Joined: May '08
Location: Netherlands
Age: 53 (M)
Posts: 6197
I send this mail to support:
''Thank you for give me this information. At first i did not receive any mail about this 1 day ago. Second, for the 5th time your giving me not the information i asked for!!!
I'm missing money and now i now for 100% sure i will never get it back!!! I can now say from day 1 i tried to solve this, never i repeat never anybody gives me the information i asked for!!! I am totally disappointed in sunpoker, i never i repeat never had this kind of dissupport at any other pokerroom. Its not about the money cause its only $30 (i payed $10 on calling you for example), its about the totally dissupport i'm getting from you. You can have 'MY' money, you can have 'MY' $30, i go withdraw my money cause i dont trust this room anymore. I'm very sorry cause i play lots of time in here and liked it a lot but this issue is to big for me.
I hope you have better support for other players in the future and wish you all good luck, cause i still think sunpoker is a good pokerroom.
Special thanks i say to bas from the helpdesk who helped me lot but also couldnot solve the problem.
Joined: Jan '08
Location: Germany
Age: 37 (M)
Posts: 482
Sunpoker isnt clean, thats what i experienced. I'm very sry doomdy, just send another emails, believe they ll reply. In two days you will quote their mail here
Joined: May '08
Location: Netherlands
Age: 53 (M)
Posts: 6197
This is what sunpoker mailled me:
''Hello and thank you for contacting the Players Help support team in regards to your impression that there is a question we did not answer.
We have checked for the tournament numbers and for the buy in fees, as items to investigate. Could you possible provide us with the correct number of the tournament you are referring to? because you have the list with all the tournaments you either played or registered for, you could locate the one you mean. Or the missing one between specific numbers.
Once again, we do regret the way you feel and if you can provide us with the details we need to check, we will investigae again.
If you require any further assistance, please do not hesitate to contact us. We are available for you 24/7, 365 days per year or you can call us on one of our toll free numbers below. '''
I'm not responding anymore they can have my money....... I'm done here......... Goodbye sunpoker
Joined: Mar '08
Location: United Kingdom
Age: 44 (M)
Posts: 6714
Dont give up, thats what they hope you will do, push it further and ask for compensation, if this happens once you can guess its happend a 1000nd times, a simple and short email every day, "where is my money" Quitters never win!
Joined: May '08
Location: Germany
Age: 42 (M)
Posts: 1118
Posted by B1gfoot: Dont give up, thats what they hope you will do, push it further and ask for compensation, if this happens once you can guess its happend a 1000nd times, a simple and short email every day, "where is my money" Quitters never win!
good point. from a certain point of time they will realize how much it costs em to answer all your emails...
normally i would suggest here to use the live chat and ask for an supervisor. but my experience with their live chat is that they just stop answering when they dont know what to answer. CONSTANTLY! its like talking to a wall...
(ok here is my question! *asking*
...
hello?
i am here how can i help you?
i wanna know... *asking*
...
are you there?
yes im here.
ok, why didnt you answer my question?
...
hello? thats not funny!
how can i help you?
ok let me try to put it different. please say if you dont understand my english. my question is... *asking*
...
ok im really pissed now
....
you there?
of course, how may i help? )
etc etc... )
(no kidding! i had a talk like that with their live support! )
the final weapon is to inform the management. the support team sitting there has usually more rights, but you need to send a letter and probably bring a bit of patience for that step.
thank god they dont owe me money!!! good luck if you continue trying. on the other hand i could perfectly understand if you give it up with them.
------------ next time i tell you the story how their email support handled my rant about their live support...
Joined: Mar '08
Location: United Kingdom
Age: 44 (M)
Posts: 6714
iv not played sun, do you have any sort of acces to you hand history, is you account down (entry costs), this may be proof that it did happen, tell them you are sending the info you have to the online gambling regulaters(dont know who they are, google) if this dispute is not resolved shortly, but it looks like you will have to prove somehow the game happend, GL edit, do not play whilst the despute is ongoing.
Joined: May '08
Location: Germany
Age: 42 (M)
Posts: 1118
Posted by doomdy: They send me an email with data (which i cant read ) and say its not true what i'm saying cause their computer data is saying this never happened
That means i didnt play that tourney in the first place I'm gettin really crazy now crazy
What can i do? This is absurd
some of you dutchies should really only have access to reefer poker.
kidding! i agree on what b1gfoot says. hope you have at least a lil piece of evidence somewhere.
Joined: May '08
Location: Netherlands
Age: 53 (M)
Posts: 6197
Its so f*cked up i dont have data about this tourneys and the data from sunpoker tells me i'm lying
Does any1 else has this experience and what steps could i take cos i'm so frustrated about this and i know for 100% 100% 100% i'm right but i dont have data
Joined: Mar '08
Location: United Kingdom
Age: 44 (M)
Posts: 6714
Just been short changed at pokerstars, $2 + $5 its not a lot, 5 was from a sng that a won but am almost sure i never got paid (90%) but i let this drop, but just left a ring game to find account showing 2 less then it should (100%) and outers iv missed well i dont know could be a fair bit at 1-5 $ per day, from now on im doing scrren shots before and after, iv e-maild them but i know they will say it didnt happen, i know it did.
Joined: Mar '08
Location: United Kingdom
Age: 44 (M)
Posts: 6714
OK i take it back, i cant explain the first $5 but the missing $2 (3.30)was from a sng that hadent started, all is good again but AA keeps screwin me, 2 times put me out of sng and 1 AA vs KK put me out me with KK and trip 8s failed me but i was big stack, its been a rolercoaster poker day today, iv been, i love poker, i hate poker, poker suck, pokers rules, arrrgggghhhhh
Joined: Mar '08
Location: Australia
Age: 49 (M)
Posts: 1158
Posted by B1gfoot: OK i take it back, i cant explain the first $5 but the missing $2 (3.30)was from a sng that hadent started, all is good again but AA keeps screwin me, 2 times put me out of sng and 1 AA vs KK put me out me with KK and trip 8s failed me but i was big stack, its been a rolercoaster poker day today, iv been, i love poker, i hate poker, poker suck, pokers rules, arrrgggghhhhh
those are the days no matter what you do your screwed.keep getting rivered etc.i juts turn the bloody computer of and start living my life again.essspecialy all the things i have forgotten about because ive been playing to much poker.
Joined: May '08
Location: Netherlands
Age: 42 (F)
Posts: 314
I think this is very weird, a game site always has log files as far as i know, normally they can check every hand that is been played, or they realy economizing on there server space If I were you I would never play there again either if they don't give you the money you WON
)
) and say its not true what i'm saying cause their computer data is saying this never happened 
hope you have at least a lil piece of evidence somewhere.
