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Online customer service-first impression & Im confused & annoyed  0   
Cassandra: Hello Adam! This is Cassandra from ONLINE Support. How may I be of assistance today?
stupidrunk: hi ! how do i convert my currency to Euro ?
Cassandra: May I know the reason why you want to change the currency?
stupidrunk: all the tables are in Euro for one, and 2 ever time i leave a table i am charged a exchange rate((???)) for it to be converted back to canadian $.
stupidrunk: how do i permanently convert the currency? is the better question.
Cassandra: You may join USD tables at WORLD TABLES.
Cassandra: Let me inform you that we have regulations as to currency change.
Cassandra: Let me advise you that you would have a new account, with a different Username, and you will be sent with a new password as well.
Cassandra: Your Poker nickname will be carried over to your new account, as well as other information registered from your original account.
Cassandra: You will also lose your Points, Tokens, VIP Level and Pending Bonuses.

Cassandra: Do you agree to these terms?
Please refrain from using offensive words in chat.
stupidrunk: well is there nothing you can do? i have bonuses with bankroll mob and it would not be that cool if i lost that, because you are only aloud one per person per account and it must be the first account.
stupidrunk: is their nothing you can do? i understand you have rules, if i knew how this was i wouldnt have clicked canadian currency
stupidrunk: by the way i only said it would s u c if i lost the bonus lol
Cassandra: For the 18.12 CAD on your account, it will be transferred within 72 hours.
stupidrunk: into Euro? i have 7 in play currently on a table..is this the same account because i dont agree to having a new one.
Cassandra: What do you mean 7 in play?
stupidrunk: 7 euro playing poker
Cassandra: You currently have 27.45 CAD.
stupidrunk: yes i do
Cassandra: It will be transferred to your new account within 72 hours.m
stupidrunk: i dont agree to that
Cassandra: Okay then.
Cassandra: Is there anything else I can assist you with?
stupidrunk: thank you for being a tremendous help Cassandra you enjoy the rest of your day.
Cassandra: By the way, may I ask what is your registered email here with us?
stupidrunk: why i might ask?
Cassandra: This is for verification purpose only.
stupidrunk: doesnt seem to matter
Aww crap! Aww crap! Aww crap! Aww crap! Aww crap!

Cassandra: But did you receive the welcome email?
Cassandra: Don't worry, I won't send you a personal email. I can see that information, I just need to know if it is working and you received the welcome email.
stupidrunk: ya
Cassandra: Ok. It's HAPPY HOUR!!! Earn 50% more points on all cash tables in all stakes today at 20:00 to 24:00 Server time.
stupidrunk: its working
stupidrunk: ty once again
Cassandra: If you need further assistance, please contact us by clicking ONLINE SUPPORT button. Have a nice day! Smile

Cassandra: No worries. It's my pleasure to assist you.
Aww crap! Aww crap! Aww crap! Aww crap! Disagree Angry Disagree Question Question


So that was sum bullll shirt!!!!! all i want to do is change my currency permanently so every time i sit at a table or leave from a table i am not charged an exchange rate fee!! That is some sneaky stuff right there making an extra $$$... Not Cool....Not cool! Aww crap! Confused

Edited by stupidrunk (03 December 2011 @ 08:14 GMT)


     
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didnt know you could lose your bonuses on doing that but they hav to charge exchange rate everytime your currency is different due to forex regulations.

anyway all the tables are not in euros, most of them are in US$. do they charge fee on US$ tables too?
just avoid euro/pound tables

if you have bonus to clear, clear it on world tables and change your currency laters.

and - Please refrain from using offensive words in chat Tongue

     
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hi guys!!

Personal supporters, i don´t know if they are humans or not.

And some rules of the sites, pfffffff. Lose your bonuses for change currency?! madness.

Bye!

     
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What site are we talking about? Is this Ipoker? I have some Ipoker-accounts in SEK, I have some in USD, and play euro tables, and I have never been informed of any fees concerning currencyexcange?

All it says is something like: your money be changed back at the same exchangerate you bought in with.

So, What site?

     
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Posted by Pjot:
What site are we talking about? Is this Ipoker? I have some Ipoker-accounts in SEK, I have some in USD, and play euro tables, and I have never been informed of any fees concerning currencyexcange?


titan poker part of ipoker
and i think you get charged if you play on euro tables if you hav account in USD

     
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definately part of the ipoker network Big Smile

     
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cant a man grind his bankroll mob bonus in peace without getting robbed everytime i leave a game???
i play PLO only i only see Euro or Pound tables?????
i Like the site since they have small stake heads up PLO tables but after talking with Cassandra i wanted to slit my wrists i swear my coffee maker is brighter than Cassandra!!! Aww crap!

     
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click on world tables and check your filters, make sure you have USD selected, gl



Attached ImagesScreenShot001.bmp

     
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thanks superNoob!!

     
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I suggest to keep all your money in us dollars at least on your poker accounts...

Simply because the us dollars tables are a lot more than euro tables, and more tables means more fish so more money in your account Big Smile

     
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ya the crap thing is when i first signed up i clicked Canadian currency, since i am canadian obv. so even if i play a USD Pound, EURO table i am being charged twice to forex exchange. they said i have to get a new account and i will loose my bonus with bankroll mob which is the only reason im on the site in the first place.

     
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If the exchange rate is = in and out...you're not losing anything on the difference. Need a clairification on any and/or all fees associated with these transactions. IMHO this would be good info as well.

     
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they sent me their rules n reg n policy last night but i have yet to get it in my email, and yes i m pretty sure there is a feee both in & out... in my personal opinion thats a complete scam!!

     
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Posted by stupidrunk:
ya the crap thing is when i first signed up i clicked Canadian currency, since i am canadian obv. so even if i play a USD Pound, EURO table i am being charged twice to forex exchange. they said i have to get a new account and i will loose my bonus with bankroll mob which is the only reason im on the site in the first place.


I use u$d everywhere...int'l currency. The only time I need to adjust is for deposit purposes. If you're switching lots you may want to keep up on the rates...there may be times where it may not be profitable to switch.
Currency wise the euro is in the danger zone.

     
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Posted by stupidrunk:
they sent me their rules n reg n policy last night but i have yet to get it in my email, and yes i m pretty sure there is a feee both in & out... in my personal opinion thats a complete scam!!


i once changed my currency from $ to € and i still had my bonus, still was tracked to BRM and so on.
all they asked me to do was to cashout so it would be easier for them to change.

regarding fee´s...lately i played alot on ipoker and i never noticed taking any fee´s from me (i have to say i also never paid attention on it), except "round off" behind the comma.

     
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I didn't think there was any extra fees for every exchange of currency. I thought it was just the current fair exchange amount, which makes sense. I could be wrong of course, if so has it always been that way? If so I guess I got unwittingly hosed.

     
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