Receive a bonus of $ 40, played in the tournament won the 1000 U.S. guarantee of 1 in 360 dollars. Then play a little bit, play a few bucks in a casino the account was about 400 bucks. Ask Support can I remove the 300? said yes! Then came a letter " your payout request (125739) has been Denied at 11:22 on 2008-12-10. Void winnings. BankRoll funds are to be used only on poker and not casino.
You have requested a payout of ($300.00) through MoneyBookers($300.00)" and took all my money
What should I do? I did not know what is prohibited to play in casinos
Ouch! that sucks BIG TIME. I don't think you can get a refund tough as long as you lose with the casino games they won't mind but when they lose to you, then this is what happens if you don't read the terms.
The bonus terms ans conditions are very clear on the website where it states that: "Instant bank roll funds are for poker only and can not be used in the casinos any casino winnings generated from the instant bank roll will be voided."
We have removed 66.29 worth of casino winnings and have left the remaining balance in your account.
We also remind you that before withdrawing you must earn 450 POP Points and make 1 deposit as per the promotion's terms and conditions.
Joined: Oct '08
Location: Netherlands
Age: 64 (M)
Posts: 2193
Posted by Mishyas: wow, received a letter from them just
The bonus terms ans conditions are very clear on the website where it states that: "Instant bank roll funds are for poker only and can not be used in the casinos any casino winnings generated from the instant bank roll will be voided."
We have removed 66.29 worth of casino winnings and have left the remaining balance in your account.
We also remind you that before withdrawing you must earn 450 POP Points and make 1 deposit as per the promotion's terms and conditions.
You'r lucky next time read the T&C before just scroling down the page an clicking on the acepet tab: Thay would be in there rights not to let you have anything so you have got off lightly.
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Yeah, You got lucky and got poker money back. Reading terms is good practice in every day life and online gambling sites are not excluded from this rule.
Joined: Aug '08
Location: Australia
Age: 51 (M)
Posts: 1418
yeah i would be thanking my lucky stars, TaCs are very important when its cashout time, i allways read them back to front just to know where i stand allthough some casinos go out of their way to make these TaCs very missleading and they often put the usefull info in between a mountain of jibberish, but hey i hate online casinos with a passion, exept for jackpot city which i won a few hundred with a NDB a couple of years ago.
Joined: Nov '07
Location: Netherlands
Age: 62 (M)
Posts: 39
Yeah youre lucky .. but its simple to read the T&C en you doesnt get any trouble!! but when you got bonusses its hard to cashout you need everywhere some points
I see you are pretty lucky. I know nobody likes reading T&C especially Russians. The same thing with me. But I try always to read at least the most important. Good luck.
sorry pal
as long as you lose with the 
