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So, based on this article above the support could be available 4 anybody who speaks english, dutch or even french yet according to their T&C they will not accept players from the USA, UK, France, Belgium and South Africa. Ya know - countries where people actually speaking english, dutch and french.
I am not sure you read through the welcome offer or the review page klash but it seems to me they aren't welcoming towards players from the UK - they are not accepting any residents from the UK, France, Belgium, Spain, Greece, Italy, Denmark and South Africa plus the US of A.