English flag   Dansk (danish) flag     (19:50 GMT)
 
Username   Password  

BankrollMob Christmas logo  
Free no deposit poker bonuses Reviews Bankrolls - Free No Deposit Offers Poker Forum News: Poker, Casino, Betting & Bingo Sport Bets Poker Freerolls & Tournaments Leaderboards Support & FAQ
transparent separator

BankrollMob Forum

BankrollMob Forum » Poker Forum » party poker support is shit

New Thread Forums Search Subscriptions Bookmarks

  20-Oct-14, 16:58   #1
party poker support is shit 0 
wullie 
Joined: Mar '13
Location: United Kingdom
Age: 36 (M)
Posts: 70
hi i bought a ticket for a tournement last night $50 sunday super rebuy 15k gtd 5 hours before it started it started at 6 oclock when i relised i couldnt register because the tournement wasnt even there because it had changed to pokerfest 5 i contacted support this was 3 hours before tournement was to start i was told my ticket could be used for that tournement it couldnt so i said give me my points no they cant even refund points on a tournement that there selling tickiets for thats not running, they said ill esculate the problem to the relevant team its now been 27 hours and still no word from them

i didnr realise how small party poker is ive spoke to the same online chat people 4 5 times in 16 hours

lesson to learn stick to pokerstars where customer service is number 1

i even have a copy of conversation with one support agent who gave me a false phone number for complaints

     
  20-Oct-14, 17:02   #2
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 42 (M)
Posts: 4077
That doesn't look too good...
How many points did you redeem to purchase the ticket?

     
  20-Oct-14, 17:05   #3
  0 
wullie 
Joined: Mar '13
Location: United Kingdom
Age: 36 (M)
Posts: 70
565 a think you wouldnt think it would take this long for a refund there cant be many workers working there i guess

     
  20-Oct-14, 17:19   #4
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
they will sort it, give it time

     
  20-Oct-14, 17:19   #5
  -1 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Like i keep repeating myself and most of you would know by now that i am a fervent supporter of not joining party poker with real money and just joined them for freeroll as their site sucks and they get lot of problems, i know someone who lost a lot due to their software disconnecting a lot and him losing pots big ones and not getting refunded and him getting tilted in the end due to so much craziness from party poker. Anyway good luck there and hope your problems solved!

     
  20-Oct-14, 17:22   #6
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 73 (M)
Posts: 3490
I mailed PP customer service a few time and it always take at least a week to get an answer Aww crap! Aww crap! Aww crap! Aww crap!

As fot the phone service they are just peoples answering phone and cant solve any problem of this kind. Aww crap! Aww crap! Aww crap! Aww crap! Aww crap! Aww crap!

True service is very bad compare to stars.

     
  20-Oct-14, 17:23   #7
  0 
wullie 
Joined: Mar '13
Location: United Kingdom
Age: 36 (M)
Posts: 70
cheers heskor ill give it a hour i wanted to swap the ticket for tourney tonight same price of ticket if that doesnt happen im gonna copy all the chat messages on here and 2+2


------------
hi ice queen ive been waiting since 2pm yesterday a think thats long enough how long do you think i should wait?

     
  20-Oct-14, 17:52   #8
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
usually about 4 days for party. they have been having a few software issues of late, slowing things down. think they are being dos'sed with 888 too


     
  20-Oct-14, 17:57   #9
  0 
superthight 

Joined: Jan '13
Location: Philippines
Age: 50 (F)
Posts: 752
yes i agreee.so as the cash out would u imagine if yur in the middle of losing and have a descent needs only having 35dollar with a charge 10dollar plus a bank charges only got left is 9dollar put in my account !!!!!what kind of poker party is that we already paying yur rake and tickets u given are limited .should u prefer yur site as for high rollers only!!!!!!no 1 in a casino charges hes or her withdarwal ever i seen this partypoker!!!!INSANE

     
  20-Oct-14, 18:00   #10
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
other sites DO do it. for instance, 888 hides in 'exchange rates', u can deposit and withdraw at same time, you always get a fair bit less back

     
  20-Oct-14, 18:02   #11
  0 
wullie 
Joined: Mar '13
Location: United Kingdom
Age: 36 (M)
Posts: 70
hi ice queen i dont agree ive not had any poker playing problems on party except from last sunday night and as for waiting 4 days for a answer to a question a need answered within 3 hours i dont think its acceptable for such a big big company ive never waited any longer than 2 hours for 1 at pokerstars

i agree with u regarding 888poker ive been getting dissconected for past 2 days

------------
i dont want to withdraw anthing all i want is to swap a ticket i bought with another of the same price

Edited by wullie (Monday, October 20, 2014 @ 18:06 GMT)


     
  20-Oct-14, 18:29   #12
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
they have had at least two days when its all gone down.

I get that you haven't waited 2 hours at pokerstars, but this isn't pokerstars, its party and they have different time frames

yes it is annoying, but that's part of what you sign up to with party. its same as with 888.

what I usually do is live chat a lot, until they get it fast tracked

     
  20-Oct-14, 18:36   #13
  0 
wullie 
Joined: Mar '13
Location: United Kingdom
Age: 36 (M)
Posts: 70
ive been on live chat 6 times since 2pm yesterday afternoon they just keep saying its been escalated to another department a dont understand why it takes 31 hours to swap a ticket or refund my points and when was party down? i only know of last sunday night

------------
ive been on the phone aswell internation rates

im talking on twitter just now with them probs be 2 days before they reply
really s**t site think ill just cash out n uninstall it not worth the hassle

Edited by wullie (Monday, October 20, 2014 @ 18:43 GMT)


     
  30-Nov-14, 17:48   #14
  0 
ratovic80 

Joined: Feb '14
Location: Portugal
Age: 36 (M)
Posts: 126
Posted by wullie:
lesson to learn stick to pokerstars


Thumbs Up sad but true

     
BankrollMob Forum » Poker Forum » party poker support is shit

 
Forum Rules | Support & FAQ

© 2016 BankrollMob.com - All Rights Reserved CONTACT | ABOUT | PRIVACY POLICY | TERMS & CONDITIONS | NEWSLETTERS | AFFILIATES | REPORT SPAM | ADVERTISING
  Bookmark and Share