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  6-Jun-14, 14:05   #1
Lost bonus 0 
Statulis 
Joined: Oct '13
Location: Lithuania
Age: 24 (M)
Posts: 5
Hello. Since I'm unable to get in touch with BM staff (my e-mails seem to be ignored), I wanted to ask if anybody had a problem with 200$ no deposit bonus on WinnerPoker? While I received first batch of 15$ even sooner than I was told I would, I'm yet to receive second batch of 30$ even though it has been 2 whole weeks since I qualified for it. It's getting pretty annoying, BM staff could at least notify me about it.

     
  6-Jun-14, 14:34   #2
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Hmm i think you should contact winner poker support as they will be most likely in a better position to help you. Try poking the winner poker support as terms may have changed as the bonus was here for a long time, but if BRM cannot help you, you are still getting bonuses. I got my bonus from winner and did not have any problems there even they gave me $20 when i busted my bonus lol.

They good try being polite with them! Good luck mate hope you gets it!

     
  6-Jun-14, 14:51   #3
  0 
jadyvsky 
Joined: Nov '12
Location: Brazil
Age: 28 (M)
Posts: 1
Cool Big Smile

     
  6-Jun-14, 15:15   #4
  0 
klash23 
Joined: Mar '12
Location: United Kingdom
Age: 38 (F)
Posts: 2243
As Heskor says you need to contact winner about the next phase of the bonus.I would think that BRM just do the introduction stage and then all the next stages will be up to winner to implement.

     
  6-Jun-14, 17:20   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
Probably its is the winner poker that it is responsible of giving you the rest of the money.
Since you got the initial some that means BRM did what they were supposed to do.
Send an email to winner poker support enquiring about this and if they tell you that BRM needs to
get involved write a new thread or reply to this one again.

     
  6-Jun-14, 18:03   #6
  0 
av1966 
Joined: Mar '09
Location: Portugal
Age: 50 (M)
Posts: 1500
A friend of mine had the same problem.

It seems like the system is somehow glitched and Winner Poker Staff doesn't really acknowledge it OR they simply are ignoring you, which I don't believe.

Just keep trying, I know it can be a frustrating, especially because 2 weeks have already passed since then, but one man gotta keep going, right?

Keep trying to contact them.

Good luck in your quest

     
  7-Jun-14, 08:36   #7
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
I also think that you should contact winner poker for this one but the good part is that their okay support team is pretty okay...

The easiest route will be to call them if they have a phone number on their contact info, that always works the best.

     
  7-Jun-14, 11:54   #8
  0 
Theapple 

Joined: Sep '13
Location: Bosnia and Herzegovina
Age: 29 (M)
Posts: 1552
ive heard some other people had problems with winner bonus so you should try talking to their support, which is unusually fast for one iPoker skin, at least in my case it was fast Tongue

     
  7-Jun-14, 12:12   #9
  0 
Statulis 
Joined: Oct '13
Location: Lithuania
Age: 24 (M)
Posts: 5
I took your advice and contacted WinnerPoker support instead of trying to reach BRM support. They answered immediately that this issue will be resolved in the next few days. Thanks guys, don't know why I didn't think of contacting them in the first place. Question

     
  9-Jun-14, 14:32   #10
  0 
Statulis 
Joined: Oct '13
Location: Lithuania
Age: 24 (M)
Posts: 5
30 bucks credited to my account today Thumbs Up

     
  9-Jun-14, 14:52   #11
  0 
crash58 
Joined: Oct '08
Location: Canada
Age: 58 (M)
Posts: 2423
there you go, see what happens when you listen to the right advice. Thumbs Up thats what this forum is all about, asking questions and getting correct advice. Thumbs Up good luck with your 30 bucks Worship

     
  10-Jun-14, 13:39   #12
  0 
ddblt1970 
Joined: Aug '13
Location: Czech Republic
Age: 21 (M)
Posts: 913
Bankrollmob doesn´t have any information about your bonuses as soon as they are on your account.

They would have to contact the support of the poker site anyway.

     
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