ballpoker"" I,m still waiting ,But I know you'll never deposited in sites that softuer
------------ today paid , but if people want to play with them , should be more accurate !
Edited by indifference (Monday, October 07, 2013 @ 16:27 GMT)
Joined: Jan '09
Age: 46 (M)
Ballpoker is reallydisappointing me last few days.
1) They HAD a promo running this October: RAKED HANDS RACE where there WAS a leaderboard with cash prizes to win (nice money) and I was multitabling hard to get in first positions. Well they missed to update the leaderboard since the beginning of October and yesterday they CANCELLED it. Complained by email and they claimed they did everything according to T&C (and it is true).
2) They HAVE another promo:$150 DEPOSITORS FREEROLL with four freeroll to be held every Sunday. Well I DID A SMALL DEPOSIT they registered me to the tournament but last Sunday they cancelled the tournament because of lack of players. Complained by email and they claimed they did everything according to T&C (and it is true) adding I would be registered for the next Sunday $150 freeroll (by the way now only 1 player is missing to reach the minimum participants) and that I can withdraw the money I deposited whenever I would like to.
Joined: Mar '09
Age: 39 (F)
I cant say anything about the promotion with the rake, but the one with he the cancelled tournament due to lack of players is a common policy. Both these are signs that they arent doing good. Better keep some distances
Joined: Jun '13
Location: Macedonia, The former Yugoslav Republic of
Age: 63 (M)
@Magatt966 about tournament its nothing new to canceling the tournament for lack of players , but for withdrawls on the Ball Poker or everywhere in online poker clients you must to reach some points to make a withdrawl better go ask them , and won how much you need then make withdraw. GL