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  20-Oct-14, 19:16   #1
Awesome service from 888 poker 0 
kelster 
Joined: Nov '13
Location: Australia
Age: 43 (F)
Posts: 16
I would just like to say what great service I got from 888 poker today. I sent them an email informing them that I was having trouble with my poker app dropping off line all day. I got an email back telling me the problem had been solved and that they have credited my account with $70 for the inconvenience although I had no money in my account and was only playing freerolls....WELL DONE 888 POKER and THANK-YOU

     
  20-Oct-14, 19:21   #2
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
You sure it wasn't just a bonus that you have to release by playing raked games?

     
  20-Oct-14, 19:22   #3
  0 
arsenej1 

Joined: Mar '09
Location: Canada
Age: 28 (M)
Posts: 3016
I dont have an 888 account but im sure to email them anyways...maybe if i complain theyll put 70$ in my pokerstars account Blink

     
  20-Oct-14, 19:29   #4
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
that must have been a mistake.

I suggest you keep quiet about it and hope to keep the cash Tongue

------------
I do know of others who have got $70 too.

I got 5 freeroll tickets to 5 $5000 games on sunday, when I cant play ;p

Edited by IceQueenAce (Monday, October 20, 2014 @ 19:38 GMT)


     
  20-Oct-14, 19:47   #5
  0 
kelster 
Joined: Nov '13
Location: Australia
Age: 43 (F)
Posts: 16
positive I have been with them for around a year and in that whole time I reckon I would not have made more than $40 in deposits even their email said it was crediting my account due to the inconvinence. Trust me I never in a million years expected that,

------------
the fact is I could not even play my $5000 freeroll tickets that I had won playing and One of the games I had been leading in and then could not get back in but it was only around the half hour mark that I had been playing for

------------
888poker <feedback@mailer.888poker.com>
3:46 AM (2 hours ago)

to me
Dear Kelly,

Thank you for contacting us.

During the past few days we have been experiencing severe networking issues at 888poker. Our technical team is currently working with our technology partners to resolve the issue.

We would like to apologise for any inconvenience caused and have credited your account with $70 by way of compensation for any losses incurred during this period.

We hope you find this to your satisfaction and once again, we apologise for any disruptions you experienced.

Kind Regards

Support Manager
http://www.888poker.com

------------
hope the copy of my email that solves any one disbelieving what I said

Edited by kelster (Monday, October 20, 2014 @ 19:58 GMT)


     
  20-Oct-14, 20:03   #6
  0 
uno1Bomber 

Joined: May '13
Location: Russian Federation
Age: 28 (M)
Posts: 541
They paid $70 for advertising you made right now Smile Good price

     
  20-Oct-14, 20:07   #7
  0 
jeffaboy 
Joined: Jan '14
Location: Netherlands
Age: 20 (M)
Posts: 863
really nice Smile enjoy the money Cool

     
  20-Oct-14, 20:10   #8
  0 
kelster 
Joined: Nov '13
Location: Australia
Age: 43 (F)
Posts: 16
oh well if making an advertisement for them doing that better than not giving anything at all

     
  20-Oct-14, 20:19   #9
  0 
yout85 
Joined: May '12
Location: United Kingdom
Age: 31 (M)
Posts: 2016
Big Thumbs Up to 888

I struggle to believe any other site would have done the same thing.

     
  20-Oct-14, 23:11   #10
  0 
Twistyoursou 

Joined: Jan '14
Location: Portugal
Age: 49 (M)
Posts: 271
Posted by arsenej1:
I dont have an 888 account but im sure to email them anyways...maybe if i complain theyll put 70$ in my pokerstars account Blink



One can always try Big Smile

     
  21-Oct-14, 17:38   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
That is the highest offer i have seen so far. Have you lost any significant amount of money
during the time with the connection problems, cause it seems a big amount otherwise.
Not that i would have problems with it though Smile and im sure you don have either.
Good luck with it.

     
  21-Oct-14, 18:38   #12
  0 
ratovic80 

Joined: Feb '14
Location: Portugal
Age: 36 (M)
Posts: 126
wow i'm writing to those guys in a minute Evil

     
  21-Oct-14, 18:45   #13
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
Thank you for contacting us.

During the past few days we have been experiencing severe networking issues at 888poker. Our technical team is currently working with our technology partners to resolve the issue.

We would like to apologize for any inconvenience caused and to hear you are unable to play any of the tournaments. Please specify if you are still experiencing issues why you are unable to play the tournament.

We hope you find this to your satisfaction and once again, we apologise for any disruptions you experienced.

Kind regards,

Maurithia W.

     
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