as described in previous threads, the Paradise Poker server crashed. I lost min 16eur because you were in a QUEUE!!! to relogin, and then people were blinded out. After long discussion with support, they always said we have to investigate, and after 3 DAYS I get this as rediculos answer by mail: ------------------------------------------------------
On checking your game transactions, we can see that you played multiple €3.30 buy-in Sit and Go Tournaments. In order to resolve your query, please provide us with the following details:
* Tournament IDs * Tournament name * Exact Date * Start time of all the tournament in GMT * Buy-in
Sincerely,
Sportingbet Customer Service Team ------------------------------------------------------
Since their tounament history is broken, and i dont know exactly which sitngos it were, my money will be gone forever. Im asking you ADMIN now, you think that that is serious and a Site like Paradise Poker robbing us poker players should be listed in your bonuses?? I don think so
Greetings
------------ OMG, just chatte dwith them, the proof that they are robbers:
Please wait for a site operator to respond.
You are now chatting with 'Anniina '
Anniina : Hello. How may I assist you?
Sacha : hello, 15 minutes are over, my money isnt there? invesitgated 3 days to receive stupid email, so now i have proof that YOU ARE ROBBERS
Sacha : ??????????????
Anniina : one moment please
Anniina : I will have to look at this issue
Sacha : look faster
Anniina : Can you please clarify what you are referring to with this 15 minute time
Sacha : I waited for 3 days to receive a stupid mail from your fucking poker team, in the end they did nothing at all
Sacha : 30min ago, i told ur support i want my 16.50eur credited back (i lost them due too your server problems friday) within 15minutes,
Sacha : probably you dont mind at all
Anniina : have you send us the tournament ID and table info?
Anniina : Exact Date, Start time of all the tournaments in GMT, Buy-in?
Sacha : there sitnt any fucking tournamnet id, because your handhistory is broken. And how should i now all this, u know wehh your fucking server went down, just refund me the sitngos i was in that moment, i want do nothing more....
Anniina : there is no need to use that kind of language. We are trying to help you with this issue, but will need: Tournament IDs, Tournament name, Exact Date, Start time of all the tournaments in GMT, Buy-in amount?
Anniina : I am trying to assist you in every way that I can and I would ask you once again not to use offensive language while I try and assist you or will be forced to terminate this chat
Sacha : YOU ARE NOT TRYING TO HELP ANYONE, U ARE AVOIDING US AND TELLING US LIES, YOU JUST HOPE WE WILL NOT REMEMBER ANYMORE IN 2 WEEKS
Sacha : SO HELP ME AND REFUND ME and DONT LIE LIKE THE SUPPORT CHAT NERDS DID 3 TIMES ALREADY BEFORE
Anniina : send us all information that is available for you so that we can forward those to poker
Sacha : WTF, i already did that
Anniina : I will terminate this chat if you use this kind of language
Sacha : and after 3 DAYS i got that stupid mail from your poker team i had to givbe tem ids, names, strating dates, balabla
Sacha : you have to look that you find the corresponding sitngos urself, not me!!!!!!!!!!!
Sacha : you investigated 3 days, and u didnt do anything, simply robbery
Anniina : we have not received your reply to the email we sent you Mon, Apr 12, 2010 9:06 AM
Sacha : lool
Sacha : I told you, you sent me that m,ail after 3 days
Sacha : and i cannot reply rto your stupid mail, because i dont have any tournament ids....
Anniina : yes, in order to helop you we need that information.
Anniina : As I said already
Sacha : i told you exactly my problem, and your poker team didnt investigate, they just robb us
Anniina : send us all information that is available
Anniina : we are not robbing anyone
Anniina : just send the details
Anniina : and this will be fixed
Sacha : BUT HOW CAN I GIVE U THAT INFORMATION IF TOURNAMENT HISTORY IS BROKEN and I DONT KNOW THE EXACT TIME WEHN YOUR SERVER CRASHED? HEIN? HEIN HEIN?
Anniina : if not we cannot solve this issue for you
Sacha : exactly, and by that you are robbers!
Anniina : Tournament IDs, Tournament name, Exact Date, Start time of all the tournaments in GMT, Buy-in.
Anniina : send the details you have available
Anniina : there is no point in going further on this topic Sir as we do need the information.
Sacha : THERE ARENT ANY DETAILS AVAILABLE, are u retarded man???
Anniina : please read the email
Anniina : i will terminate this chat now.
Chat session has been terminated by the site operator.
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
I'm sorry to hear that you had issues with Paradise Poker, but frankly, where's your manners? That's no way to talk to an employee if you want an issue solved.
If we were to remove all sites that have unhappy customers, we wouldn't be able to offer any sites at all - and this goes for pretty much all businesses in the whole world.
Here another information from their website which isnt true:
Other house policies 1. Server crash or game freeze:
In the event of a server crash that removes all players from the table or prevents the hand from continuing, the hand will be considered dead (void) and all monies will be returned to all players.
------------ sorrya, but my manners have been gone after 3 days an over 12 chats with the support! I read several threads on the inet that paradise poker did this things to the players. And you by not warning such sites just shows that your only interest seems to be in making money, not at all satisfying your members more. The only site where they makle publicity for PARADISE poker is BRM , loked at several others, and paradise is banned by all of them.... Dont think that this is a coincidence. I played on all major sites and never somthing like that occured, they always resolve the problems
the point is that i was polite 12 times before... they told me we will refund in 1 hour, then we will refund by midngiht, thaen: we will refund after 48hours... in the end they did nothing at all, and sorry, after endless polite conversations, the last chance was to use aggresive language, I mean, what can we as small poker players do against robbers like them. Simple answer: nothing. Bankrollmob could make some presurre on the small sites at wehich its fairly known that they are not always acting correctly, but BRM does nothing too... So what I learned: NEVER EVER PLAY at small poker rooms. even if you get a POKER GIFT, NO DEP Bonus or whatever. Otherwise you risk spending hours for nothing, to get robbed.
Support is often mediocre because of the lack of power that many employees have to actually solve problems but you can often take steps that will help you. Being clear and concise, patient and sometimes repeating yourself when not understood. What you did was not this.
Good luck with your cash though, I know it sucks to feel robbed.
Joined: Apr '08
Location: Argentina
Age: 45 (M)
Posts: 748
I agree that Paradise Poker provides a substandard quality to their gaming experience. But your actions and manners with the employee were WAAAAAY out of line. What were you trying to achieve there, really? Do you behave in the same manner face-to-face, or only over the net?
Anyway, if I hava a grudge against a business, I take myself away from it.
