Joined: Feb '08
Location: United States
Age: 34 (M)
Posts: 179
When people i personally know sign up and ask me to help them through the whole proccess, i help them through all the steps. Upon doing this, i have noticed when you send you confirmation email, they all say they didnt get it, but i have to remind them to check thier BULK, because when you send you activation link to an email, it goes to their bulk, and many people dont check their bulk, therefore they think they never recieved it, and this site is fake. I think when you sign up, you should add that it is possible the activation link is located in their bulk, so people know, i feel this is why many of my signups are stuck on activation.
Joined: Jan '08
Location: Canada
Age: 37 (M)
Posts: 1354
actually that is a really really good point i just got my friend to sign up but i sent it to him through his school email and im not sure on their junk mail policy so im going to have to look into that and figure it out next tim ei talk to him.. good thinking
haha put it in the one you later changed to ignore lol we are on the same page
Joined: Feb '08
Location: United States
Age: 34 (M)
Posts: 179
lol yeah i didnt mean to do that, sorry! haha, but yeah this is deff a problem that needs to be adressed.... i have only personally helped people with yahoo emails, so im not sure about any other emails
Joined: Jan '08
Location: Canada
Age: 37 (M)
Posts: 1354
yea im thinkin that becuase its a school email they wont allow an email to go through and i actually have a couple ppl that are stuck on activiation and that probably is why byt oh well that really does suck tho.. at least you addressed it now and should get fixed
Joined: Mar '08
Location: Germany
Age: 48 (M)
Posts: 10
This problem often happens to freemail-providers. But if the new users would read the help section(FAQ) they know about this problem and how to proceed. The FAQ could be of help
We recommend not using Hotmail e-mail addresses and similar free webmails, as they very often have problems receiving our activationmail.
Unfortunately, not many people have the patience to read all the topics and therefore give up easily when confronted with minor setbacks. Maybe a brief warning when signing up, indeed, will be a great idea.
Joined: Jan '08
Location: Brazil
Age: 44 (M)
Posts: 1788
Gene, no, no, the criterias, of course, depend on the settings, but e-mail size has nothing to do with spam mail at first glance. Can you imagine all the friends who have sent you pictures, or a girl just sending you her phone number? In both cases, they are the opposite extremes, large e-mail and short, light e-mail. Both of them will appear in your inbox, no problem.
Joined: Jan '08
Location: Canada
Age: 36 (M)
Posts: 2698
I figured it was the size of the email cause everytime I looked in my bulk folder there was large emails in there and cause I thought bulk meant large. But I see yahoo mail changed the name from bulk folder to spam folder. ''Yahoo! Mail will deliver suspected spam to this folder'' Okay, I got it thanks fodz.
Joined: Jan '08
Location: Brazil
Age: 44 (M)
Posts: 1788
Now, just to get back on track here, about the signing-up suggestion. Maybe instead of a confirmation link, just a simple code could do the job and prevent the e-mail from going directly into the spam folder, otherwise I see no other option but just to either do check the folder or change the spam filter settings.
Joined: Jan '08
Location: Canada
Age: 37 (M)
Posts: 1354
ok ok so with that send and done.. say you dont get teh activiation email but already signed up.. then what happpens? you cant sign up again with another account can you email bankroll and get them to send another email??
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
I think there used to be some kind of "check your spam filter"-message somewhere during the signup process, but I can't remember for sure. However, I added the text now, so people shouldn't be in doubt.
Joined: Feb '08
Location: United Kingdom
Age: 44 (M)
Posts: 1170
its not that that gets me its the having to upload id the majority of my sign ups wont do this they think its a scam and dodgy oh well if they all do one day ill have loads of points on the way to me
Joined: Jan '08
Location: Canada
Age: 37 (M)
Posts: 1354
yea thats another big thing for me too people dont want to upload their id.. i however still have to do that myself lol ive just been really lazy lol but i no that it will catch up to me and when i do it and go to sign up for those freerolls they will be gone
Joined: Jan '08
Location: Brazil
Age: 44 (M)
Posts: 1788
Posted by Administrator: However, I added the text now, so people shouldn't be in doubt.
Thank you Admin, I am positive that even those few lines really CAN make a difference. Always nice to see a suggestion followed by a solution. Great job.
Joined: Dec '07
Location: United Kingdom
Age: 43 (F)
Posts: 845
Posted by dannyjon: its not that that gets me its the having to upload id the majority of my sign ups wont do this they think its a scam and dodgy oh well if they all do one day ill have loads of points on the way to me
Dannyjon i also had the same problem with some of my friends thinking it was a scam and not wanting to upload the ID and stuff. I simply logged into my account and showed them there is nothing dodgy or unsecure about the site and that there details would be secure. Try this it worked for me , i hope it can for you too.
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
We also send out reminders a few times a month, to remind people to activate/verify their account. This will be automated as soon as we get time to make a script for it, so the reminder mails will be sent out a few times every week.
